51 IT Professionals jobs in Punjab

Overview

Voipography is a leading provider of innovative telecom solutions at an affordable cost to clients worldwide. With a team of dedicated Telecom and IT professionals, we offer virtual and onsite technical expertise. We supply a range of integrated end-to-end solutions tailored to meet unique client requirements. Voipography specializes in Hosted Dialer, inbound numbers (DID), Hosted PBX, Interactive Voice Responder (IVRs), audio conferencing solutions, Click to Dial features, as well as virtualization and consolidation solutions, and web and mobile applications integrated with voice solutions. Role

This is a full-time, on-site role for a Technical Support Officer located in Lahore. The Technical Support Officer will be responsible for providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include diagnosing technical problems, providing timely solutions, maintaining customer support logs, and collaborating with other team members to improve customer service and support services. Qualifications

Technical Support and Troubleshooting skills Analytical Skills Strong Communication and Customer Service skills Ability to work collaboratively with a team Experience in the telecom industry is beneficial Bachelor's degree in Information Technology, Computer Science, or related field

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Install and configure computer applications. Monitor and maintain computer networks. Configure operating systems. Resolve issues related to the network. Prioritize and manage the workflow. Diagnose, troubleshoot, and resolve issues using customer input. Design computer systems that meet specific requirements. Learn and work with emerging technologies. Act as the first point of contact for clients with issues concerning their computer systems and equipment. Keep track of system issues and adhere to the agreed timeline until an issue is resolved. Interact with clients via phone, email or chats and provide concise written/verbal instructions. Maintain procedural documents and reports. Follow standard procedures to resolve issues by connecting them to relevant internal departments. Provide prompt, accurate feedback to customers. Ensure proper documentation of all issues. Job Specification

Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes. Location: Information Technology and Services - Zafarwal, Pakistan

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We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications. Education: BS Engineering from a well-reputed University or 7th and 8th semester student. Responsibilities: • Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties. • Conduct research on production processes and evaluate data and trends in order to develop new goods. • Contribute to the success of our firm by improving its goods and procedures. Date of Joining: ASAP (As soon as possible) Location:

EME DHA Lahore, Pakistan Stipend + Fuel:

Depend on interview. Job Specification

• MS Office • Verbal communication and listening • Technical and software knowledge • Problem-solving and critical thinking under pressure.

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Hubspot & Sales Operations Associate - job post

We’re hiring a Hubspot & Sales Operations Associate to help us keep our CRM accurate, clean, and actionable. This person will work under the Sales Operations Manager and play a key role in assigning leads, maintaining pipeline hygiene, and supporting the sales team with timely updates, notes, and handoffs.

If you’re organized, proactive, and enjoy keeping things in order, this role is for you.

Responsibilities:

• Build conversion-focused sales funnels
• Customize CRM systems for sales & service
• Set up calendars, pipelines, forms, and integrations
• Optimize campaigns for performance & scale
• Simplify and automate your business

Requirements:

• 1–2 years of experience in CRM, Sales Support, or related operations role
• Hands-on with HubSpot CRM
• Detail-oriented, organized, and responsive
• Comfortable with Google Sheets / Excel
• Strong coordination skills — able to follow up with multiple people across the team

Nice-To-Have

• Familiarity with tools like ClickUp, Notion, Slack; Exposure to lead qualification workflows or sales processes
• Experience in a B2B SaaS or services company

Experience:

• Min 1-2 Years

About Us:

PureLogics is a full services technology company with presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We’re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.

The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.

What are we offering?

• Health Insurance
• Provident Fund
• Compensation Plans
• Paid Certifications & Training
• Car Finance Program
• Bike Finance Program
• Child Education Program
• Two Annual Trips
• Stars Of the Month Rewards
• Quarterly Meetups

Job Type: Full-time

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Join to apply for the Network Support Specialist role at Contour Software

Join to apply for the Network Support Specialist role at Contour Software

Get AI-powered advice on this job and more exclusive features.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile: are seeking a dedicated, career-oriented, and motivated Network Support Specialist to join our Lahore office. The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing a professional and positive user experience.

As a Network Support Specialist, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office.

Key Responsibilities

• Customer Support & Troubleshooting: Provide technical support via phone, email, and chat for troubleshooting issues related to software, networking, and DIS applications.
• Ticket Management: Document, track, and monitor service requests using ticketing systems to ensure timely resolutions.
• Issue Resolution & Communication: Collaborate with internal teams to discuss and find solutions to problems, while applying strong analytical, communication, and problem-solving skills.
• Bug Reporting & Testing: Identify and report software bugs, researching solutions and submitting change requests to the development team for testing and resolution.
• Database & Data Integrity: Analyze system databases to identify inconsistencies or data damage, executing corrections to maintain customer data integrity.
• Priority Management: Champion the prioritization of customer-reported issues within the team, ensuring proper resolution and timely updates for customers and management.
• Continuous Learning: Stay committed to learning new product features and functionality, participating in training webinars or recorded sessions.
• Documentation & Knowledge Base: Contribute to creating and updating Knowledge Base articles based on customer feedback and usage.
• Network Troubleshooting: Troubleshoot and resolve issues related to local area networks (LANs), wide area networks (WANs), and Internet systems.
• Client Application Support: Provide support for DIS client/web/mobile applications and perform troubleshooting on hosted servers.
  
