127 Customer Service Management jobs in Pakistan

Job Description

The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

What You’ll Work On

• Becoming an expert in all of S&P Global’s corporate workflow solutions
• Providing outstanding first-level phone and email support for corporate clients
• Maintaining strong customer relationships while supporting S&P Global’s software solutions, from tasks such as login assistance to higher severity projects and client queries
• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
• Troubleshooting via Microsoft Teams and assisting client engagement advisors with internal, issue ticketing system and escalations
• Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Utilize company CRM to track all client interactions
  
  

What We Look For

• Working Hours – 12PM EST – 9PM EST
• Bachelors preferably in finance/ economics or related field
• Fresher & upto 6 months of experience in Client Support.
• Fluency in verbal and written English; knowledge of other foreign languages is a plus
• Experience in finance / investor relations and software support a plus
• Experience in working and/or living in an international working environment is a plus
• Must be proficient in MS Word, Excel and Internet applications
• Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
• Great listening skills and responsiveness
• Personal initiative and ability to prioritize and multi-task efficiently and effectively
• Ability to work independently while still interacting within an integrated team structure

#J-18808-Ljbffr

We are looking for a Client support manager for our newly established Recruitment and overseas visa assistance department.

You will be providing and assisting customer for their inquires relating student visa and migration services of overseas countries.

Job Specification

Analyze and resolve service issues promptly.

Inform management about complex client issues and resolutions.

Maintain client focused working environment for team.

Work in compliance with company policies and procedures.

Identify and develop new business opportunities with client contacts.

Utilize effective problem solving and time management skills in client service operations.

Assist in risk assessment and mitigation activities.

Develop process improvements to enhance service efficiency and effectiveness.

Provide assistance to less experienced staffs when needed.

Attend educational trainings and workshops for professional growth.

Provide support in new product development and enhancement activities

Information Technology and Services - Karachi, Pakistan

#J-18808-Ljbffr

Associate, Client Support page is loadedAssociate, Client Support Apply locations Islamabad, PK time type Full time posted on Posted 2 Days Ago job requisition id 318031About the Role:

Grade Level (for internal use):

07

The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

What you’ll work on:

• Becoming an expert in all of S&P Global’s corporate workflow solutions

• Providing outstanding first-level phone and email support for corporate clients

• Maintaining strong customer relationships while supporting S&P Global’s software solutions, from tasks such as login assistance to higher severity projects and client queries

• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised

• Troubleshooting via Microsoft Teams and assisting client engagement advisors with internal, issue ticketing system and escalations

• Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations

• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation

• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools

• Utilize company CRM to track all client interactions

What we look for:

• Working Hours – 12PM EST – 9PM EST

• Bachelors preferably in finance/ economics or related field

• Fresher & upto 6 months of experience in Client Support.

• Fluency in verbal and written English; knowledge of other foreign languages is a plus

• Experience in finance / investor relations and software support a plus

• Experience in working and/or living in an international working environment is a plus

• Must be proficient in MS Word, Excel and Internet applications

• Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints

• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues

• Great listening skills and responsiveness

• Personal initiative and ability to prioritize and multi-task efficiently and effectively

• Ability to work independently while still interacting within an integrated team structure

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)Similar Jobs (2) Associate, Client Support (CIQ) locations Islamabad, PK time type Full time posted on Posted 2 Days AgoAssociate, FIG Client Services locations Islamabad, PK time type Full time posted on Posted 4 Days Ago

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

#J-18808-Ljbffr

About The Role

Grade Level (for internal use):

07

The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

What You’ll Work On

• Becoming an expert in all of S&P Global’s corporate workflow solutions
• Providing outstanding first-level phone and email support for corporate clients
• Maintaining strong customer relationships while supporting S&P Global’s software solutions, from tasks such as login assistance to higher severity projects and client queries
• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
• Troubleshooting via Microsoft Teams and assisting client engagement advisors with internal, issue ticketing system and escalations
• Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Utilize company CRM to track all client interactions
  
  

What We Look For

• Working Hours – 12PM EST – 9PM EST
• Bachelors preferably in finance/ economics or related field
• Fresher & upto 6 months of experience in Client Support.
• Fluency in verbal and written English; knowledge of other foreign languages is a plus
• Experience in finance / investor relations and software support a plus
• Experience in working and/or living in an international working environment is a plus
• Must be proficient in MS Word, Excel and Internet applications
• Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
• Great listening skills and responsiveness
• Personal initiative and ability to prioritize and multi-task efficiently and effectively
• Ability to work independently while still interacting within an integrated team structure
  
  

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
  
  

For more information on benefits by country visit: Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 318031

Posted On: 2025-07-21

Location: Islamabad, Pakistan #J-18808-Ljbffr

Job Description:
- Responding to emails and phone calls from staff to ensure best service.
- Accurate data keeping.
- Reporting to management at the end of shift.
- Scheduling shifts of our client's staff.
- Complying with all given guidelines.
- Other Control Room tasks.

