176 IT Support Specialists jobs in Karachi

Responsibilities:

1. Desktop Support:

• Provide support for LAN issues and ensure network connectivity.

• Assist users with application support, resolving software and hardware issues.

• Maintain an inventory of desktop equipment and manage updates and patches.

2. Server Monitoring:

• Monitor virtual machines, application servers, and file servers.

• Track CPU, storage, and memory utilization to ensure optimal performance.

• Perform routine health checks and report any anomalies.

3. Network Monitoring:

• Utilize Network Monitoring Systems (NMS) to oversee routers, switches, and proxy servers.

• Monitor bandwidth usage and identify top talkers.

• Ensure WiFi networks are functioning correctly and troubleshoot any connectivity issues.

4. Incident Management:

• Respond to and resolve system and network incidents promptly.

• Document incidents and resolutions in the ticketing system.

• Escalate complex issues to senior engineers when necessary.

5. Maintenance and Upgrades:

• Assist in the planning and execution of system and network upgrades.

• Perform routine maintenance tasks to ensure system reliability.

• Apply security patches and updates to systems and applications.

6. User Training and Support:

• Provide end-user training on system and network usage.

• Create and maintain user guides and documentation.

7. ISMS Documentation Records Keeping:

Maintain and update Information Security Management System (ISMS) documentation.

Ensure all records are accurately kept and comply with organizational policies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1-2 years of experience in system and network support.

• Knowledge of server and network monitoring tools.

• Strong problem-solving skills and attention to detail.

Job Type: Full-time

Work Location: In person

TSL pvt ltd is urgently looking for 'Technical Support Executive' who should be able to troubleshoot and identify complex network and hardware issues. Candidate should have relevant experience in Window based desktop support, installation, configuration, troubleshooting skills.

Candidates with personal conveyance (bike) and DAE-IT/ B.Tech will be preferred

Candidate would be required to visit clients and support on calls.

Experience required- Fresh to 1 Year

Gender- Male

Education- Graduate

Email:

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

Who are we?

SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as "happily feisty" because we work tirelessly to make them successful.

SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.

Job Description

IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Resolve technical problem with Local Area Network & Wide Area Network
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Follow up with customers and users to ensure complete resolution of issues
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

What We're Looking For

• Bachelor's degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Networking terminologies
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Comfortable in working at night shifts if required.

Benefits

• Flexible Working Hours
• Fully funded Certifications
• Medical Allowance
• Pension Funds and more

Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Job Details

• Experience: 2 Years
• Job Type: Full Time
• Shift: Morning, 12:00 pm to 09:00 pm
• Working Days: Monday to Friday
• Salary: 40,000 PKR to 60,000 PKR
• Number of Positions: 1(Male)
• Location: Karachi

Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

Technical Support Consultant (Level 3 VoIP Support)

Job Description:

Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.

Key Responsibilities:

• Provide remote technical troubleshooting and Level 3 VoIP support.
• Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.
• Handle and resolve customer inquiries via calls and emails.
• Manage and process support tickets efficiently.
• Assist customers with software installations, training, and troubleshooting.
• Collaborate with the Product Development team to escalate and resolve technical issues.
• Diagnose and resolve hardware, software, and network faults.
• Offer guidance and solutions to customers to ensure effective issue resolution.

Requirements:

• Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).
• Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).
• Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.
• Prior experience in Level 3 VoIP support or technical support.
• Good spoken English communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of VoIP protocols and configurations is a must.

Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi

Job Type: Full-Time, On-Site

Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)

Job Type: Full-time

Pay: Rs150, Rs250,000.00 per month

Application Question(s):

• Can you manage working from 5 pm - 2 am Pakistan Time onsite?

Work Location: In person

Job Description (but not limited to)

• Remote technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Required Experience:

• Software knowledge / Software Support.
• Prior experience in a support position will be a plus.
• The candidate must also possess better-than-average spoken and written English communication skills.
• Must have an extrovert personality.
• Good Analytical and Creative thinking skills.
• Good Interpersonal and Motivational skills
• Knowledge of Voice over IP will be a plus.

Required Education:

• Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

• Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

• Software/IT industry

Other Benefits:

• Health Insurance
• Annual Leaves

Pay: Rs80, Rs150,000.00 per month

Job Type: Full-time

Work Location: In person

Job description:

CubeXS Weatherly Pvt Ltd is Hiring "Online Technical Support" (on-site).

Department: OTS Department

Job Type: Full Time/Permanent (Rotational Shifts)

Job Shift: Rotating

Job Location: Clifton, Karachi, Pakistan

Minimum Experience: Fresh

Job Description:

· Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.

· Follow up with customers and their complaints, ensuring that customers' requests are attended to accordingly.

· Pleasant personality and attitude towards resolving clients' issues/complaints.

· Handling customers, inbound calls, and email correspondence are the major tasks.

· Collecting feedback from our customers/clients about the quality of service after every service call.

Requirements:

· Education: Bachelors

· Must have strong interpersonal & communication skills.

. Good email writing skills

Job Type: Full-time (Rotational Shifts)

Work Location: In person

Job Type: Full-time

Pay: Rs35, Rs40,000.00 per month

Work Location: In person

Job Description:

Job Description (but not limited to)

• Remote technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Required Experience:

• Software knowledge / Software Support.
• Prior experience in a support position will be a plus.
• The candidate must also possess better-than-average spoken and written English communication skills.
• Must have an extrovert personality.
• Good Analytical and Creative thinking skills.
• Good Interpersonal and Motivational skills
• Knowledge of Voice over IP will be a plus.
• Required Education:
• Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

• Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

• Software/IT industry

Job Type: Full-time

Pay: Rs80, Rs120,000.00 per month

Application Question(s):

• Do you have educational background in Computer Science?

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• English Fluently (Preferred)

Location:

• Karachi (Preferred)

Work Location: In person

As a_ Technical Support Executive_, you'll:

Provide first-line technical support for software, hardware, and network-related issues.

Troubleshoot and resolve problems with speed and accuracy.

Deliver world-class customer support through clear communication and empathy.

Work closely with international clients, ensuring smooth and professional interactions.

What We're Looking For

1+ year of experience in technical support (experience with international clients is a plus).

A Bachelor's degree in Computer Science or related field.

Strong technical and troubleshooting skills across software, hardware, and networking.

Excellent English communication skills (spoken & written).

Experience providing customer support over calls.

Work Schedule

US Business Hours (Night Shift)

Why Join Us?

Opportunity to grow your career in a fast-paced, global environment.

Hands-on exposure to diverse technologies and offshore clients.

Be part of a collaborative, supportive team that values learning and innovation.

Competitive salary & night shift allowances.

Job Type: Full-time

Pay: Rs80, Rs125,000.00 per month

Application Question(s):

• Are you fluent in English?

Education:

• Bachelor's (Preferred)

Experience:

• Technical/Customer support: 1 year (Preferred)

Location:

• Karachi (Required)

Work Location: In person

Position: Support Engineer

Career Level: Intermediate

Shift Type: Rotational (Morning/Evening/Night)

Location: Karachi

Requirement:

Intermediate knowledge of Networks and operating systems.

• Day-to-day network performance monitoring
• Excellent verbal & written communication skills.
• Multi-tasking
• Support customers ensuring maximum possible service availability and performance to our customers.
• Provide instant reply from support desk.
• Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.
• Network troubleshooting and fault analysis to resolve the issue.
• Site visits require for troubleshooting.
• Deployment and maintenance of network monitoring, analysis and reporting tools.
• Basic knowledge of GPON Infrastructure.
• Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).
• Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person