  

Required Qualifications & Skills

• Experience: Minimum of 4+ years of technical support experience, preferably supporting or deploying applications/products.
• Educational Background: AA degree in a technical field or equivalent experience. Alternatively, 5+ years of technical support experience in a related field.
• Certifications: Industry-specific certifications such as Sonicwall, Cisco, Microsoft, CompTIA, or equivalent are highly preferred.
• Networking Knowledge: Proficiency in LAN/WAN networking and telecommunications.
• Application Support: Experience or knowledge of client/server and web/mobile applications.
• Linux Experience: Previous experience working with Linux systems is a plus.
• Technical Skills: Strong technical aptitude, with expertise in software and operating system troubleshooting methodologies.
• Communication: Excellent written and verbal communication skills, with a customer-centric focus.
• Problem Solving: Ability to apply strong analytical and critical thinking skills to identify, resolve, and document customer-reported issues.
• Customer Service: A proven track record of providing superior customer service, issue resolution, and follow-up.
• Accent: A neutral to American accent is favorable for clear communication with international clients.
  
  

Additional Skills & Attributes

• Strong organizational skills and attention to detail.
• Ability to work independently and within a team.
• Eagerness to learn new technologies and expand skill set.
• Flexible and adaptable in a dynamic work environment.
  
  

Work Timings

• 05:00 AM to 05:00 PM Pacific Standard Time ( Third Shift (Night) Pakistan Time)
• Rotation of afterhours support
• Willing to work on Weekends (If Required)
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

Get notified about new Network Support Specialist jobs in Lahore, Punjab, Pakistan .

Lahore District, Punjab, Pakistan 5 days ago

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Engineering/B.Tech in electrical or Electronics

Identifying and establishing new business

Giving demonstrations, training and presentations to help clients discover and understand Products/services

Laising with existing clients

Preparing tenders, proposals and quotations

Providing pre-sales and post-sales support

Negotiating contracts, terms and conditions

Reviewing cost and sales performance

Writing reports and sales literature

Supporting other members of the sales team by training them in the uses of products/services

Attending trade exhibitions, conferences and meetings

Job Specification

Preparing tenders, proposals and quotations

Providing pre-sales and post-sales support

Negotiating contracts, terms and conditions

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Overview

We are seeking a detail-oriented and technically skilled Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. You will support users across the business, troubleshoot WFM issues, and collaborate with technical teams to ensure smooth operation of scheduling, forecasting, and adherence functionalities.This is a critical support role that requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently. Responsibilities

• Provide day-to-day technical support to Genesys Cloud WFM users.• Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.• Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.• Maintain accuracy and consistency in data inputs/outputs from the WFM platform.• Conduct regular audits on BU and MU setups, feeds, adherence metrics, mapping, and skilling configurations.• Assist end-users with inquiries, tickets, and training related to WFM systems.• Maintain updated documentation for system configurations and processes.• Track, prioritize, and resolve support tickets while meeting defined SLA targets.• Generate and deliver Monthly WFM Support Summary Reports and Incident Reports including Root Cause Analyses.• Collaborate with the software vendor as needed to resolve complex system issues.• Drive continuous improvement by identifying and implementing innovations to increase system efficiency and data accuracy. Qualifications

• 1 to 3 years of experience specifically supporting Genesys Cloud WFM.• Strong understanding of Workforce Management concepts and systems.• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.• Prior experience in a Workforce Management team is preferred.• Advanced troubleshooting and technical support skills.• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.• High attention to detail, with strong planning and organizational skills.• Ability to independently manage tasks and take ownership from initiation to completion.• Skilled in creating documentation and process guides.• Strong analytical mindset and technical aptitude for software systems.• Proficiency in Advanced Microsoft Excel (including macros, scripting, and command use).Preferred Attributes:• Self-starter with a proactive and collaborative approach.• Comfortable in a dynamic, fast-paced support environment.• Ability to multitask and prioritize effectively.Work Mode: OnsiteShifts: US Eastern Standard HoursLanguage: Fluent English (written and verbal)

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Join to apply for the

Genesys WFM Technical Support

role at

ibex . We are seeking a detail-oriented and technically skilled Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. You will support users across the business, troubleshoot WFM issues, and collaborate with technical teams to ensure smooth operation of scheduling, forecasting, and adherence functionalities. This is a critical support role that requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently. Responsibilities

