25 Customer Relationship Management jobs in Islamabad

APIMatic , through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers

APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence.

Job Responsibilities

• Drive and oversee customer adoption of the product, ensuring seamless integration and maximizing utilization to meet customer needs.
• Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives.
• Cultivate and maintain strong relationships with key customer stakeholders, serving as a trusted advisor and fostering collaboration.
• Serve as the primary point of contact and escalation for customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
• Leverage expertise as a subject matter expert to address customer concerns, provide tailored solutions, and optimize their experience with the product.
• Manage projects and initiatives for greater product adoption

What we are looking for;

• Proven experience working with North American and European customers.
• 2-4 years of experience in Customer Success, Customer Experience, or Relationship Management roles, with a focus on driving customer satisfaction and retention.
• Proven experience collaborating with technical teams, particularly software developers, to drive project success.
• Demonstrates a comprehensive understanding of Customer Success KPIs and workflows.
• Prior experience in Customer Support or Technical Support roles.
• Self-motivated and dependable professional capable of working independently with minimal supervision.
• Technologically adept, with a strong interest in learning new technologies.
• Demonstrated aptitude for quickly understanding new products, while identifying opportunities to maximize their potential for customer success.
• Proficient in account management and well-versed in modern CRM tools and platforms.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and professionally.

Why Join us?

• Ability to lead a team working on a world class product with global outreach.
• Exposure in dealing with customers across the globe.
• Opportunities to travel the world and carry thought leadership in the industry.
• Fun team to work with in a startup environment.
• Possibility of owning shares in the company.

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About the Role: Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

Identify and Understand Customer Needs:

Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.

Effective Communication:

Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.

Product Feedback Analysis:

Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.

Report Preparation:

Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.

Proactive Problem Solving:

Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.

Customer Education:

Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.

Quality Assurance:

Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.

Team Collaboration:

Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.

Continuous Learning:

Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.

What We're Looking For

Atleast 1yrs of experience in this or relevent position

Hands-on experience with tools like Photoshop, Canva, is a key requirement.

Bachelor's degree in Computer Science or relevant fields.

Strong written and verbal communication skills.

Customer-centric mindset with a genuine desire to help customers.

Excellent problem-solving skills and the ability to think on your feet.

Proficiency in using various communication tools and software.

Strong organisational and time-management skills.

This will be rotational shift with following work timings:

6:00 AM – 3:00 PM (PKT)

2:00 PM – 11:00 PM (PKT)

10:00 PM – 7:00 AM (PKT)

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APIMatic , through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence. Job Responsibilities

Drive and oversee customer adoption of the product, ensuring seamless integration and maximizing utilization to meet customer needs. Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives. Cultivate and maintain strong relationships with key customer stakeholders, serving as a trusted advisor and fostering collaboration. Serve as the primary point of contact and escalation for customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Leverage expertise as a subject matter expert to address customer concerns, provide tailored solutions, and optimize their experience with the product. Manage projects and initiatives for greater product adoption What we are looking for;

Proven experience working with North American and European customers. 2-4 years of experience in Customer Success, Customer Experience, or Relationship Management roles, with a focus on driving customer satisfaction and retention. Proven experience collaborating with technical teams, particularly software developers, to drive project success. Demonstrates a comprehensive understanding of Customer Success KPIs and workflows. Prior experience in Customer Support or Technical Support roles. Self-motivated and dependable professional capable of working independently with minimal supervision. Technologically adept, with a strong interest in learning new technologies. Demonstrated aptitude for quickly understanding new products, while identifying opportunities to maximize their potential for customer success. Proficient in account management and well-versed in modern CRM tools and platforms. Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and professionally. Why Join us?

Ability to lead a team working on a world class product with global outreach. Exposure in dealing with customers across the globe. Opportunities to travel the world and carry thought leadership in the industry. Fun team to work with in a startup environment. Possibility of owning shares in the company.

#J-18808-Ljbffr

3 weeks ago Be among the first 25 applicants About The Company

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates the human touch every business needs. About The Company

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates the human touch every business needs.

About The Role

We are looking for a Customer Success Executive who can manage a portfolio of clients, build strong relationships, identify growth opportunities, and proactively mitigate churn risks. The ideal candidate will have a sales-driven mindset, a consultative approach, and

the ability to operate with minimal handholding in a fast-paced remote environment. You have to be a DOER.

