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Looking for Your Dream Job? Join Our Ice Cream Team

Role: Customer Service & Supply Planner - IC

Work Level: WL1

Scope: Ice Cream Supply Chain

Reports to: IP Lead IC

Location: Lahore, Pakistan

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall's, Magnum, Ben &Jerry's. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever's other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE

In this role you will support in leading and driving initiatives for Pakistan IC inventory performance, business waste and agility through KPI tracking; process improvement, highlighting areas of focus and propose solutions for areas of improvement by drawing on best practice, and ensuring the planning excellence.

KEY RESPONSIBILITIES

• Cultivate a collaborative atmosphere with regional sales teams and Modern Trade customers, fostering relationships to drive improvements in service levels, cost efficiencies, and loss reduction.
• Coordinate and consolidate the roadmaps and key planning JBTD across the region
• Provide transparency on the overall supply situation, identifying and communicating supply risks to support the Business Planning process.
• Develop an end to end understanding of Supply Planning, from RPM procurement to production planning to final FG distribution at warehouses.
• Develop strong relations with cross functional teams, including but not limited to Marketing, Procurement, R&D, Factory Operations, Quality & CD.
• Understanding of MRP and MPS involving weekly planning of materials and production. Also maintaining good relationship with all RPM suppliers.
• Tracking and leading all networks (innovation and renovation) from planning end.
• Develop and lead the Finished Goods import channel for Pakistan.
• Identify opportunities to tackle structural drivers of inventory and waste by providing in depth analysis of countries performance on regular basis, highlight areas for improvement through loss trees, maturity assessment analysis.
• Work closely with Supply Planning, distribution planning teams, Logistics, and Warehouse teams to ensure the availability of Finished Goods (FGs) and promised capacities, facilitating timely product dispatch to customers.
• Develop a skill assessment and development plan; and ensure that it is implemented and follows-up regularly
• Own process excellence KPIs thru Business Excellence Reports

WHAT YOU NEED TO SUCCEED:

EXPERIENCES & QUALIFICATIONS:

• Bachelor's degree in business administration, Supply Chain Management, or a related field.
• 3-5 years of Experience in Supply Chain Planning, particularly Supply Planning & Forecasting and Demand Planning in Unilever or FMCG industry.

SKILLS

• Possess an understanding of SAP ECC, SAP APO, SAP BW, particularly the Forecasting and Re-pack Planning functionalities
• Strong understanding of S&OP processes and cross-functional collaboration
• Strong communication and interpersonal skills
• A functional appreciation of manufacturing processes and related knowledge

LEADERSHIP

We are looking for bold, driven individuals who thrive in a fast-paced, dynamic environment and share our approach to growth, collaboration, and innovation. Here's what defines success in our organization:

Focus on Growth – Embracing new challenges, seeking opportunities to innovate, and continuously looking for ways to expand and improve. Whether it's scaling markets, evolving roles, or leading teams, we value those who see possibilities and take initiative.

Speed & Simplicity – Working efficiently, adapting quickly, and simplifying processes by leveraging technology to drive better outcomes. With ethical decision-making as the backbone to this, we drive agility and stay focused.

Winning with Fun – Collaborating, integrating seamlessly with a founder/owner mindset, keeping what's best for the company at the heart of all that is done. We build diverse, inclusive, and winning teams that drive our business.

Bold Innovations – Experimenting with fresh ideas and innovative thinking that shape our industry, through product development, process improvements, and customer experiences. Being obsessed with the consumer, we embrace change to drive growth.

Care & Challenge – Fostering an open, transparent environment where team members can grow, share feedback openly, holding themselves and each other to high standards while maintaining a strong sense of support and camaraderie.

Expertise in our category – A deep understanding of our industry, customers, and market trends enabling us to stay ahead and turn challenges into opportunities. Curiosity, insight, and a willingness to learn and lead enables us to remain market makers.

If these qualities resonate with you, we'd love to connect and explore how you can be part of our team.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Company Description

is a platform that connects employers with staff for a variety of roles, from office to home staff. Employers can easily find and hire candidates for positions such as office managers, chefs, drivers, guards, call center agents, specialized factory workers, and maids. simplifies the hiring process by allowing employers to browse verified profiles, contact candidates directly, and hire with confidence. Our mission is to reduce unemployment in Pakistan by making the link between employers and employees faster, easier, and more transparent.

Role Description

This is a full-time, on-site role for a Customer Service & Care Representative located in Lahore. The Customer Service & Care Representative will be responsible for handling customer inquiries, providing support and assistance, ensuring customer satisfaction, and maintaining high levels of communication with clients. Daily tasks include responding to customer queries, solving issues, and providing information about our services.

