109 Allied Bank Limited jobs in Lahore

• Managing incoming calls and customer service inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer calls, E-mails, Text messages , Whatsapp messages
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Managing Inventory on website(s)
• Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
• Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow-up on orders from production till delivery

MBA (Business Administration, HR or Marketing)

• Provide help, information and advice to clients about Zafar Securities' services
• Measure customer satisfaction and improve services
• Communicating with clients (telephone/email/letter/social media/face-to-face)
• Investigating and resolving clients' related issues/problems
• Developing and implementing feedback or complaints procedure for clients

• Confidence, patience, diplomacy & problem-solving skills
• Creative thinking & motivational skills
• Ability to work well under pressure
• Basic knowledge about social media
• Having experience in trading (shares/commodities) are preferable

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

1. Develop and implement effective public relations strategies
2. Collaborate with other departments within the company to ensure work efficiency
3. Working knowledge and competency with case management software
4. Strong public relations skills and consideration for dealing with clients and witnesses
5. Knowledge/experience of legal database
6. Assisting with the preparation, filing and service of pleadings
7. Organizing and managing documents, including the creation of spreadsheets
8. Draft legal documents according to judicial procedures
9. Conduct research on legal policies and present written analysis to solicitors
10. Review and production of documents and responding to particular requests
11. Assisting with litigation preparation
12. Create and keep track of accidental cases
13. Perform other related duties as assigned

Salary + Benefits:

1. Salary (As per the Interview)
2. EOBI
3. Provident Fund
4. Monthly Performance based Bonus
5. Appreciation based Lunch/Dinner/Trips
6. Bi-Annual Increments + Performance-based Increments on Salary

Required Skills:

1. Strong understanding of public relations principles and techniques
2. Strong public communication and client dealing skills
3. Strong analytical and problem-solving skills
4. Ability to work effectively in a team-oriented environment

Marketing and Advertising - Lahore, Pakistan

Noble Financial Solutions Ltd., Pakistan

Customer Interaction: Receive customers by phone, email or face-to-face, answer customer questions, and provide timely and effective service.
Customer Needs Handling: Identify and understand customer needs, provide solutions, and ensure customer satisfaction.
Customer Complaints Handling: Handle customer complaints and disputes to ensure that problems are resolved quickly and effectively.
Record Management: Maintain customer interaction records and ensure that all customer information is accurate and up-to-date.
Feedback Collection: Collect customer feedback, analyze customer needs, and feedback information to relevant departments to improve services.
Product and Service Knowledge: Familiar with the company's products and services, and provide detailed consultation and support to customers.
Teamwork: Work with the sales team and other departments to ensure consistency and high quality of customer experience.

Education: High school degree or above, marketing, business management or related majors are preferred.
Experience: At least 1 year of experience in customer service or related fields.
Skills: Excellent communication skills and problem-solving skills, able to handle work under pressure.
Language: Fluent in English, with good written and verbal communication skills.
Personal qualities: Customer-oriented, patient and meticulous, with a positive work attitude and team spirit.

We are a leading fruit and vegetable business based in Europe, seeking highly motivated and results-driven Sales and Marketing Representatives to join our call centre team.

Responsibilities

1. Generate sales through outbound calls to customers, educating them about our products, and offering promotions.
2. Develop and implement marketing strategies to promote our products and services, including email marketing, social media marketing, and advertising campaigns.
3. Build and maintain relationships with customers, address their concerns, and provide excellent customer service.
4. Work with the sales team to develop proposals, negotiate, and close deals.

Qualifications: Graduation or Masters.

Experience: 1 to 2 years relevant experience (freshers can also apply).

As a Customer Service Agent, you'll provide top-notch support, resolving customer inquiries and issues with efficiency and a smile.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat.
2. Resolve customer issues and document interactions.
3. Maintain product knowledge and offer recommendations.
4. Collaborate with teams to address complex issues.

Qualifications:

1. Problem-solving ability.
2. Basic computer skills.
3. Flexibility for shifts, including weekends.

Join us and help us deliver exceptional service to our valued customers!

