299 User Support jobs in Pakistan

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

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Rawalpindi, Punjab, Pakistan 20 hours ago

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We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

Zameen.com is looking to hire a ‘Customer Support Executive’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center-
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service, Business Development, and Other
• Industries Consumer Services, Public Relations and Communications Services, and Telephone Call Centers

Referrals increase your chances of interviewing at Dubizzle Labs by 2x

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