Qualifications

• Strong Interpersonal Skills and excellent Communication abilities
• Experience in Customer Support, Customer Satisfaction, and Customer Service
• Ability to handle customer inquiries with professionalism and efficiency
• Excellent problem-solving skills
• Proficiency in using customer service software and tools
• Ability to work independently as well as part of a team
• Experience in a similar role is a plus
• Bachelor's degree in a relevant field is preferred

Job description:

Gulf Star Travel & Tourism is hiring on the position of a Coustomer Service Executive (Male Only)

Gulf Star Travel & Tourism is seeking to appoint highly motivated, self-driven individuals to drive sales by designing and implementing target marketing strategies. You will also be responsible for maintaining customer relationships, tracking sales data, and creating performance reports.

Travel Agency Sales Products:

• Visa Consultancy
• International Tours
• Domestic & International Air Ticket

JOB DESCRIPTION:

• Contributing to the development of marketing strategies.
• Communicate with target audiences and build and develop customer relationships.
• Develop targeted sales strategies.
• Answering client queries.
• Maintaining client relations.
• Able to present physically and online company profile and unique selling points to potential clients.
• Provide timely and professional assistance to clients via phone, WhatsApp, and email.
• Maintain a customer-first attitude ensuring complete satisfaction and trust.
• Handle inquiries regarding company services, including Visa Consultancy, Travel Assistance, and CRM Support.
• Manage and resolve customer complaints with politeness, patience, and efficiency.
• Ensure smooth coordination between customers and internal departments for quick issue resolution.
• Keep accurate records of all customer interactions, feedback, and follow-ups.
• Demonstrate strong product knowledge to guide clients in choosing the right services.
• Maintain a positive and empathetic attitude towards customers at all times.
• Contribute ideas for service improvement and customer retention strategies.
• Ability to close deals.
• Attention to detail
• Ability to maintain knowledge of company's products and procedures.
• Attractive Salary + Commissions.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle multiple clients and inquiries simultaneously.
• Friendly, confident, and professional personality.
• Basic computer and CRM system knowledge.
• Prior experience in customer support & sales coordination is a plus.
• MS Excel, MS Word, Windows, Facebook, Basic Data Entry Skills,
• The candidate has to answer customer queries on Facebook, Instagram, WhatsApp, emails and Calls.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Minimum 3-5 year of customer support & sales coordination experience.

Education Required: Minimum Intermediate

Job Type: Full-time

Job Type: Full-time

Pay: From Rs50,000.00 per month

Work Location: In person

Customer Service

In this role you will be responsible for managing customer complaints, ensure timely resolutions, and enhance service processes

Your key deliverables will be to:

• Managing customer inqueries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing the inquiries across all platforms and maintaining up-to-date CRM tickets.
• Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT)
• Ensure a positive Customer Experience by staying updated with product knowledge ultimately leading to a good Quality Assurance (QA) Score
• Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience

Qualification:
Bachelors preferably in a related field

Experience:
3–5 years of experience in Customer Service/Customer Support

As a Customer Service & Operations Manager, you will serve as the face of New Hair Image - managing customer interactions across channels, guiding clients to the right services, and coordinating our team to deliver excellence. This is a leadership position with both hands-on and managerial responsibilities.

Key Responsibilities:

• Respond to client queries via call, WhatsApp, social media, and in-person.
• Guide customers on suitable hair solutions, services, and products.
• Manage walk-in clients, appointments, and client flow.
• Maintain and update customer records.
• Lead front-desk operations and ensure a warm, welcoming environment.
• Supervise and coordinate with team members to maintain service standards.
• Train and support staff on customer interaction and service protocols.
• Resolve client issues or complaints with professionalism and patience.
• Monitor inventory and coordinate restocking when necessary.

Requirements:

• 2–3 years of customer service experience (preferably in salon, beauty, or retail).
• Strong communication skills—spoken and written (Urdu & English).
• Ability to multitask, stay organized, and manage pressure calmly.
• Confident, patient, and presentable with a client-first mindset.
• Basic computer and mobile app literacy (e.g., MS Office, booking tools).
• Leadership capability to guide staff and take ownership of client satisfaction.

Preferred:

• Experience working with local clientele.
• Knowledge of haircare services and products.
• Team management or staff training experience.
• Familiarity with social media or local marketing efforts.

Compensation & Growth:

• Salary: PKR 35,000–50,000 (based on experience & skillset)
• Probation Period: Initial performance evaluation after 3 months

Post-Probation: Salary increment and benefits (as per company policy)

Job Type: Full-time

Pay: Rs35, Rs55,000.00 per month

Application Question(s):

• Are you able to join immediately?

Location:

• Lahore (Preferred)

Work Location: In person

Location: Lahore, Pakistan (Office-based)

Timings: 6:00 PM – 3:00 AM (Night Shift)

Type: Full-Time

We are hiring motivated and detail-oriented individuals to join our team in Lahore. This is an exciting opportunity to work with a leading mortgage company based in Toronto, Canada.

Key Responsibilities

* Provide excellent customer service to clients in the mortgage industry.

* Handle inbound and outbound customer communication with professionalism.

* Assist clients in completing mortgage applications and gathering required information.

* Organize, review, and maintain client documents.

