245 Allied Bank Limited jobs in Pakistan

We are looking for a passionate and driven Customer Service Representative to join our growing team. Job Summary As a Customer Service Representative at Lunara, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional support, addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. You will work closely with the customer service team and other departments to uphold our commitment to customer satisfaction. Key Responsibilities Customer Interaction:

Serve as the primary point of contact for customers, providing personalized assistance across multiple channels,

including phone

, email, live chat, and social media. Ensure each interaction reflects Lunara’s commitment to exceptional service. Respond to customer inquiries via

phone

, email, live chat, and social media in a timely and professional manner. Issue Resolution:

Diagnose, troubleshoot, and resolve a wide range of customer issues related to Lunara's digital wallet, loans, investment products, and payment services. Collaborate with technical teams when necessary to resolve complex issues. Product Knowledge:

Develop an in-depth understanding of Lunara’s fintech offerings, including new product updates and feature launches. Educate customers on how to best utilize Lunara’s products to meet their financial needs. Customer Education:

Proactively engage with customers to provide information on Lunara’s financial products, helping them make informed decisions. Offer guidance on using features, managing accounts, and optimizing their financial activities. Onboarding Support:

Assist new customers during their onboarding process, ensuring a smooth and hassle-free experience. Guide customers through account setup, verification processes, and initial product usage. Customer Insight:

Identifying trends and recurring issues. Work with the Product and Development teams to suggest improvements and innovations based on customer insights. Compliance and Security:

Uphold Lunara’s standards for data privacy and security. Ensure all customer interactions and transactions comply with regulatory requirements, and handle sensitive information with utmost care. Escalation Management:

Identify and escalate high-priority issues or technical challenges to the appropriate department. Follow up to ensure timely and satisfactory resolution, keeping customers informed throughout the process. Knowledge Sharing:

Contribute to the continuous improvement of the Customer Service team by sharing best practices, updating internal knowledge bases, and mentoring new team members. Performance Tracking:

Monitor personal performance metrics, such as response time, resolution rate, and customer satisfaction scores. Strive to meet and exceed Lunara’s customer service goals. Customer Retention:

Identify opportunities to enhance customer loyalty by addressing concerns promptly and providing value-added services. Participate in initiatives aimed at increasing customer retention and satisfaction. Qualifications

Education:

High school diploma or equivalent (required). Bachelor’s degree in Business, Communications, or a related field (preferred). Experience:

1-2 years of experience in customer service, preferably in the fintech or technology sector. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM, Intercom, Notion, Slack and other customer support tools. Empathy and patience when dealing with customers. Technical Proficiency:

Basic understanding of fintech products and technology is a plus. Ability to write database queries and generate reports will be a plus ! Why Join Lunara?

Innovative Environment:

Be part of a dynamic team driving innovation in fintech. Career Growth:

Opportunities for professional development and career advancement. Work-Life Balance:

Flexible working hours and remote work options. Inclusive Culture:

Join a diverse and inclusive workplace that values collaboration and creativity. How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the role to Lunara is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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• Managing incoming calls and customer service inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer calls, E-mails, Text messages , Whatsapp messages
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Managing Inventory on website(s)
• Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
• Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow-up on orders from production till delivery

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Bachelor's degree in Business Administration or relevant field (or equivalent work experience)

Job Description: Customer Service Executive

Responsibilities:
- Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat
- Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
- Process and manage customer orders, ensuring timely delivery and customer satisfaction
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer database and update customer records with accurate information
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
- Stay updated on product knowledge and industry trends to provide effective support to customers

Job Specification

- Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to prioritize tasks and handle multiple customer inquiries simultaneously
- Familiarity with CRM software and customer service tools
- Attention to detail and accuracy in handling customer information
- Ability to remain calm and professional in challenging situations
- Proactive and self-motivated, with a strong desire to exceed customer expectations

Electrical/Electronic Manufacturing - Islamabad, Pakistan

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MBA (Business Administration, HR or Marketing)

• Provide help, information and advice to clients about Zafar Securities' services
• Measure customer satisfaction and improve services
• Communicating with clients (telephone/email/letter/social media/face-to-face)
• Investigating and resolving clients' related issues/problems
• Developing and implementing feedback or complaints procedure for clients

Job Specification

• Confidence, patience, diplomacy & problem-solving skills
• Creative thinking & motivational skills
• Ability to work well under pressure
• Basic knowledge about social media
• Having experience in trading (shares/commodities) are preferable

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We are hiring Fresh/Experienced” Call Center representatives “for International campaign.