Job Specification

Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to operate in a pressurized environment.
Excellent time management.
Attention to detail and proactiveness.
Demonstrable proactive and professional approach to security.
Ability to work under your own initiative and also as a member of a team.
Language: English; good command of MS Office and Google Spreadsheets.
Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends & bank holidays.

Please note that our office is based in Saddar Rawalpindi. If you are not living nearby or cannot manage to drive/ride every day, please do not apply.

Consumer Services - Rawalpindi, Pakistan

#J-18808-Ljbffr

Bachelors, Masters (Computer Science) Technical Education Preferred

1. Responsible for smooth resolution of all Company related issues at CLIENT site.
2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
7. Submit status reports to management summarizing completed projects/tasks.
8. Responsible for total incident ownership, managing all high and critical incidents.
9. Manage and execute ad hoc reporting requirements.
10. Required to visit clients twice a year.

Job Specification

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

Job Description

The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

What you’ll work on:

• Becoming an expert in all of S&P Global’s corporate workflow solutions
• Providing outstanding first-level phone and email support for corporate clients
• Maintaining strong customer relationships while supporting S&P Global’s software solutions, from tasks such as login assistance to higher severity projects and client queries
• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
• Troubleshooting via Microsoft Teams and assisting client engagement advisors with internal, issue ticketing system and escalations
• Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Utilize company CRM to track all client interactions

What we look for:

• Working Hours – 12PM EST – 9PM EST
• Bachelors preferably in finance/ economics or related field
• Fresher & upto 6 months of experience in Client Support.
• Fluency in verbal and written English; knowledge of other foreign languages is a plus
• Experience in finance / investor relations and software support a plus
• Experience in working and/or living in an international working environment is a plus
• Must be proficient in MS Word, Excel and Internet applications
• Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
• Great listening skills and responsiveness
• Personal initiative and ability to prioritize and multi-task efficiently and effectively
• Ability to work independently while still interacting within an integrated team structure

#J-18808-Ljbffr

**About the Role:**
**Grade Level (for internal use):**
07
**Work Shift:** This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
**The Team:**
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
**Impact and Responsibilities**
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
+ Provide client support via phone, email, and other mediums.
+ Make suggestions regarding product usability, presentation, and data quality.
+ Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
+ Exercise independent judgment during UAT in developing test plans and evaluating testing results.
+ Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
+ Partner with clients to identify template opportunities and guide them through our template-building process.
+ Provide research & analysis support to Senior Associates.
**What we're looking for:**
**Basic Required Qualifications:**
+ Minimum of a Bachelor's degree in Economics or Finance
+ Fresh graduates and candidates with up to 6 months of experience
+ Succinct communication skills.
+ Strong collaboration skills.
+ Strong financial knowledge or knowledge of the global economy.
+ Proficient ability to navigate and use common computer programs.
**Additional Preferred Qualifications:**
+ Previous experience in a client support role.
+ Familiarity with business intelligence tools.
+ Experience in conducting User Acceptance Testing (UAT).
+ Ability to manage multiple tasks and prioritize effectively.
+ Strong problem-solving skills and attention to detail.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 311885
**Posted On:** 2025-08-12
**Location:** Islamabad, Pakistan

**About the Role:**
**Grade Level (for internal use):**
07
**The Team:** The?Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in?the USA,?Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills. In addition, members get to learn multiple platforms (Panjiva, CIQ Pro, etc.), help train our clients, understand the Supply Chain Industry by researching and creating presentations while also developing additional skills such as Excel, SQL. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Manageent, etc).
**The Impact:** Along with providing the best product in the market, we provide exceptional client support for it. Associates have a direct impact to the quality of the support provided, hence directly affecting the client's perspective of the company as a whole. Since the Associates are also in direct contact with clients, they also have the opportunity to relay feedback to the organization and understand the needs of the clients which is valuable to the ongoing development of the product.
**Responsibilities:**
+ Providing the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.
+ Answering in bound phone calls, emails, chats from external clients
+ Effective Workflow Management including:
+ Logging and tracking information in the appropriate systems in an accurate and timely manner
+ Advanced cases are passed to other departments following procedures
+ Chip-in to operational efficiency by applying the Lean principles to the day to day job
+ Use Diagnostic Techniques to go beyond client wants and delve into the why
+ Record and deliver persona/workflow based client trainings with adequate support and oversight.
+ Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product.
**What We're Looking For:**
**Basic Qualifications:**
+ **Minimum of a?bachelor's degree, preferably in?Supply chain,?Economics or Finance.**
+ **Fresh graduates or people with up to 6 months of experience**
+ Overall successful candidates are bright, fast learners with a strong interest in learning about the Supply chain sector. We're also looking for individuals with:
+ Exceptional interpersonal skills
+ Desire and flexibility to learn and grow in an ever-changing environment
+ Must have excellent oral and written English communication skills.
+ Must have previous examples of utilization of critical thinking skills
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 318076
**Posted On:** 2025-08-11
**Location:** Islamabad, Pakistan