302 IT Support Staff jobs in Punjab
Help-Desk Engineer
Posted 24 days ago
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Job Description
INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.
Job Description:
We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)
Job SpecificationRequirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Minimum 1-2 years experience.
- Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
- Strong technical knowledge and excellent communication skills.
- Resolving customer issues related to internet connectivity and services.
Help-Desk Engineer
Posted 8 days ago
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Job Description
(NO REMOTE WORK) Job Specification
Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Minimum 1-2 years experience. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction. Strong technical knowledge and excellent communication skills. Resolving customer issues related to internet connectivity and services.
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Technical Support Engineer
Posted 24 days ago
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Job Description
We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.
Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.
Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.
Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.
• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.
Technical Support Officer
Posted 1 day ago
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Job Description
Voipography is a leading provider of innovative telecom solutions at an affordable cost to clients worldwide. With a team of dedicated Telecom and IT professionals, we offer virtual and onsite technical expertise. We supply a range of integrated end-to-end solutions tailored to meet unique client requirements. Voipography specializes in Hosted Dialer, inbound numbers (DID), Hosted PBX, Interactive Voice Responder (IVRs), audio conferencing solutions, Click to Dial features, as well as virtualization and consolidation solutions, and web and mobile applications integrated with voice solutions. Role
This is a full-time, on-site role for a Technical Support Officer located in Lahore. The Technical Support Officer will be responsible for providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include diagnosing technical problems, providing timely solutions, maintaining customer support logs, and collaborating with other team members to improve customer service and support services. Qualifications
Technical Support and Troubleshooting skills Analytical Skills Strong Communication and Customer Service skills Ability to work collaboratively with a team Experience in the telecom industry is beneficial Bachelor's degree in Information Technology, Computer Science, or related field
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Technical Support Engineer
Posted 5 days ago
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Job Description
Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes. Location: Information Technology and Services - Zafarwal, Pakistan
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Technical Support Engineer
Posted 5 days ago
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Job Description
EME DHA Lahore, Pakistan Stipend + Fuel:
Depend on interview. Job Specification
• MS Office • Verbal communication and listening • Technical and software knowledge • Problem-solving and critical thinking under pressure.
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Assistant Manager Help Desk IT
Posted 2 days ago
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Job Description
Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.
Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients
Information Technology and Services - Rawalpindi, Pakistan
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Jira ITSM Help Desk II
Posted today
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Job Description
Jira ITSM Help Desk II role at ITC Worldwide. ITC Worldwide's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee the information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources. The primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
Responsibilities
Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
Manage all tickets in the ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
Serve as the liaison between team members, client management, and company management.
Develop processes and documentation for help desk procedures.
Evaluate user satisfaction and service delivery processes to identify areas of improvement.
Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
Prepare reports on help desk metrics and present them to management to inform business decisions.
Perform other duties as assigned.
Required Qualifications
Experience leading teams of technical IT staff
Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
Knowledge of IT hardware and software troubleshooting
Knowledge of end-user hardware, software and operating systems
Knowledge of industry standards surrounding help desk reporting
Ability to analyze data and communicate metrics related to help desk
Ability to communicate effectively in written and oral communications
Ability to manage time and effectively delegate tickets based on priorities
Microsoft Certification (required) including:
AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
AZ-801: Configuring Windows Server Hybrid Advanced Services;
AZ-500: Microsoft Azure Security Technologies; and,
SC-200: Microsoft Security Operations Analyst; or
SC-400: Microsoft Information Protection Administrator; and,
AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
Jira Service Management (required): ACP-120 Jira Administration for Cloud Certification
PMI/PMP (required) | ITIL v4
Proci+ | CSAM
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Help Desk Ticket Dispatcher (L1)
Posted 4 days ago
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Job Description
The Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams. The dispatcher ensures clear communication, proper resource alignment, and adherence to SLAs, while providing exceptional customer service and maintaining operational efficiency.
Essential Duties & Responsibilities
Ticket Management
Serve as the first point of contact for incoming tickets via, email, and ticketing system Validate and log service requests with complete and accurate information Categorize, prioritize, and assign tickets to appropriate technical teams Monitor ticket queues and reassign or escalate requests to ensure SLA compliance Perform quality checks on tickets to ensure documentation accuracy and completeness
Operational Coordination
Track and balance workload across support teams, ensuring optimal resource utilization Proactively monitor technician availability and assign tickets based on skill set, workload, and urgency Assist with reporting by documenting metrics such as ticket volume, SLA adherence, and escalation trends
Administrative & Continuous Improvement
Follow standard operating procedures (SOPs) and contribute to process documentation updates Participate in daily standups and shift handovers to ensure smooth knowledge transfer Perform other duties as required by management
Requirements
Knowledge, Skills & Abilities
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent verbal and written communication skills for customer and team interactions Strong problem-solving and decision-making skills to correctly prioritize and route tickets Basic knowledge of IT concepts (networks, servers, applications, end-user devices) Ability to remain calm and professional under pressure, particularly during high-severity incidents Proficiency in using ticketing/ITSM systems (ConnectWise) Strong customer service orientation with a focus on empathy, patience, and professionalism Attention to detail in documenting ticket activity and updating records accurately Ability to follow escalation procedures and think critically when determining urgency Familiarity with SLA/OLA tracking and performance metrics Proficient with Microsoft Office Suite and collaboration tools (Teams, Slack, Zoom)
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Assistant Manager Help Desk IT
Posted 8 days ago
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Job Description
Job Specification
Four (4) years of directly relevant Information Technology Service Desk experience •Be able to solve and explain technical issues to a disparate range of technical and non-technical clients
Information Technology and Services - Rawalpindi, Pakistan
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