303 Tier 1 Support jobs in Pakistan

Direct message the job poster from ibex. Pakistan

We are looking for a Salesforce Administrator – Tier 1 Support to provide frontline assistance to our Salesforce users, ensuring smooth daily operations of the platform. This role is ideal for someone with foundational Salesforce knowledge who can manage basic administrative tasks, troubleshoot user issues, and escalate complex problems to higher-tier admins.

Key Responsibilities:

• Serve as the first point of contact for Salesforce user support requests
• Perform basic administrative tasks, including:
• User account creation/deactivation
• Password resets and permission adjustments
• Assigning profiles, roles, and permission sets
• Troubleshoot common Salesforce issues and escalate advanced cases to Tier 2/3 admins
• Assist with creating and maintaining simple reports and dashboards
• Monitor data integrity and perform routine data maintenance tasks (e.g., deduplication)
• Support onboarding and training for new users on Salesforce basics
• Document recurring issues and update internal knowledge base articles
• Assist in testing and validation during system updates and changes
• Follow established workflows, SLAs, and escalation procedures

Qualifications:

• Bachelor’s degree in Business, IT, or related field (or equivalent work experience)
• 0–2 years of Salesforce administration or CRM support experience
• Salesforce Administrator Certification (ADM-201 ) preferred but not mandatory if willing to obtain within 6 months
• Familiarity with Salesforce Lightning Experience
• Strong understanding of CRM concepts and user support processes
• Proficiency with Microsoft Excel or Google Sheets for data handling
• Good problem-solving and communication skills

Preferred Skills:

• Exposure to Salesforce Data Loader or similar tools
• Basic understanding of Salesforce security model (profiles, roles, permission sets)
• Experience working in a helpdesk or ticketing system environment
• Ability to work collaboratively with technical and non-technical teams

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative and Sales
• Industries Outsourcing and Offshoring Consulting and IT Services and IT Consulting

Referrals increase your chances of interviewing at ibex. Pakistan by 2x

Get notified about new Salesforce Administrator jobs in Karāchi, Sindh, Pakistan .

Karachi Division, Sindh, Pakistan 5 days ago

Karachi Division, Sindh, Pakistan 1 year ago

Karachi Division, Sindh, Pakistan 7 months ago

Karachi Division, Sindh, Pakistan 4 months ago

Karachi Division, Sindh, Pakistan 7 months ago

Karachi Division, Sindh, Pakistan 19 hours ago

Karachi Division, Sindh, Pakistan 1 month ago

Karachi Division, Sindh, Pakistan 3 hours ago

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Ibex, for one of its global clients, is seeking Salesforce Administrator – Tier 1 Support to provide frontline assistance to our Salesforce users, ensuring smooth daily operations of the platform. This role is ideal for someone with foundational Salesforce knowledge who can manage basic administrative tasks, troubleshoot user issues, and escalate complex problems to higher-tier admins.

Key Responsibilities:

• Serve as the first point of contact for Salesforce user support requests
• Perform basic administrative tasks, including:
• User account creation/deactivation
• Password resets and permission adjustments
• Assigning profiles, roles, and permission sets
• Troubleshoot common Salesforce issues and escalate advanced cases to Tier 2/3 admins
• Assist with creating and maintaining simple reports and dashboards
• Monitor data integrity and perform routine data maintenance tasks (e.g., deduplication)
• Support onboarding and training for new users on Salesforce basics
• Document recurring issues and update internal knowledge base articles
• Assist in testing and validation during system updates and changes
• Follow established workflows, SLAs, and escalation procedures

Qualifications:

• Bachelor’s degree in business, IT, or related field (or equivalent work experience)
• 1–2 years of Salesforce administration or CRM support experience
• Salesforce Administrator Certification (ADM-201 ) preferred but not mandatory if willing to obtain within 6 months
• Familiarity with Salesforce Lightning Experience
• Strong understanding of CRM concepts and user support processes
• Proficiency with Microsoft Excel or Google Sheets for data handling
• Good problem-solving and communication skills

Preferred Skills:

• Exposure to Salesforce Data Loader or similar tools
• Basic understanding of Salesforce security model (profiles, roles, permission sets)
• Experience working in a helpdesk or ticketing system environment
• Ability to work collaboratively with technical and non-technical teams

• Associate

• Full-time

• Administrative

• Outsourcing/Offshoring

Referrals increase your chances of interviewing at Ibex by 2x.

Get notified about new Salesforce Administrator jobs in Karachi Division, Sindh, Pakistan .