Required Skills for Customer Service Job:

1. Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers and colleagues.
2. Empathy: The ability to understand and empathize with customers' needs and concerns, showing genuine care and concern.
3. Problem-Solving: Strong problem-solving skills to identify issues, find solutions, and ensure customer satisfaction.
4. Patience: Patience is key when dealing with challenging or upset customers. Remaining calm and composed is essential.
5. Product Knowledge: Thorough knowledge of the company's products or services to provide accurate information and assistance to customers.
6. Active Listening: The capacity to listen actively to customer inquiries, concerns, and feedback and respond appropriately.
7. Time Management: Effective time management to handle multiple customer inquiries and tasks efficiently.
8. Adaptability: The ability to adapt to changing customer needs and a dynamic work environment.
9. Conflict Resolution: Skills to de-escalate conflicts and find resolutions that satisfy customers and align with company policies.
10. Teamwork: Collaboration with colleagues and other departments to ensure customer issues are resolved promptly.
11. Technical Proficiency: Basic technical skills to navigate customer support tools, CRM systems, and troubleshoot common customer issues.
12. Proficiency in Microsoft Excel and Microsoft Word:
13. Microsoft Excel:
1. Data Entry: Proficiency in entering and organizing data in Excel spreadsheets.
2. Formulas and Functions: Ability to use basic formulas and functions for calculations and data analysis.
3. Data Visualization: Creating simple charts and graphs to present data visually.
4. Data Sorting and Filtering: Sorting and filtering data for analysis and reporting.
14. Microsoft Word:
1. Document Creation: Creating and formatting documents, including letters, reports, and memos.
2. Editing and Proofreading: Reviewing and editing documents for accuracy and clarity.
3. Formatting Skills: Ability to format text, apply styles, and use headers and footers.
4. Collaboration: Using features like track changes and comments for collaborative document editing.

Customer Service Manager Job Description

Job Summary

We are looking for an experienced Customer Service Manager with 5+ years’ experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.

You will be the key liaison to our UK client’s customer service department therefore, you must have excellent Written and Verbal English communication.

Key Skills and Areas of Responsibilities

Ability to build a proficient and engaged team around you

Plan, prioritise and delegate work tasks to ensure the proper functioning of the customer services department

Identify opportunities to improve the customer experience and implement initiatives effectively to drive customer loyalty

Recommend and implement operational improvements to take the customer experience to the next level

Handle complex and escalated customer service issues

Develop and implement in house customer service policies and procedures, customer service standards and service levels agreements

Analyse relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability

Liaise with company management to support and implement growth strategies

Set KPIs, evaluate and performance management of staff identify and address staff training and coaching needs

Nurture and develop relationships with our clients

You

Previous Call Centre/Customer Service Management experience

Educated to a minimum Bachelors/Masters level

Willingness to work in our office in the evening and night shifts

What we offer:

A monthly salary (dependent on experience)

Enhance your customer service management career by working with a variety of international brands

Learnings and best practices in the customer service industry using a variety of digital tools

A professional working environment

Mentorship from people who’ve seen and done it all

Progression as we expand our client portfolio

Bachelor’s degree in Business Administration, Communication, or a related field.

Moriox seeks a skilled and enthusiastic Customer Service to join our team. The ideal candidate will be our valued customers' first point of contact, ensuring a seamless and pleasant experience through professional communication and problem-solving skills. If you are passionate about customer service and enjoy building strong client relationships, we’d love to hear from you!

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media platforms.
• Address customer complaints effectively, providing appropriate solutions and alternatives.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Follow up with customers to ensure their concerns are resolved to satisfaction.
• Process orders, refunds, and exchanges as needed, ensuring accurate and timely execution.
• Collaborate with internal teams (e.g., sales and production) to resolve customer issues efficiently.
• Keep up-to-date with product knowledge to provide accurate information to customers.
• Identify and escalate priority issues to the appropriate departments.

Skills:

• Excellent verbal and written communication skills in English and Urdu.
• Strong problem-solving and conflict-resolution skills.
• Proficient in using MS Office and CRM tools.
• Ability to multitask and work under pressure in a fast-paced environment.
• Customer-oriented mindset with a friendly and professional demeanor.

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

• Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.
• Respond to customer inquiries and issues in a timely and efficient manner.
• Troubleshoot and resolve technical issues with the services.
• Escalate complex issues to the appropriate department or team member for further assistance.
• Document and track customer interactions and issues as per company policies.
• Gather customer feedback and provide suggestions for improvements to products and services.
• Participate in ongoing training and development to stay informed about new products and services.
• Collaborate with other departments within the company to ensure a seamless customer experience.
• Meet and exceed customer satisfaction metrics and goals.

• Salary (As per the Interview).
• EOBI.
• Provident Fund.
• Monthly Performance based Bonus.
• Appreciation based Lunch/Dinner/Trips.
• Bi-Annual Increments + Performance-based Increments on Salary.

Required Skills:

• Strong customer service and technical support skills.
• Excellent English communication and problem-solving skills.
• Strong ability to multitask and prioritize.
• Experience with SAP and other software like CRM is a plus.
• Ability to work effectively in a team-oriented environment.

Marketing and Advertising - Lahore, Pakistan