Candidate should be fluent in English and have good listening skills.

Night Shift

• Ramzan Timings: (7:45 pm to 2:45 am)

Job Specification

• Able to perform multiple task
• Target oriented people are required
• Self motivation and openness to work
• Punctual and willing to work under pressure

Telecommunications - Rawalpindi, Pakistan #J-18808-Ljbffr

Job Description :

We are looking for a motivated and customer-focused Customer Service Representative to join our team. As a CSR, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Job Specification :

Minimum qualification: Intermediate/A-Level

Prior customer service experience is a plus

Strong communication and interpersonal skills

Ability to multitask and manage time effectively

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AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

1. Develop and implement effective public relations strategies
2. Collaborate with other departments within the company to ensure work efficiency
3. Working knowledge and competency with case management software
4. Strong public relations skills and consideration for dealing with clients and witnesses
5. Knowledge/experience of legal database
6. Assisting with the preparation, filing and service of pleadings
7. Organizing and managing documents, including the creation of spreadsheets
8. Draft legal documents according to judicial procedures
9. Conduct research on legal policies and present written analysis to solicitors
10. Review and production of documents and responding to particular requests
11. Assisting with litigation preparation
12. Create and keep track of accidental cases
13. Perform other related duties as assigned

Salary + Benefits:

1. Salary (As per the Interview)
2. EOBI
3. Provident Fund
4. Monthly Performance based Bonus
5. Appreciation based Lunch/Dinner/Trips
6. Bi-Annual Increments + Performance-based Increments on Salary

Job Specification

Required Skills:

1. Strong understanding of public relations principles and techniques
2. Strong public communication and client dealing skills
3. Strong analytical and problem-solving skills
4. Ability to work effectively in a team-oriented environment

Marketing and Advertising - Lahore, Pakistan

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Required Call Center Agent for Spectrum Sales and Billing:

Are you a motivated and charismatic individual who excels at building relationships and closing deals? We have an exciting opportunity for you to become a part of our team as a Spectrum Sales Agent at Ark Global. As a Sales Agent, you'll be at the forefront of connecting customers with the best-in-class services from Spectrum.

Responsibilities:

1. Engage with potential customers through various channels, including phone calls, in-person interactions, and virtual presentations.
2. Educate customers about the range of Spectrum products and services, tailoring solutions to meet their specific needs.
3. Effectively communicate the value and benefits of Spectrum's offerings to potential customers.
4. Manage and maintain a pipeline of leads and opportunities, consistently working to achieve and exceed sales targets.
5. Provide exceptional customer service and support throughout the sales process.

Qualifications:

1. Strong interpersonal and communication skills.
2. Proven ability to influence and persuade others.
3. Comfortable with technology and able to quickly learn about new products and services.
4. Previous sales experience, preferably in telecommunications or related industries, is a plus.
5. Results-driven with a track record of meeting or exceeding sales goals.

Requirements:

1. High school diploma or equivalent; some college education preferred.
2. Availability to work flexible hours, including evenings and weekends.
3. A self-motivated and energetic attitude.
4. Willingness to continuously learn and adapt in a dynamic sales environment.

Benefits:

1. Competitive base salary with uncapped commission structure.
2. Comprehensive training program to help you succeed.
3. Opportunities for advancement within the company.

If you're ready to take your sales career to the next level and help customers discover the benefits of Spectrum's top-notch services, we want to hear from you! Join our team and make a significant impact by sending your resume and a brief cover letter detailing your sales experience to us.

Job Specification

Must have good command over English written and conversation.

Must be dedicated and punctual.

Must have basic computer knowledge.

Able to browse and locate required information.

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Job Description :

1 Responding promptly to customer inquiries.

2 Communicating with customers through various channels.

3 Acknowledging and resolving customer complaints.

4 Knowing our products inside and out so that you can answer questions.

5 Processing orders, forms, applications, and requests.

6 Keeping records of customer interactions, transactions, comments, and complaints.

7 Communicating and coordinating with colleagues as necessary.

8 Providing feedback on the efficiency of the customer service process.

9 Ensure customer satisfaction and provide professional customer support.

*job is in another country accomodation food are provided, airfare and any other expenses will be reimbursed by the company

Job Specification :

1 High school diploma, general education degree, or equivalent.

2 Proficient in computer typing.

3 Comfortable using computers.

4 Proficient in English

5 Experience working with customer support.

Job Rewards and Benefits : Accomodation,Leaves #J-18808-Ljbffr