12 Problem Solving jobs in Karachi

Who are we?

SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as "happily feisty" because we work tirelessly to make them successful.

SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.

Job Description

IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Resolve technical problem with Local Area Network & Wide Area Network
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Follow up with customers and users to ensure complete resolution of issues
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

What We're Looking For

• Bachelor's degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Networking terminologies
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Comfortable in working at night shifts if required.

Benefits

• Flexible Working Hours
• Fully funded Certifications
• Medical Allowance
• Pension Funds and more

Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Job Details

• Experience: 2 Years
• Job Type: Full Time
• Shift: Morning, 12:00 pm to 09:00 pm
• Working Days: Monday to Friday
• Salary: 40,000 PKR to 60,000 PKR
• Number of Positions: 1(Male)
• Location: Karachi

Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

Technical Support Consultant (Level 3 VoIP Support)

Job Description:

Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.

Key Responsibilities:

• Provide remote technical troubleshooting and Level 3 VoIP support.
• Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.
• Handle and resolve customer inquiries via calls and emails.
• Manage and process support tickets efficiently.
• Assist customers with software installations, training, and troubleshooting.
• Collaborate with the Product Development team to escalate and resolve technical issues.
• Diagnose and resolve hardware, software, and network faults.
• Offer guidance and solutions to customers to ensure effective issue resolution.

Requirements:

• Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).
• Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).
• Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.
• Prior experience in Level 3 VoIP support or technical support.
• Good spoken English communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of VoIP protocols and configurations is a must.

Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi

Job Type: Full-Time, On-Site

Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)

Job Type: Full-time

Pay: Rs150, Rs250,000.00 per month

Application Question(s):

• Can you manage working from 5 pm - 2 am Pakistan Time onsite?

Work Location: In person

Job Description (but not limited to)

• Remote technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Required Experience:

• Software knowledge / Software Support.
• Prior experience in a support position will be a plus.
• The candidate must also possess better-than-average spoken and written English communication skills.
• Must have an extrovert personality.
• Good Analytical and Creative thinking skills.
• Good Interpersonal and Motivational skills
• Knowledge of Voice over IP will be a plus.

Required Education:

• Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

• Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

• Software/IT industry

Other Benefits:

• Health Insurance
• Annual Leaves

Pay: Rs80, Rs150,000.00 per month

Job Type: Full-time

Work Location: In person

Job description:

CubeXS Weatherly Pvt Ltd is Hiring "Online Technical Support" (on-site).

Department: OTS Department

Job Type: Full Time/Permanent (Rotational Shifts)

Job Shift: Rotating

Job Location: Clifton, Karachi, Pakistan

Minimum Experience: Fresh

Job Description:

· Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.

· Follow up with customers and their complaints, ensuring that customers' requests are attended to accordingly.

· Pleasant personality and attitude towards resolving clients' issues/complaints.

· Handling customers, inbound calls, and email correspondence are the major tasks.

· Collecting feedback from our customers/clients about the quality of service after every service call.

Requirements:

· Education: Bachelors

· Must have strong interpersonal & communication skills.

. Good email writing skills

Job Type: Full-time (Rotational Shifts)

Work Location: In person

Job Type: Full-time

Pay: Rs35, Rs40,000.00 per month

Work Location: In person

Job Description:

Job Description (but not limited to)

• Remote technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Required Experience:

• Software knowledge / Software Support.
• Prior experience in a support position will be a plus.
• The candidate must also possess better-than-average spoken and written English communication skills.
• Must have an extrovert personality.
• Good Analytical and Creative thinking skills.
• Good Interpersonal and Motivational skills
• Knowledge of Voice over IP will be a plus.
• Required Education:
• Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

• Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

• Software/IT industry

Job Type: Full-time

Pay: Rs80, Rs120,000.00 per month

Application Question(s):

• Do you have educational background in Computer Science?

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• English Fluently (Preferred)

Location:

• Karachi (Preferred)

Work Location: In person

As a_ Technical Support Executive_, you'll:

Provide first-line technical support for software, hardware, and network-related issues.

Troubleshoot and resolve problems with speed and accuracy.

Deliver world-class customer support through clear communication and empathy.

