78 Customer Service Management jobs in Islamabad

Bachelors, Masters (Computer Science) Technical Education Preferred

1. Responsible for smooth resolution of all Company related issues at CLIENT site.
2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
7. Submit status reports to management summarizing completed projects/tasks.
8. Responsible for total incident ownership, managing all high and critical incidents.
9. Manage and execute ad hoc reporting requirements.
10. Required to visit clients twice a year.

Job Specification

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

**About the Role:**
**Grade Level (for internal use):**
07
**Work Shift:** This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
**The Team:**
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
**Impact and Responsibilities**
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
+ Provide client support via phone, email, and other mediums.
+ Make suggestions regarding product usability, presentation, and data quality.
+ Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
+ Exercise independent judgment during UAT in developing test plans and evaluating testing results.
+ Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
+ Partner with clients to identify template opportunities and guide them through our template-building process.
+ Provide research & analysis support to Senior Associates.
**What we're looking for:**
**Basic Required Qualifications:**
+ Minimum of a Bachelor's degree in Economics or Finance
+ Fresh graduates and candidates with up to 6 months of experience
+ Succinct communication skills.
+ Strong collaboration skills.
+ Strong financial knowledge or knowledge of the global economy.
+ Proficient ability to navigate and use common computer programs.
**Additional Preferred Qualifications:**
+ Previous experience in a client support role.
+ Familiarity with business intelligence tools.
+ Experience in conducting User Acceptance Testing (UAT).
+ Ability to manage multiple tasks and prioritize effectively.
+ Strong problem-solving skills and attention to detail.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Islamabad, Pakistan

Job Description: - Responding to emails and phone calls from staff to ensure best service. - Accurate data keeping. - Reporting to management at the end of shift. - Scheduling shifts of our client's staff. - Complying with all given guidelines. - Other Control Room tasks. Job Specification

Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to operate in a pressurized environment. Excellent time management. Attention to detail and proactiveness. Demonstrable proactive and professional approach to security. Ability to work under your own initiative and also as a member of a team. Language: English; good command of MS Office and Google Spreadsheets. Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends & bank holidays.

Please note that our office is based in Saddar Rawalpindi. If you are not living nearby or cannot manage to drive/ride every day, please do not apply. Consumer Services - Rawalpindi, Pakistan

#J-18808-Ljbffr

Bachelors, Masters (Computer Science) Technical Education Preferred Responsible for smooth resolution of all Company related issues at CLIENT site. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore). Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company. Support the client through internal processes to execute timely deployments and/or ensure smooth operations. Submit status reports to management summarizing completed projects/tasks. Responsible for total incident ownership, managing all high and critical incidents. Manage and execute ad hoc reporting requirements. Required to visit clients twice a year. Job Specification

Above average skills in relational database management systems and ability to use SQL. Excellent verbal and written communication skills. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Must be able to travel for assignments if required. Location:

Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

Overview

The Customer Care Specialist will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property management operations, with a focus on legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.

Candidate Must Have

• Excellent written and verbal communication skills in English
• At least 1 year of relevant experience in coordination & client servicing (Investment Companies experienced preferred)
• Strong organizational and multitasking abilities.
• Basic knowledge of compliance requirements (KYC, AML, contracts)

Key Responsibilities

• Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally
• Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.
• Maintain detailed records of customer interactions and feedback.
• Escalate complex issues to relevant departments when necessary.
• Log and resolve enquiries, liaising with the maintenance and accounts department.
• Support preparation of budgets, reports, and maintenance packs.
• Coordinate with clients/leaseholders and issue required notices.
• Maintain accurate records of correspondence, contracts, and compliance documents.
• Prepare Quarterly reports for submission to clients.
• Achieve performance targets, including response times, resolution rates, and customer satisfaction.
• Provide general office/admin support for the management team.

Legal Compliance

• Ensure all activities comply with financial and legal regulations.
• Work closely with legal and compliance teams to review contracts and documents.
• Support KYC/AML processes for onboarding new clients.