Karachi Division, Sindh, Pakistan 1 year ago

Karachi Division, Sindh, Pakistan 3 months ago

• VIDIZMO AI Solutions Engineer- Night Shift
• Principal Software Support Engineer-II (L3)
• WordPress Developer - 0664 - Karachi, Pakistan
• Backend .Net Core Developer (Wallet - Fintech)

Join to apply for the Product Support (Tier 1) - Night Shift role at Softech Worldwide .

We are looking to add multiple Product Support Analyst (Tier 1) to support our Enterprise & Government Customers using VIDIZMO products and services on SaaS, Customer's Azure & AWS Cloud, or On-Premise Models.

We provide Video Content Management systems to Fortune 5000 companies and Governments worldwide. Recognized in Gartner's Magic Quadrant and IDC MarketScape for Digital Evidence Management, we are among the top 7 companies globally. Our systems enable live and on-demand video streaming, multimedia content sharing, and video/audio analysis using Machine Learning.

• Resolve technical deployment and implementation issues by communicating directly with customers via phone, ticketing system, and remote web meetings.
• Maintain high customer satisfaction through prompt responses and excellent communication.
• Ensure SLA compliance for customer-reported tickets by responding promptly and effectively.
• Assist software testing and product teams as needed.
• Develop and maintain expertise in VIDIZMO's product suite.
• Educate customers on VIDIZMO functions and features.
• Escalate bugs and issues to Tier 2, Tier 3, and Product Engineering teams.
• Stay informed about upcoming releases, including new features and bug fixes.

• Strong communication skills, both written and verbal.
• Understanding of Networking, OS, Databases, Browsers, HTML, Cloud/Web Applications.
• Hands-on experience installing OS, troubleshooting Internet/LAN/WAN, connectivity, browsers, etc.
• Ability to use illustration tools for network and system diagrams.
• 2+ years experience in System & Network Administration, Deployment & Implementation of high-availability web applications in complex IT environments.

• Knowledge of Video, Digital Media, Content Management Systems, Encoding, Streaming, CDNs is preferred.

• 2-3 years of professional experience.
• BSc or higher in Computer Science.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

Referrals increase your chances of interviewing at Translation Empire PK by 2x

Rawalpindi, Punjab, Pakistan 20 hours ago

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We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

Zameen.com is looking to hire a ‘Customer Support Executive’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center-
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service, Business Development, and Other
• Industries Consumer Services, Public Relations and Communications Services, and Telephone Call Centers

Referrals increase your chances of interviewing at Dubizzle Labs by 2x

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Errands Services is hiring bilingual customer support specialists to join our growing team in Islamabad. We’re hiring bilingual support specialists fluent in French and English to assist customers for leading restaurants. Think of when you call a well-known chain like Burger King, the person on the other end is us. That means we must deliver fast, accurate, and empathetic service every time.



What You’ll Do


Handle inbound calls and inquiries in French & English for restaurant customers
Assist with orders, menu questions, complaints, and general support with accuracy
Ensure top-quality service by listening carefully and resolving issues efficiently
Follow client-specific protocols and maintain service excellence
Work in rotational shifts to support international restaurant operations




What We’re Looking For


Fluent in French (must) and proficient in English
Prior experience in restaurant or food-service customer support is a strong plus
Excellent verbal communication, active listening, and problem-solving skills
Ability to remain calm and professional under pressure
Comfortable working in rotational night shifts (onsite in Islamabad)

About Us

At Snoonu, we believe that through technology, anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through innovative technology. We are leaders in our field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! Our culture values everyone's contributions; we coach, listen, and act. Our environment is dynamic and prepared to hit the ground running at any time.

Our Mission

Our mission is to transform how we live by connecting people with technology that offers endless possibilities, surpasses norms, uplifts communities, creates opportunities, and we do it proudly. We invite talents, entrepreneurs, and creative minds to join us on this journey to become Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed: Focus on the customer and all else will follow.
• Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
• Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
• Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
• Work Smart and Deliver Results: Do more by doing less, better, and faster.
• It's all about people: Be a team player; together, we are stronger.

Responsibilities

• Manage a high volume of incoming calls and chats.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust through open communication.
• Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
• Provide accurate and complete information using appropriate methods/tools.
• Meet personal and team targets for call/chat handling.
• Follow communication procedures, guidelines, and policies.
• Prioritize escalations to ensure high efficiency and resolution.

Preferred Skills and Qualifications

• Strong phone contact handling skills and active listening.
• Good leadership skills and ability to guide junior team members.

Requirements

• Minimum academic qualification: Intermediate/OA Levels.
• At least 1 year of experience in customer service (Call Centre).
• Familiarity with industry practices and standards.
• Proficiency in English or Arabic (written, oral, presentation).
• Efficient use of computer software, including MS Office.
• Ability to work in rotational shifts.