Work closely with international clients, ensuring smooth and professional interactions.

What We're Looking For

1+ year of experience in technical support (experience with international clients is a plus).

A Bachelor's degree in Computer Science or related field.

Strong technical and troubleshooting skills across software, hardware, and networking.

Excellent English communication skills (spoken & written).

Experience providing customer support over calls.

Work Schedule

US Business Hours (Night Shift)

Why Join Us?

Opportunity to grow your career in a fast-paced, global environment.

Hands-on exposure to diverse technologies and offshore clients.

Be part of a collaborative, supportive team that values learning and innovation.

Competitive salary & night shift allowances.

Job Type: Full-time

Pay: Rs80, Rs125,000.00 per month

Application Question(s):

• Are you fluent in English?

Education:

• Bachelor's (Preferred)

Experience:

• Technical/Customer support: 1 year (Preferred)

Location:

• Karachi (Required)

Work Location: In person

Position: Support Engineer

Career Level: Intermediate

Shift Type: Rotational (Morning/Evening/Night)

Location: Karachi

Requirement:

Intermediate knowledge of Networks and operating systems.

• Day-to-day network performance monitoring
• Excellent verbal & written communication skills.
• Multi-tasking
• Support customers ensuring maximum possible service availability and performance to our customers.
• Provide instant reply from support desk.
• Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.
• Network troubleshooting and fault analysis to resolve the issue.
• Site visits require for troubleshooting.
• Deployment and maintenance of network monitoring, analysis and reporting tools.
• Basic knowledge of GPON Infrastructure.
• Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).
• Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

About Contour:

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division:

Club systems group

makes software designed especially for private and semi-private clubs (like country clubs). Their tools help clubs run almost everything in one place from managing memberships and accounting to booking tee times, running events, and handling payroll.

With over 45 years in the business, they bring deep industry know-how, and their support team is made up of long-serving experts.

The Position:

We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our clubsystems group products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.

Key Responsibilities:

• Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, and ticketing systems. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
• Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, resolving various program errors, and operating system issues. Escalate unresolved issues to the appropriate development teams.
• Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
• Cross-Team Collaboration: Collaborate with Development, QA, and other departments like to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
• Documentation & Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
• Service-Related Support: Support clients with service inquiries, and other client needs to ensure smooth service delivery and customer satisfaction.

• Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.

• Monitor & Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement.

• Time Management & Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
• Ownership & Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.

Skills & Qualifications:

• Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
• Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
• Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
• Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools. Knowledge of Virtual Server environments is a plus.
• Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
• Adaptability & Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
• Team-Oriented & Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.

Educational Requirements:

Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
• Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.

Preferred Skills:

• Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
• Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
• Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems.

What You'll Bring:

• A strong passion for customer service and technical problem-solving.
• Excellent communication skills to explain complex technical issues clearly.
• The ability to work in a collaborative, fast-paced, and service-driven environment.
• Strong organizational and time management skills to handle multiple requests effectively.
• A professional demeanor with the ability to maintain confidentiality and handle sensitive information.

Workshift (Job Timings):

• Shift Hours:
• 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Weekend After Hours Support: Must be willing to work on weekends – on call basis – 8 AM Saturday – 8 AM Monday Eastern Standard Time (5 PM Saturday – 5 PM Monday Pakistan Standard Time)
• After Hours Support: Must be willing to provide support outside standard business hours as needed Monday – Friday – on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Job Description (but not limited to)

• Remote technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Required Experience:

• Software knowledge / Software Support.
• Prior experience in a support position will be a plus.
• The candidate must also possess better-than-average spoken and written English communication skills.
• Must have an extrovert personality.
• Good Analytical and Creative thinking skills.
• Good Interpersonal and Motivational skills
• Knowledge of Voice over IP will be a plus.

Required Education:

• Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

• Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

• Software/IT industry

Other Benefits:

• Health Insurance
• Annual Leaves

Pay: Rs80, Rs150,000.00 per month

Job Type: Full-time

Pay: Rs80, Rs120,000.00 per month

Application Question(s):

• Do you have educational background in Computer Science?

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 2 years (Preferred)

Language:

• English Fluently (Preferred)

Location:

• Karachi (Preferred)

Work Location: In person