Relationship Management

• Build and maintain strong client relationships, understanding their needs.
• Resolve client queries efficiently and escalate complex matters as required.
• Support account managers in client retention and upselling efforts.

Reporting & Administration

• Keep accurate records of agreements, invoices, and compliance documents.
• Prepare regular sales performance reports for management.
• Assist in preparing bids and tenders for banking or legal sector projects.

Qualifications

• Education: BA, O Levels, or BBA.
• Experience: Minimum 1 year in sales coordination, client servicing, or business support
• Skills: Proficient in MS Office Suite, CRM systems, and document management tools.

Skills and Competences

• Industry knowledge of property management and legal processes.
• Strong organizational and administrative abilities.
• High attention to detail, especially in compliance and documentation.
• Client-focused approach with strong relationship-building skills.
• Analytical mindset for reviewing contracts and data.
• Collaborative and team-oriented.

#J-18808-Ljbffr

Overview

The Customer Care Specialist will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property management operations, with a focus on legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence. Candidate Must Have

Excellent written and verbal communication skills in English At least 1 year of relevant experience in coordination & client servicing (Investment Companies experienced preferred) Strong organizational and multitasking abilities. Basic knowledge of compliance requirements (KYC, AML, contracts) Key Responsibilities

Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach. Maintain detailed records of customer interactions and feedback. Escalate complex issues to relevant departments when necessary. Log and resolve enquiries, liaising with the maintenance and accounts department. Support preparation of budgets, reports, and maintenance packs. Coordinate with clients/leaseholders and issue required notices. Maintain accurate records of correspondence, contracts, and compliance documents. Prepare Quarterly reports for submission to clients. Achieve performance targets, including response times, resolution rates, and customer satisfaction. Provide general office/admin support for the management team. Legal Compliance

Ensure all activities comply with financial and legal regulations. Work closely with legal and compliance teams to review contracts and documents. Support KYC/AML processes for onboarding new clients. Relationship Management

Build and maintain strong client relationships, understanding their needs. Resolve client queries efficiently and escalate complex matters as required. Support account managers in client retention and upselling efforts. Reporting & Administration

Keep accurate records of agreements, invoices, and compliance documents. Prepare regular sales performance reports for management. Assist in preparing bids and tenders for banking or legal sector projects. Qualifications

Education:

BA, O Levels, or BBA. Experience: Minimum 1 year in sales coordination, client servicing, or business support Skills: Proficient in MS Office Suite, CRM systems, and document management tools. Skills and Competences

Industry knowledge of property management and legal processes. Strong organizational and administrative abilities. High attention to detail, especially in compliance and documentation. Client-focused approach with strong relationship-building skills. Analytical mindset for reviewing contracts and data. Collaborative and team-oriented.

#J-18808-Ljbffr

About the Role:

Grade Level (for internal use): 07

The Team:

Our team's main focus is on providing exceptional client support to help clients make informed business decisions through the use of our platform, specifically the Energy data set. Our global team fosters a culture of respect, openness, and collaboration to ensure the effective and efficient completion of tasks.

Responsibilities and Impact:

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails and web-chat.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with senior team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal.
• Record webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
• Work with clients and financial modelling team to help build customized, data-driven Excel models.
• Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.

What We’re Looking For:

Basic Required Qualifications:

• Candidate must possess at least a Bachelor/Undergraduate Degree preferably in Economics, Finance or Accounting.
• Fresh graduate or upto 6 months of experience
• Knowledgeable in accounting and finance, the energy industry or the global economy
• Must have excellent critical thinking, writing, and verbal communication skills with strong attention to detail.
• Must be proactive and capable of multitasking effectively
• Team-player mentality with strong collaboration skills
• Customer-centric, with positive personality
• Must be willing to work on a night shift schedule
• Willing to come to the Islamabad office at least 2x a week

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We are more than 35,000 strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values: Integrity, Discovery, Partnership

We focus on Powering Global Markets. We start with integrity, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized.
• Continuous Learning: Access resources to grow your career and learn new skills.
• Invest in Your Future: Competitive pay, retirement planning, continuing education with company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and children, with best-in-class benefits for families.
• Beyond the Basics: Discounts and other perks.

