52 Executive Assistance jobs in Islamabad

We are seeking a dedicated and dynamic Technical Support Representative (TSR) to join our team at Decimal Solution. As a TSR, you will be responsible for providing exceptional technical support to our clients during US Eastern Time Zone hours.

1. Keep track of newly acquired vehicles and ensure their timely addition to the system, accurately reflecting their location.
2. Coordinate with the American team to streamline the flow of inventory from procurement to sale, ensuring smooth operations.
3. Ensure that every vehicle in the system is processed promptly, maintaining accurate and up-to-date records of active inventory.
4. Track each vehicle in the system according to its original status, ensuring transparency and efficiency in inventory management.
5. Manage listings of vehicles on different platforms, optimizing visibility and reach for potential buyers.

1. Intermediate (F.Sc) or higher education level.
2. Basic knowledge of Microsoft Office and internet usage.
3. Proficiency in English language, both written and verbal.
4. Strong communication and problem-solving skills.
5. Ability to work efficiently and effectively in a fast-paced environment.
6. Presentable personality with a customer-centric approach.

Location: Information Technology and Services - Islamabad, Pakistan

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

(On-Site, Physical Job, Night Shift 6PM - 4AM)

Requirements:

• Education: FA, F.Sc, BA or BS
• Proficiency in English Language and presentable personality is mandatory
• Basic knowledge of Microsoft Office and internet is required
• Perform product management through Web Software and assist and help the relevant teams
• Timings will be according to US Eastern Time Zone (9AM - 7PM EST)
• Salary Range (25k - 50k)

• Proficiency in English Language and presentable personality is mandatory
• Basic knowledge of Microsoft Office and internet is required

Overview : We are looking for an incredible resource who can do wonders in the world of CX with their wit and customer-centric attitude. You will be expected to provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department will assist customers with questions, new orders, service delivery, billing, and other inquiries.

1. Respond professionally to customers, providing information about products and services, processing orders, cancellations, or complaints.
2. Keep records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
3. Follow up to ensure appropriate actions were taken, aiming for First Contact Resolution (FCR).
4. Refer unresolved grievances or special requests to relevant departments for further investigation.
5. Enhance the organization’s reputation by taking ownership of requests and exploring opportunities to add value.

At ibex, we guarantee a great learning environment, memorable experiences, and strong relationships. Joining us means unlimited exposure, skill building, and a pathway to a successful career with one of the biggest organizations in the world.

You should be a savvy communicator, agile in a fast-paced environment, with excellent English communication skills, proficiency in MS Office, and a customer service focus. A bachelor's degree or higher is required.

• Unlimited exposure
• Skill development opportunities
• Great learning environment
• Experience to build your future path
• Work with a highly trained, diverse team

We will contact you within 3 working days for an initial screening. Good luck!

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves & Leaves Encashment
• Referral Bonus
• Company Pick & Drop

• Excellent Communication
• Time Management
• Customer Service Skills
• Problem Solving
• Team Player
• Pressure Handling

Accommodation, Communication, Gratuity, Health Insurance, Incentive Bonus, Leaves, Life Insurance, Medical, Provident Fund, Sports & Entertainment, Transport

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner
  
  

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

• Answer phone calls and respond to emails from customers and potential customers
• Solve any issues that may arise
• Forward customers to the appropriate specialist when necessary
• Log all calls, issues, and solutions

Requirements and Qualifications

• High school diploma or FSC certificate
• Strong phone and computer skills
• Excellent problem-solving and communication abilities

Location: Marketing and Advertising - Rawalpindi, Pakistan

Job Description:
- Responding to emails and phone calls from staff to ensure best service.
- Accurate data keeping.
- Reporting to management at the end of shift.
- Scheduling shifts of our client's staff.
- Complying with all given guidelines.
- Other Control Room tasks.

Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to operate in a pressurized environment.
Excellent time management.
Attention to detail and proactiveness.
Demonstrable proactive and professional approach to security.
Ability to work under your own initiative and also as a member of a team.
Language: English; good command of MS Office and Google Spreadsheets.
Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends &