200 Customer Service jobs in Lahore

Perennials Digital is looking for Customer Service Representatives for their inbound/outbound USA based project in Lahore.

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Knowing our products inside and out so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Maintaining the company's reputation.
11. Ensuring customer satisfaction and providing professional customer support.

Timings: 7:30pm-4:30am or 8:30pm-5:30am

Salary: 40,000-60,000 + incentives + Bonuses and Monthly Rewards

Qualification and Skills:

1. Matric - Bachelors
2. Must be fluent in English.
3. Comfortable using computer/MS Office.
4. Experience in dealing with USA Customers.

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Direct message the job poster from IRG Global

IRG Global is a software and marketing company that excels in setting up new businesses both on-ground and online. We offer end-to-end solutions including software development, digital marketing, branding, market research, and business consulting. Our services are tailored to help entrepreneurs and businesses establish and grow their presence, whether through physical storefronts or digital platforms.

Company Description

IRG Global is a software and marketing company that excels in setting up new businesses both on-ground and online. We offer end-to-end solutions including software development, digital marketing, branding, market research, and business consulting. Our services are tailored to help entrepreneurs and businesses establish and grow their presence, whether through physical storefronts or digital platforms.

This is a full-time on-site role located in Lahore for a Customer Service Specialist. The Customer Service Specialist will be responsible for handling customer inquiries, ensuring customer satisfaction, managing phone communication, and enhancing the overall customer experience. The role involves direct interaction with customers to resolve issues and provide information about products and services.

• Strong Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Proficient in Phone Etiquette and effective communication skills
• Excellent problem-solving and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in a customer service role is beneficial
• Bachelor's degree in Business, Communications, or a related field is a plus

• Seniority level Entry level

• Employment type Full-time
• Industries Technology, Information and Internet

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• Managing incoming calls and customer service inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer calls, E-mails, Text messages , Whatsapp messages
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Managing Inventory on website(s)
• Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
• Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow-up on orders from production till delivery

Bradhub IT Solutions (Private) Limited, Pakistan

Brad Hub is seeking an experienced dispatcher to join our team! If you’re looking for a stable career, bring your skills to this family-friendly company! We would love to have you succeed with our team – join us as an experienced dispatcher today!

• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Planning pre-determined routes and accommodating route changes as needed.
• Preparing dispatch documents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Keeping track of transportation regulations and laws to ensure that truck drivers comply.

Customer Service Manager Job Description

Job Summary

We are looking for an experienced Customer Service Manager with 5+ years’ experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.

You will be the key liaison to our UK client’s customer service department therefore, you must have excellent Written and Verbal English communication.

Key Skills and Areas of Responsibilities

Ability to build a proficient and engaged team around you

Plan, prioritise and delegate work tasks to ensure the proper functioning of the customer services department

Identify opportunities to improve the customer experience and implement initiatives effectively to drive customer loyalty

Recommend and implement operational improvements to take the customer experience to the next level

Handle complex and escalated customer service issues

Develop and implement in house customer service policies and procedures, customer service standards and service levels agreements

Analyse relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability

Liaise with company management to support and implement growth strategies

Set KPIs, evaluate and performance management of staff identify and address staff training and coaching needs

Nurture and develop relationships with our clients

You

Previous Call Centre/Customer Service Management experience

Educated to a minimum Bachelors/Masters level

Willingness to work in our office in the evening and night shifts

What we offer:

A monthly salary (dependent on experience)

Enhance your customer service management career by working with a variety of international brands

Learnings and best practices in the customer service industry using a variety of digital tools

A professional working environment

Mentorship from people who’ve seen and done it all

Progression as we expand our client portfolio

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Affinity Vibez is hiring a Customer Service Representative who’s passionate about delivering excellent support and building strong customer relationships. If you're great at communication, quick at solving problems, and love helping people — this role is for you!

1. Respond to customer inquiries via phone, email, and chat
2. Resolve issues and ensure a smooth customer experience
3. Record and track customer interactions accurately
4. Collaborate with internal teams for efficient problem resolution

• 1–2 years of proven customer service experience
• Fluent in spoken and written English
• Strong interpersonal and problem-solving skills
• Ability to multitask and work under pressure

• Timings: 12pm-10pm
• Apply Now via WhatsApp: 0311-4537173

Join a friendly, fast-paced work environment where your growth matters!

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Business Consulting and Services

As a Customer Services Representative , you will be responsible for selling property units, paying visits to clients, generating sales leads, building pipelines, and converting prospects to sales numbers. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen by providing a simple and seamless process.

Responsibilities:

1. Manage customer accounts and build a strong and healthy relationship with them.
2. Manage, train, and develop the sales team.
3. Attain established monthly, quarterly, and annual sales goals.
4. Keep buyers updated as to construction start and completion dates and remain actively involved in the sales process through closing.
5. Track team performance metrics such as sales revenue, customers, sales associate productivity, etc.
6. Actively participate in community activities, local and state board of realtors so that the company will be viewed in the best possible light by clients, sales associates, competitors, and the public within the branch office location.

Job Requirements:

1. Qualification: Bachelor's degree or equivalent experience required.
2. Able to positively influence and engage clients, generating interest and enthusiasm for the business line.
3. Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values.
4. 2+ years of experience in sales.

Category: Client Services & Customer Support

Job Type: Full Time/Permanent (First Shift (Day))

We are looking for a Customer Service Representative whose job responsibilities include:

• Improve lead conversion rate (leads from social media pages, website, WhatsApp, and BTL activities).
• Address and resolve customer complaints and issues effectively.
• Manage inbound & outbound calls.
• Conduct follow-up calls or emails to ensure customer satisfaction.

Experience & Qualification:

1. Previous call center experience, strong customer service, and excellent communication skills.
2. Candidates must have a Bachelor's degree.

Skills:

• Fluent in English
• Active Listening
• End to End Sales

We are looking for a Customer Support Specialist to assist our customers when using our services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Responsibilities:

1. Respond to customer queries in a timely and accurate way, via email or chat.
2. Identify customer needs and help customers via email.

Requirements:

1. Experience as a Customer Support Specialist or similar CS role is preferred; however, fresh candidates may also apply.
2. Familiarity with any help desk software and support tools is preferred.
3. Understanding of how CRM systems work.
4. Excellent communication and problem-solving skills.
5. Multi-tasking abilities.
6. Patience when handling tough cases.

Note: It is an OFFICE-based job. Written & verbal English must be good.
Night shift with 2 days off.
Salary starting from 22k to 25k depending on the interview.