Provide day-to-day technical support to Genesys Cloud WFM users. Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements. Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence. Maintain accuracy and consistency in data inputs/outputs from the WFM platform. Conduct regular audits on BU and MU setups, feeds, adherence metrics, mapping, and skilling configurations. Assist end-users with inquiries, tickets, and training related to WFM systems. Maintain updated documentation for system configurations and processes. Track, prioritize, and resolve support tickets while meeting SLA targets. Generate and deliver Monthly WFM Support Summary Reports and Incident Reports including Root Cause Analyses. Collaborate with the software vendor as needed to resolve complex system issues. Drive continuous improvement by identifying and implementing innovations to increase system efficiency and data accuracy. Qualifications

1 to 3 years of experience specifically supporting Genesys Cloud WFM. Strong understanding of Workforce Management concepts and systems. Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field. Prior experience in a Workforce Management team is preferred. Advanced troubleshooting and technical support skills. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. High attention to detail, with strong planning and organizational skills. Ability to independently manage tasks and take ownership from initiation to completion. Skilled in creating documentation and process guides. Strong analytical mindset and technical aptitude for software systems. Proficiency in Advanced Microsoft Excel (including macros, scripting, and command use). Preferred Attributes

Self-starter with a proactive and collaborative approach. Comfortable in a dynamic, fast-paced support environment. Ability to multitask and prioritize effectively. Work Mode: Onsite Shifts: US Eastern Standard Hours Language: Fluent English (written and verbal) Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Outsourcing/Offshoring

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Join to apply for the

Network Support Specialist

role at

Contour Software Join to apply for the

Network Support Specialist

role at

Contour Software Get AI-powered advice on this job and more exclusive features. About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile:

are seeking a dedicated, career-oriented, and motivated Network Support Specialist to join our Lahore office. The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing a professional and positive user experience.

As a Network Support Specialist, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office.

Key Responsibilities

Customer Support & Troubleshooting: Provide technical support via phone, email, and chat for troubleshooting issues related to software, networking, and DIS applications. Ticket Management: Document, track, and monitor service requests using ticketing systems to ensure timely resolutions. Issue Resolution & Communication: Collaborate with internal teams to discuss and find solutions to problems, while applying strong analytical, communication, and problem-solving skills. Bug Reporting & Testing: Identify and report software bugs, researching solutions and submitting change requests to the development team for testing and resolution. Database & Data Integrity: Analyze system databases to identify inconsistencies or data damage, executing corrections to maintain customer data integrity. Priority Management: Champion the prioritization of customer-reported issues within the team, ensuring proper resolution and timely updates for customers and management. Continuous Learning: Stay committed to learning new product features and functionality, participating in training webinars or recorded sessions. Documentation & Knowledge Base: Contribute to creating and updating Knowledge Base articles based on customer feedback and usage. Network Troubleshooting: Troubleshoot and resolve issues related to local area networks (LANs), wide area networks (WANs), and Internet systems. Client Application Support: Provide support for DIS client/web/mobile applications and perform troubleshooting on hosted servers.

Required Qualifications & Skills

Experience: Minimum of 4+ years of technical support experience, preferably supporting or deploying applications/products. Educational Background: AA degree in a technical field or equivalent experience. Alternatively, 5+ years of technical support experience in a related field. Certifications: Industry-specific certifications such as Sonicwall, Cisco, Microsoft, CompTIA, or equivalent are highly preferred. Networking Knowledge: Proficiency in LAN/WAN networking and telecommunications. Application Support: Experience or knowledge of client/server and web/mobile applications. Linux Experience: Previous experience working with Linux systems is a plus. Technical Skills: Strong technical aptitude, with expertise in software and operating system troubleshooting methodologies. Communication: Excellent written and verbal communication skills, with a customer-centric focus. Problem Solving: Ability to apply strong analytical and critical thinking skills to identify, resolve, and document customer-reported issues. Customer Service: A proven track record of providing superior customer service, issue resolution, and follow-up. Accent: A neutral to American accent is favorable for clear communication with international clients.

Additional Skills & Attributes

Strong organizational skills and attention to detail. Ability to work independently and within a team. Eagerness to learn new technologies and expand skill set. Flexible and adaptable in a dynamic work environment.

Work Timings

05:00 AM to 05:00 PM Pacific Standard Time ( Third Shift (Night) Pakistan Time) Rotation of afterhours support Willing to work on Weekends (If Required)

Exciting Benefits We Offer

Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan (Tenured Employees Only) Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment

Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Contour Software by 2x Get notified about new Network Support Specialist jobs in

Lahore, Punjab, Pakistan . Lahore District, Punjab, Pakistan 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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