Key Responsibilities

Serve as the primary point of contact for assigned client accounts. Develop a deep understanding of each client’s business, needs, and goals. Conduct regular check-ins and business reviews to assess satisfaction and identify

upsell/cross-sell opportunities.

Monitor client usage, engagement, and satisfaction using internal tools and KPIs. Anticipate and identify potential churn risks, working proactively to address them. Collaborate with Sales, Product, and Operations teams to ensure a seamless client

experience.

Support onboarding of new clients, ensuring quick adoption and strong early

outcomes.

Maintain CRM records and documentation with timely updates.

Requirements

Experience: Minimum 2 years in Customer Success, Account Management, or B2B

Sales.

Experience in a service-based or outsourcing environment is a strong plus. Excellent written and verbal communication High emotional intelligence and empathy Ability to multi-task and prioritize in a deadline-driven environment Confident handling objections and conducting strategic conversations with

clients

Mindset: Goal-oriented, proactive, self-starter who is comfortable working

independently and remotely.

Technical: Proficiency in CRM tools (e.g., HubSpot, Salesforce), G-Suite, and basic

project tracking tools like Asana, ClickUp, or Trello.

Experience working with virtual teams or in remote customer-facing roles Familiarity with US-based client expectations and professional standards Background in SaaS, outsourcing, or BPO is a plus

Work Timings

This is primarily a US Hours' Shift.

6 PM to 3 AM during daylight savings and 6 PM to 3 AM after daylight savings. However, this may change as per business needs. This is an onsite position.

Compensation & Benefits

Base Salary: Market Competitive. Allowances: Internet, Electricity. Medical Insurance. Performance-based bonuses. Annual Bonus and Increments.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Savvital by 2x Sign in to set job alerts for “Customer Success Executive” roles.

Continue with Google Continue with Google Continue with Google Continue with Google Customer Success Specialist - Voice Program

Regional Corporate Account Manager (Multiple Locations)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

• Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through ecommerce website
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Provide alternatives to products/items which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Stay up to date with latest updates on system information, process changes and future updates

Job Specifications

• O Levels/Matric or above
• Excellent Written and Verbal English communication
• Must have at least 40 WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Excellence in Communication Skills

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Perks & Benefits

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop

Job Specification

• Excellence in Communication Skills
• Fluency in English
• Customer Support Experience
• Excellent Written and Verbal English communication

Job Rewards and Benefits

• Accommodation
• Communication
• Gratuity
• Health Insurance
• Incentive Bonus
• Leaves
• Life Insurance
• Medical
• Provident Fund
• Sports and Entertainment
• Transport

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Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Job Description

• Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
• Assist customers with their items purchased through ecommerce website
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with latest updates on system information, process changes and future updates
  
  

Job Specifications

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
  
  

Why should you join us?

Skills

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure
  
  

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop #J-18808-Ljbffr

Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too. Responsibilities

Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client Assist customers with their items purchased through ecommerce website Convey interest in each customer through their words with courtesy, attention, a friendly and caring image Provide alternatives to products/items which are not available on the ecommerce website Follow standard processes and procedures when it comes to providing the resolution Stay up to date with latest updates on system information, process changes and future updates Job Specifications

O Levels/Matric or above Excellent Written and Verbal English communication Must have at least 40 WPM Proficiency with MS Office (Particularly MS Excel and MS Word) Excellence in Communication Skills Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for: Critical Thinking Time Management Specialist Focus Organizing Priority Setting Problem Solving Professional Composure What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck! Perks & Benefits

Medical Insurance Permanent Employment Status Provident Fund Internal Job Opportunities Annual Leaves Leaves Encashment Referral Bonus Company Pick & Drop Job Specification

Excellence in Communication Skills Fluency in English Customer Support Experience Excellent Written and Verbal English communication Job Rewards and Benefits

Accommodation Communication Gratuity Health Insurance Incentive Bonus Leaves Life Insurance Medical Provident Fund Sports and Entertainment Transport

#J-18808-Ljbffr

Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Job Description

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client Assist customers with their items purchased through ecommerce website Convey interest in each customer through their words with courtesy, attention, a friendly and caring image Providing alternatives to products/items, which are not available on the ecommerce website Follow standard processes and procedures when it comes to providing the resolution Staying up to date with latest updates on system information, process changes and future updates

Job Specifications

O Levels/Intermediate or above Excellent Written and Verbal English communication Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

Skills

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Critical Thinking Time Management Specialist Focus Organizing Priority Setting Problem Solving Professional Composure

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop #J-18808-Ljbffr