For more information on benefits by country visit a benefits site.

Global Hiring and Opportunity at S&P Global:

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam. Do not provide money or personal information. Report it to S&P Global never requires candidates to pay for job applications, interviews, offer letters, or pre-employment training. Stay informed and protect yourself by reviewing our guidelines.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please email and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster is available at the official poster site.

Job ID: • Posted On: • Location: Islamabad, Pakistan

#J-18808-Ljbffr

About the Role:

Grade Level (for internal use):

07

The Role: Associate, DMS Client Support

Grade (Relevant for internal candidates only) : 07

Location: Islamabad, PK

The Team:

Joining a close-knit and professional team, you will gain broad knowledge within the financial world related to all asset classes including; Fixed Income, Commodities, Equities, etc. Moreover, you will get a grasp of different databases and our technical products.

The Impact:

• You will integrate into an all-star group and will make a significant impact.

• Your position will be meaningful as it is the link between the end-user and our products.

• Combining product expertise with a deep understanding of who our clients are and how they use our tools, you will be a consultant providing the best and most efficient way for our clients to achieve quality results.

What’s in it for you?

• This position is an entry-level role with high-performance expectations. You will be working with multiple levels in the team.

• There is the potential for advancement, learning and overall career development depending on individual performance and company need.

• Due to frequent interactions with sales and product management, this is a highly visible role with high potential for growth outside the department as well.

Responsibilities:

• As an Associate in Enterprise Support, you will respond to inquiries for data-feed clients. You will be responsible for providing professional, timely, and quality support of our feed-based products.

• Have a deep understanding of investments, financial and accounting statements.

• Be willing and able to work closely with partners in a team-based environment.

• Have excellent interpersonal skills in order to effectively communicate client concerns and product related issues with all our departments. Being technologically savvy is also a plus.

What We’re Looking For?

Someone who wants a meaningful position with high expectations, who can assimilate into a professional team environment, and make immediate, positive contributions and is not afraid to ask questions.

Basic Qualifications:

• Have a Bachelor’s degree in Finance, Business, Accounting, Economics, or related field.

• Possess intermediate to Advanced MS-Excel experience

• Experience with Outlook, Word, and Powerpoint

• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement

• Excellent English communications skills

• Integrity, positive personality, and a desire to help people are all essential

Preferred Qualifications :

• Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc

• SQL experience and/or basic knowledge

About Us:

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf

---

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) #J-18808-Ljbffr

About the Role:

Grade Level (for internal use):

07

Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.

The Team:

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).

Impact and Responsibilities

As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.

• Provide client support via phone, email, and other mediums.

• Make suggestions regarding product usability, presentation, and data quality.

• Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.

• Exercise independent judgment during UAT in developing test plans and evaluating testing results.

• Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.

• Partner with clients to identify template opportunities and guide them through our template-building process.

• Provide research & analysis support to Senior Associates.

What we're looking for:

Basic Required Qualifications:

• Minimum of a Bachelor's degree in Economics or Finance

• Fresh graduates and candidates with up to 6 months of experience

• Succinct communication skills.

• Strong collaboration skills.

• Strong financial knowledge or knowledge of the global economy.

• Proficient ability to navigate and use common computer programs.

Additional Preferred Qualifications:

• Previous experience in a client support role.

• Familiarity with business intelligence tools.

• Experience in conducting User Acceptance Testing (UAT).

• Ability to manage multiple tasks and prioritize effectively.

• Strong problem-solving skills and attention to detail.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID:
Posted On:
Location: Islamabad, Pakistan
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