90 Customer Service Manager jobs in Lahore

Customer Service Manager Job Description

Job Summary

We are looking for an experienced Customer Service Manager with 5+ years’ experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.

You will be the key liaison to our UK client’s customer service department therefore, you must have excellent Written and Verbal English communication.

Key Skills and Areas of Responsibilities

Ability to build a proficient and engaged team around you

Plan, prioritise and delegate work tasks to ensure the proper functioning of the customer services department

Identify opportunities to improve the customer experience and implement initiatives effectively to drive customer loyalty

Recommend and implement operational improvements to take the customer experience to the next level

Handle complex and escalated customer service issues

Develop and implement in house customer service policies and procedures, customer service standards and service levels agreements

Analyse relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability

Liaise with company management to support and implement growth strategies

Set KPIs, evaluate and performance management of staff identify and address staff training and coaching needs

Nurture and develop relationships with our clients

You

Previous Call Centre/Customer Service Management experience

Educated to a minimum Bachelors/Masters level

Willingness to work in our office in the evening and night shifts

What we offer:

A monthly salary (dependent on experience)

Enhance your customer service management career by working with a variety of international brands

Learnings and best practices in the customer service industry using a variety of digital tools

A professional working environment

Mentorship from people who’ve seen and done it all

Progression as we expand our client portfolio

A young lady with impressive communication skills required for Telemarketing and Customer Service and know how to manage official documents.

Good communication skills, having a little knowledge of computer and Internet, at least Inter pass.

Information Technology and Services - Lahore, Pakistan

A Vehicle tracking Industry involving latest technology tools, 24 hours monitoring and tracking setup, all of the technologies are imported used in Vehicle Tracking System.

We are a leading provider of online Quran Tutoring services to students of any age. Majority of our students are from English speaking countries (USA, UK, etc.). We are looking for a qualified and experienced Customer Service Coordinator with additional managerial responsibilities. The selected candidate will be responsible for calling online tutoring prospects and customers, organizing online classes, coordinating tutoring between students and tutors, e-mail marketing, and using various online and offline marketing methods to increase website traffic and online tutoring students. The selected candidate will also manage staff and ensure the smooth running of the Tutoring Center. The selected candidate will be required to work during late night, early morning, and flexible hours to match the requirements of USA, UK, etc. students.

- Bachelor's/Master's or equivalent qualification in Sales, Marketing, or Business-related areas.
- At least 3-5 years experience in customer service and managerial roles or equivalent education.
- Excellent English communication and written skills.
- Knowledge of Search Engine Optimization, E-mail marketing, Internet marketing techniques, competition analysis, etc. would be a plus.
- Calling prospects and customers related to online tutoring.
- Great customer satisfaction experience.

If you meet the above requirements, you can send us your resume providing details about your relevant qualifications, experience along with internet experience.

Information Technology and Services - Rocklin, United States

Online Quran Tutoring services and other internet services.

We are a leading provider of online Quran Tutoring services to students of any age. The majority of our students are from English speaking countries (USA, UK, etc.). We are looking for a qualified and experienced Customer Service Coordinator with additional managerial responsibilities. The selected candidate will be responsible for:

1. Calling online tutoring prospects and customers
2. Organizing online classes
3. Coordinating tutoring between students and tutors
4. E-mail marketing
5. Using various online and offline marketing methods to increase website traffic and online tutoring students
6. Managing staff and ensuring the smooth running of the Tutoring Center

The selected candidate will be required to work during late night, early morning, and flexible hours to match the requirements of USA, UK, etc. students.

- Bachelor's/Master's or equivalent qualification in Sales, Marketing, or Business related areas
- At least 3-5 years experience in customer service and managerial roles or equivalent education.
- Excellent English communication and written skills.
- Knowledge of Search Engine Optimization, E-mail marketing, Internet marketing techniques, competition analysis, etc. would be a plus.
- Great customer satisfaction experience.

If you meet the above requirements, you can send us your resume providing details about your relevant qualifications and experience along with internet experience.

Reporting directly to the Manager of Marketing and Customer Services. Main responsibilities include:

1. Provide and ensure world-class customer services.
2. Design and implement result-oriented and innovative marketing strategies ensuring the success of the projects and growth of the company.
3. Image/brand building of projects as well as the company.
4. Design campaigns for new/existing projects, managing ATL & BTL activities.
5. Cost planning, budgeting, and monitoring media campaigns.

Requirements include:

1. Excellent verbal & written communication skills.
2. Excellent negotiation skills.
3. Presentable & pleasant personality.
4. Energetic, innovative, and proactive.
5. Excellent ability to think outside the box.

Location: Information Technology and Services - Lahore, Pakistan

JOB TITLE: Customer Support Executive

JOB LOCATION: Lahore, Islamabad and Sialkot

WHAT YOU WILL DO:

The position holder will be responsible for planning, organizing and coordinating the movement of shipments based on customer requirements. The incumbent must work closely with a Field Sales team and operations team. He / She must have sound knowledge and understanding of the customer’s freight & shipping requirements.

• Must be capable of selling the full range of DP World Logistics services and products to customers
• Provide professional representation of DP World Logistics in satisfying customer needs and expectations.
• Develop and maintain strong professional relationships with customers by ensuring the highest level of customer satisfaction continuously.
• Timely customer complaint reparation and inquiry response.
• Management and retention of defined customer portfolio.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Work closely with the sales team, operations team, finance team and management.
• Action and respond to sales leads/sales messages/routing orders/letter of no objections in a timely fashion

WHAT YOU BRING (Skills, Qualification & Experience):

• Graduate in any field (preferred BBA)
• PIFFA Diploma (preferred)
• Solid & demonstrated working knowledge of the Freight Forwarding Industry
• Strong negotiable skills
• Sound knowledge of the Pakistani market.
• Ability to prioritize multiple tasks to meet various deadlines
• Sound computer skills with proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
• Effective verbal, written, and interpersonal skills. The ability to communicate with customers, carriers, networking offices.
• He / She can speak and write fluent English - additional languages are a bonus, but not a must.
• Freight Forwarding experience is mandatory.
• Minimum 3 years of working experience in Sales & Business Support position.

• 1-2 years of experience of IT field.

• Install and configure hardware, software and networks.

• Monitor and maintain computer systems and networks to ensure high levels of performance, security, and availability.

• Maintain records of software licenses, IT assets, and inventory.

• Ensure the security of data, network access, and backup systems.

• Liaise with vendors and service providers to ensure effective IT service delivery.

A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.

Responsibilities:

1. Influence customers and generate leads.
2. Provide helpful information to customers.
3. Answer customers' questions on calls and respond to complaints.
4. Respond to customers' queries in a timely and accurate manner.
5. Identify customers' needs and help them use specific features.

Requirements:

1. Experience as a Customer Support Specialist or similar CS role.
2. Familiarity with our industry is a plus.
3. Excellent communication and problem-solving skills.
4. Motivated to work creatively in a friendly ambiance.
5. Patience and ability to remain calm in stressful situations.
6. Multitasking abilities.
7. Energetic and hard-working.

Call center

Customer Support

Cold Calling

Problem Solving

Salary: Market Competitive Salary Package 30k - 50K