114 Retail Assistant jobs in Karachi

Overview

The

Executive Retail Sales

role at Interwood Mobel involves actively engaging with customers to drive sales and ensure outstanding service throughout the retail process. As a key member of our sales team, you will be responsible for understanding customer needs, presenting our products effectively, and assisting clients from initial inquiry to purchase completion. Responsibilities

Meet and exceed individual sales goals by proactively engaging with customers and showcasing our product range. Provide exceptional customer service by answering inquiries, demonstrating product features, and guiding customers in their buying decisions. Prepare sales orders, manage customer transactions, and ensure accurate documentation. Follow up with customers after sales to ensure satisfaction and to encourage repeat business. Oversee product displays, including placement, price tagging, and floor cleanliness, to enhance the showroom's appeal and safeguarding showroom inventory, including participating in stock count activities. Collaborate with team members to drive overall sales performance and contribute to a positive team environment. Stay updated on product knowledge, market trends, and promotional activities to provide accurate information to customers. Qualifications

Bachelor's degree in Business, Marketing, or a related field preferred. 1-2 years of experience in retail sales or customer service roles. Strong communication and interpersonal skills with the ability to engage effectively with customers. Proven track record of meeting or exceeding sales targets. Ability to work in a fast-paced environment and manage multiple tasks effectively. Basic proficiency in using sales software and Microsoft Office applications. Benefits

Medical Insurance Provident Fund EOBI Commissions/Incentives Paid Leaves

#J-18808-Ljbffr

Responsibilities

Assist the Retail Store Manager in the day to day operations and in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Supervise and motivate staff to perform their best. Monitor retail operating costs, budgets and resources. Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory. Evaluate employee performance and identify hiring and training needs. Coach and support new and existing Salesman. Create reports, analyze and interpret retail data, like revenues, expenses. Help manager and assist the rest of the employees in the closing of the shop. Responsible for the entire his Branch. Location

Location: SHOP NO. 140, FIRST FLOOR, OCEAN TOWER, KHEYABAN-E-IQBAL RD, CLIFTON, KARACHI., NEAR ASM KHI 1, DEFENCE PHASE 5, KARACHI, PAKISTAN Job Details

Job Type: Full-time Pay: From Rs40,000.00 per month Work Location: In person

#J-18808-Ljbffr

Distribution And Retail Sales Specialist

We manage distribution and sales for our various clients that offer FMCG products, such as diapers and shaving razors. You will be responsible for coordinating product packaging design (for new products) in collaboration with local design and printing contractors, and maintaining distributor and retail relationships for products that are already launched. This position offers both basic salary and commissions. Job Specification

Good in MS Office - particularly Excel and PowerPoint. Pleasant personality. Self-driven and motivated. Fresh graduates for paid internships are welcome, but you must have a clear understanding of the work involved. Experienced candidates will be offered a permanent position without going through any trainee program. Location: Venture Capital & Private Equity - Karachi, Pakistan

#J-18808-Ljbffr

Overview

Direct message the job poster from Weaves Corporation Limited. This role focuses on Customer Service, managing customer complaints, ensuring timely resolutions, and enhancing service processes. Responsibilities

Managing customer inquiries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing inquiries across all platforms and maintaining up-to-date CRM tickets. Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT). Ensure a positive Customer Experience by staying updated with product knowledge, ultimately leading to a good Quality Assurance (QA) Score. Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience. Qualifications

Bachelor’s preferably in a related field. Experience

3–5 years of experience in Customer Service/Customer Support. Seniority level

Associate Employment type

Full-time Job function

Customer Service, Information Technology, and Quality Assurance Industries

Retail and Transportation, Logistics, Supply Chain and Storage Get notified about new Customer Service Specialist jobs in

Karāchi, Sindh, Pakistan . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

We are looking for a passionate and driven Customer Service Representative to join our growing team. Job Summary As a Customer Service Representative at Lunara, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional support, addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. You will work closely with the customer service team and other departments to uphold our commitment to customer satisfaction. Key Responsibilities Customer Interaction:

Serve as the primary point of contact for customers, providing personalized assistance across multiple channels,

including phone

, email, live chat, and social media. Ensure each interaction reflects Lunara’s commitment to exceptional service. Respond to customer inquiries via

phone

, email, live chat, and social media in a timely and professional manner. Issue Resolution:

Diagnose, troubleshoot, and resolve a wide range of customer issues related to Lunara's digital wallet, loans, investment products, and payment services. Collaborate with technical teams when necessary to resolve complex issues. Product Knowledge:

Develop an in-depth understanding of Lunara’s fintech offerings, including new product updates and feature launches. Educate customers on how to best utilize Lunara’s products to meet their financial needs. Customer Education:

Proactively engage with customers to provide information on Lunara’s financial products, helping them make informed decisions. Offer guidance on using features, managing accounts, and optimizing their financial activities. Onboarding Support:

Assist new customers during their onboarding process, ensuring a smooth and hassle-free experience. Guide customers through account setup, verification processes, and initial product usage. Customer Insight:

