221 Executive Assistance jobs in Pakistan

We're on the lookout for a Call Center Representative who will be the link between our company and our awesome customers. The ideal candidate will take charge of resolving customer issues, complaints, and questions, all while making sure customer satisfaction is our top priority. A top-notch call center manager needs to be organized, dependable, and focused on achieving results. It's also important to have great customer service and communication skills. Being organized, reliable, and results-oriented are key qualities for this role. Let me know if you have any more questions or need further info!

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Requirements and skills
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

We are seeking an enthusiastic Inbound Customer Support Representative to join our team and provide exceptional service for Xfinity customers. If you are dedicated to helping others and thrive in a fast-paced environment, we want to hear from you!

Requirements:

Prior experience in Xfinity sales campaigns is preferred.

Experience in inbound sales, billing, or call center environments is highly desirable.

Excellent verbal and written communication skills with a strong focus on customer satisfaction.

Proficiency in computer applications and ability to navigate multiple systems simultaneously.

Strong problem-solving skills and a calm, professional demeanor in challenging situations.

Flexibility to adapt to a fast-paced environment and changing priorities.

Availability for night shifts

Job Type: Full-time

Education: Intermediate (Required)

Experience: Minimum 1 year in Xfinity (Required)

Location: Lahore (Required)

If you’re passionate about delivering outstanding customer service and meet the qualifications, we’d love to have you on our team!

Company Description

Velocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and ensuring success for our clients.

This is a full-time on-site role for a Senior Customer Support Executive located in Islamabad. The Senior Customer Support Executive will manage day-to-day customer support activities, ensuring customer satisfaction, providing online support, and delivering exceptional customer service. Responsibilities also include offering technical support solutions, handling customer inquiries efficiently, and ensuring a high quality of service is maintained.

• Manage day-to-day customer support activities, ensuring customer satisfaction and delivering exceptional customer service.
• Provide online support and technical assistance to customers.
• Offer technical support solutions, handle customer inquiries efficiently, and maintain a high quality of service.

• Customer Support and Customer Service skills
• Customer Satisfaction and Online Support skills
• Technical Support skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Previous experience in a customer support role is a plus

• Mid-Senior level

• Full-time

• Business Consulting and Services

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Direct message the job poster from Empowerers

Founded in 2020, Empowerers is an e-commerce business organization dedicated to educating Pakistani people, both overseas and residents, on how to earn online through various eCommerce marketplaces such as eBay, ETSY, Shopify, Amazon, Daraz, Fiverr, and Upwork. As a pioneer in eBay marketplace education in Pakistan, Empowerers is renowned for its detailed and advanced knowledge in this domain. The organization focuses primarily on eBay due to its user-friendly business start-up processes, straightforward earning steps, and variety of product categories.

This is a full-time on-site role for a Customer Support Executive, located in Multan. The role entails providing exceptional customer service, handling call/ whatsapp/ social media support, responding to customer inquiries, and resolving the support issues. The Customer Support Executive will ensure customer satisfaction by addressing customer concerns promptly and efficiently.

• Fresh MBA Degree, one year experience in the same field is preferred
• Customer Support, Customer Service, and Customer Satisfaction skills
• Self Driven
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Relevant experience in e-commerce and familiarity with marketplaces such as eBay, and ETSY are a plus
• Proficiency in using excel and power point is necessary

Will depend upon the final interview, for this role salary range is 30 K to 50 K

• Entry level

• Full-time

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Empowerers by 2x

Job Description:
- Responding to emails and phone calls from staff to ensure best service.
- Accurate data keeping.
- Reporting to management at the end of shift.
- Scheduling shifts of our client's staff.
- Complying with all given guidelines.
- Other Control Room tasks.

Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to operate in a pressurized environment.
Excellent time management.
Attention to detail and proactiveness.
Demonstrable proactive and professional approach to security.
Ability to work under your own initiative and also as a member of a team.
Language: English; good command of MS Office and Google Spreadsheets.
Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends & bank holidays.

Please note that our office is based in Saddar Rawalpindi. If you are not living nearby or cannot manage to drive/ride every day, please do not apply.

Consumer Services - Rawalpindi, Pakistan

We are looking for someone to provide Customer Support Executive Services to our global clientele. This job requires someone who is talented and fully understands the call center culture and how they operate. You must have previous experience working in a Call Center or BPO Company; otherwise, you will not be considered and will be rejected right away.

Before applying, please READ THIS VERY CAREFULLY AND DON'T WASTE YOUR AND OUR TIME.

1. Flawless & Fluent English both spoken & written (if you don't have PLEASE DON'T APPLY).
2. We operate in US timezone, so it's NIGHT SHIFT (consider this before APPLYING).
3. Proactive, Resourceful, and extremely professional.
4. Ready to join a team of talented and organized people.
5. Possess the ability to take the lead & ownership of tasks.
6. The person must possess a keen interest to learn and deliver fast as per the requirement.
7. Previous Experience min. 1-2 Years working with a Call Center / BPO Company (Inbound) is a MUST. (DON'T APPLY if you don't have previous experience).
8. Experience working on outbound campaigns like duct cleaning, Dishnetwork, Bell Canada, etc. shall not be considered and will be rejected right away.

Thank you, and please pay attention to details before Applying.

We are seeking a dedicated and knowledgeable Customer Support Person with expertise in Accounts and ERP systems to join our dynamic team.
The ideal candidate will possess knowledge of problem-solving skills and excellent communication abilities.

Responsibilities:

• Assist customers with inquiries related to accounts and ERP systems.
• Troubleshoot and resolve customer issues promptly and effectively.
• Act as a bridge between Developer and Customer.

Requirements:

• Applicant should have an understanding of accounting principles and financial processes.
• Master's/Bachelor's in Accounting, Finance, Business, or a related field is preferred.
• Hands-on experience with any ERP Solution in the market.

Location: Information Technology and Services - Lahore, Pakistan

Who we are?

Soloinsight Inc USA was founded on the driving principles of automation and security, to improve operational efficiencies. Since its incorporation in 2013, it has grown into a leading platform adopted by a wide variety of companies from mid-size, growth-oriented firms to Fortune 100.

What we do!

We are Software company, our SaaS product CloudGate is a modular Physical Identity and Access Management platform designed to manage physical and logical identities and credentials. CloudGate unites global identities from disparate Physical and logical access control systems.

About the Position!

We are seeking an Integration Support Executive to join our Customer Success Team in our Lahore Office.

The Integration Support Executive plays a crucial role in ensuring seamless integration and technical support for our company's clients. This position is responsible for assisting clients with the successful implementation and ongoing support of our integration solutions. The Integration Support Executive serves as a key point of contact, providing expert guidance and troubleshooting assistance to address client queries and technical issues. The role requires a strong understanding of integration processes, excellent communication skills, and a customer-focused mindset.

What will you do?

Job Role and Duties:

Client Integration Assistance:

• Collaborate with clients to understand their integration requirements and provide guidance on best practices for successful implementation.
• Assist clients with configuring and setting up integration solutions, ensuring smooth data flow between systems.
• Conduct comprehensive testing and troubleshooting to identify and resolve integration issues promptly.
• Offer training and support to clients on the proper use of integration tools and platforms.

Technical Support:

• Serve as the primary point of contact for client inquiries related to integration processes, functionality, and problem resolution.
• Diagnose and troubleshoot integration issues by analyzing logs, error messages, and system behavior.
• Work closely with internal technical teams to resolve complex technical problems and provide timely resolutions to clients.
• Document and track support cases, ensuring accurate and detailed records of client interactions and issue resolutions.

Client Relationship Management: ·

• Establish strong relationships with clients, gaining an understanding of their business needs and objectives.
• Proactively communicate with clients to provide updates, gather feedback, and ensure their satisfaction with integration services.
• Identify opportunities to enhance the integration process, streamline workflows, and improve overall client experience.
• Collaborate with the sales and account management teams to identify upselling or cross-selling opportunities.

Continuous Improvement:

• Stay up to date with industry trends, emerging technologies, and integration best practices.
• Provide insights and recommendations to improve existing integration solutions, processes, and documentation.
• Contribute to the development of knowledge base articles, FAQs, and training materials to support self-service initiatives.

What are we looking for?

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Proven experience in integration support, technical support, or a similar role.
• Strong knowledge of integration concepts, protocols, and technologies (e.g., API, Web Services).
• Proficiency in troubleshooting integration-related issues and familiarity with tools like API monitors and log analyzers.
• Strong customer service orientation and a passion for delivering exceptional support experiences.

Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.

About Schedule!

Working Hours and Schedule:

• 40 plus hours per week - Must be willing to work overlapping hours as needed
• Monday to Friday

What do we offer?

Exciting Benefits:

• Market-leading Salary and Allowances
• Medical Insurance Coverage – Self & Dependents
• Parents Medical Coverage
• Disability Insurance
• Life Insurance
• Outdoor Medical Allowance
• Provident Fund and EOBI
• Performance-based bonuses
• Annual Performance Reviews
• Home Internet Subsidy
• Conveyance Allowance
• Company Subsidized Vehicle Financing Plans
• Company Provided Dinner
• Professional Development Budget
• Recreational area for in-house games
• In-house Gym & Cafe
• Friendly work environment
• Training opportunities
• Company Sponsored Recreational Tours
• Earned Annual Leaves