* Perform administrative tasks with accuracy and attention to detail.

* Collaborate with team members to ensure smooth operations.

* Training will be provided – no prior mortgage industry experience required.

Qualifications

* Bachelor's degree preferred (Economics, Mathematics, Finance, or related field).

* Prior experience in customer service, administration, finance, or mortgage is an asset.

* Strong communication skills in English (spoken and written) are a must.

* Excellent organizational and multitasking abilities.

* Strong problem-solving and interpersonal skills.

* Proficiency with computers, MS Office, and online tools.

What We Offer

* Competitive salary package.

* Professional training in the Canadian mortgage industry.

* Growth opportunities within the company.

* A supportive and collaborative work environment.

*For applications and inquiries, please email: *

Job Type: Full-time

Work Location: In person

As a Customer Service & Operations Manager, you will serve as the face of New Hair Image - managing customer interactions across channels, guiding clients to the right services, and coordinating our team to deliver excellence. This is a leadership position with both hands-on and managerial responsibilities.

Key Responsibilities:

• Respond to client queries via call, WhatsApp, social media, and in-person.
• Guide customers on suitable hair solutions, services, and products.
• Manage walk-in clients, appointments, and client flow.
• Maintain and update customer records.
• Lead front-desk operations and ensure a warm, welcoming environment.
• Supervise and coordinate with team members to maintain service standards.
• Train and support staff on customer interaction and service protocols.
• Resolve client issues or complaints with professionalism and patience.
• Monitor inventory and coordinate restocking when necessary.

Requirements:

• 2–3 years of customer service experience (preferably in salon, beauty, or retail).
• Strong communication skills - spoken and written (Urdu & English).
• Ability to multitask, stay organised, and manage pressure calmly.
• Confident, patient, and presentable with a client-first mindset.
• Basic computer and mobile app literacy (e.g., MS Office, booking tools).
• Leadership capability to guide staff and take ownership of client satisfaction.

Preferred:

• Experience working with local clientele.
• Knowledge of haircare services and products.
• Team management or staff training experience.
• Familiarity with social media or local marketing efforts.

Compensation & Growth:

• Salary:

PKR 35,000–50,000 (based on experience & skillset)
- Probation Period:

Initial performance evaluation after 3 months

Post-Probation:

Salary increment and benefits (as per company policy)

Job Description:

• Evaluates routing, load management and ensures tracking of delivery vehicles.
• Collaborates with 3pl service provider for effective and efficient daily operations and conducts periodic meetings to resolve operational issues effectively.
• Monitors the overall inventory control system and schedules daily & weekly inventory checks as per the sops.
• Monitors & ensures timely closure on all in-transit damages/shortages and open orders to avoid inventory variations.
• Seeks guidance from logistics manager and supply planning manager for all inventory-related in-transit issues for appropriate actions to avoid inventory disputes.
• Keeps track of the warehouse situation, capacity outlooks, defines requirements and leads/coordinates with 3pl service provider for continuous improvement to help avoid warehouse capacity chokes.
• Deployment of all service providers & logistic contracts on a monthly basis, evaluate their performance to ensure meeting the company operational standards.
• Initiates cost saving measures while critically & continuously evaluating ongoing operations to yield maximum cost efficiencies.

Behavioral Skills
:

• Goal Directedness.
• Vision, Strategy and Panning.
• Entrepreneurial Orientation.
• Coaching & Mentoring.
• Leading Creativity and Innovation.

Education & Experience:

• Preferably Graduate in a reputable university.
• Minimum 3 years of experience in Logistics, Warehousing, and Supply Planning.

Industry Background:

• FMCG

Join Our Award-Winning International
Sales & Customer support
Team at ABS International

We're seeking ambitious Sales & CSR Professionals for our Karachi facility to drive international B2B client operations. This role offers substantial earnings growth and career advancement opportunities in the global sales industry.

Key Responsibilities:

• Execute strategic outbound sales campaigns to international B2B clients

• Negotiate and secure high-value contracts for SaaS and technology solutions

• Exceed monthly sales targets through proactive outreach and data-driven strategies

• Maintain accurate CRM pipeline management

• Develop effective sales strategies for international market expansion

• Build strong client relationships for retention and satisfaction

Requirements:

• 1+ year of international sales experience

• Professional English communication skills (C1/C2 level)

• Documented history of exceeding sales quotas

• Availability for night shift schedule (6:00 PM - 2:00 AM PKT, Monday to Saturday)

• Strong negotiation, persuasion, and communication skills

What We Offer:

• Competitive base salary (PKR 50, ,000)

• Uncapped commission structure (top performers earn PKR 150,000+ monthly)

• Daily performance bonuses

• Global sales certification and professional development opportunities

• Career advancement opportunities

• Comprehensive health insurance

• International exposure and experience

Why Choose ABS International:

• Exceptional earning potential

• Career growth opportunities

• Professional development and training

• Stable schedule with predictable earnings

• Global experience and exposure