Identifying trends and recurring issues. Work with the Product and Development teams to suggest improvements and innovations based on customer insights. Compliance and Security:

Uphold Lunara’s standards for data privacy and security. Ensure all customer interactions and transactions comply with regulatory requirements, and handle sensitive information with utmost care. Escalation Management:

Identify and escalate high-priority issues or technical challenges to the appropriate department. Follow up to ensure timely and satisfactory resolution, keeping customers informed throughout the process. Knowledge Sharing:

Contribute to the continuous improvement of the Customer Service team by sharing best practices, updating internal knowledge bases, and mentoring new team members. Performance Tracking:

Monitor personal performance metrics, such as response time, resolution rate, and customer satisfaction scores. Strive to meet and exceed Lunara’s customer service goals. Customer Retention:

Identify opportunities to enhance customer loyalty by addressing concerns promptly and providing value-added services. Participate in initiatives aimed at increasing customer retention and satisfaction. Qualifications

Education:

High school diploma or equivalent (required). Bachelor’s degree in Business, Communications, or a related field (preferred). Experience:

1-2 years of experience in customer service, preferably in the fintech or technology sector. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM, Intercom, Notion, Slack and other customer support tools. Empathy and patience when dealing with customers. Technical Proficiency:

Basic understanding of fintech products and technology is a plus. Ability to write database queries and generate reports will be a plus ! Why Join Lunara?

Innovative Environment:

Be part of a dynamic team driving innovation in fintech. Career Growth:

Opportunities for professional development and career advancement. Work-Life Balance:

Flexible working hours and remote work options. Inclusive Culture:

Join a diverse and inclusive workplace that values collaboration and creativity. How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the role to Lunara is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr

Customer Service Specialist
Royal Com Solutions & Softwares, Pakistan

Forward your Resume to or WhatsApp at .

Attention Job Seekers!
We are looking for individuals who are passionate about working in a Call Center and eager to earn money.

We need 3 Agents for our Night Shift USA-based campaign.
Shift: (Mon to Fri) 8:00 PM to 05:00 AM, (Sat) 8:00 PM to 2:00 AM.

Earn up to 50,000 + Bonuses + Incentives. Free in-house food.
Come along with your last 3 salary slips; we will offer you more than that as your basic salary.

Requirements:

1. Communication Skills
2. English Fluency (Must)
3. Experience in the Call Center industry (Must)
4. Strong sales skills
5. Punctuality
6. Attentiveness
7. Self-motivated
8. Able to work under stress
9. Team player

#J-18808-Ljbffr

Come and join our excellent and rapidly growing team. We are a business outsource provider company seeking experienced professional individuals for the position of Customer Service Representative. Job Specification

Requirements: Minimum 1 year of experience. Good IT Skills (Basic Networking, Computer Hardware, Excel, Word, etc.) Fluency in English is mandatory, along with good telephone etiquette. Reliable, punctual, and a team player. Flexible with day and night shifts. Preferred: Knowledge of UK geographical locations is a plus. Our aim is to consistently deliver excellent customer service in the communities we serve. As an integral part of the community, we strive to provide the best possible service. We have ambitious growth plans and are looking for qualified individuals passionate about customer service. Location: Information Technology and Services - Karachi, Pakistan

#J-18808-Ljbffr

Note: This position is specifically intended for female candidates.

Responsibilities

Answering or making calls and respond to customer emails.

Manage and resolve customer complaints and provide product/service information to customers.

Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention.

Determining the quickest, most effective ways to answer a client’s or customer’s questions.

Identify and escalate priority issues and route calls to appropriate resources.

Follow up customer calls where necessary.

Working with a team of CSRs to find an appropriate solution.

Qualifications

Proficient in relevant computer applications such as MS office and CRM software.

Knowledge of customer service practices and principles.

Excellent data entry and typing skills.

Adaptability and strong problem solving skills.

Fluency in English/Urdu.

Education: Minimum Graduate

Work experience: 3-4 years of experience in the same field

Job Type: Full-time

Work Location: In person

#J-18808-Ljbffr

Answer customer calls and emails, answer customer inquiries. Handle customer complaints and issues, provide solutions and ensure customer satisfaction. Maintain customer records, update and manage customer information. Assist sales and marketing departments in processing customer orders and service requests. Track customer feedback and provide improvement suggestions to improve service quality. Perform other customer service related tasks. Job Specification

Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand. Written Communication: Respond to customer inquiries in email or online chat accurately and concisely. Active Listening: Listen to customer needs and problems to ensure full understanding. Analytical Skills: Quickly identify the root cause of problems and provide effective solutions. Adaptability: Ability to quickly find new solutions when faced with unusual situations. Patience: Ability to remain calm and patient even with difficult or dissatisfied customers. Empathy: Ability to understand customer emotions and needs to better help them. Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time. Efficient Work: Handle customer issues efficiently without compromising service quality.

#J-18808-Ljbffr