65 Telecom Engineer jobs in Pakistan

We are looking for a confident Telecom Engineer for the execution and implementation of telecom projects.

The required engineer has to travel in the central and northern regions of Pakistan to install indoor and outdoor telecom network setups.

Young, energetic professionals should apply with full confidence.

Minimum one year work experience on Access Network, Core Network, Optix Network, or Datacom Network.

Hands-on experience of testing and commissioning of outdoor and indoor sites of different telecom operators.

Manage the required documentation.

Considerable computer and test equipment knowledge.

To understand all the project aspects and guide/lead all the related teams efficiently.

Excellent command over verbal and written English language.

Presentable personality, highly motivated, team player, well-groomed, and energetic.

Well-versed/proficient in Microsoft Office.

Should possess good administrative and analytical skills.

Information Technology and Services - Lahore, Pakistan.

This is a full-time on-site role for a Telecommunications Engineer at InnoServe in Sindh, Pakistan. The Telecommunications Engineer will be responsible for troubleshooting, telecommunications systems, network design, Voice over IP (VoIP), and providing technical support.

Qualifications

1. Troubleshooting and Technical Support skills
2. Telecommunications Systems and Network Design skills
3. Voice over IP (VoIP) knowledge
4. Ability to work independently and collaboratively
5. Excellent problem-solving and analytical skills
6. Strong communication and interpersonal abilities
7. Bachelor's or Master's degree in Telecommunications Engineering or related field
8. Certifications in relevant technologies are a plus

Proficiency in telecommunication systems, troubleshooting, communication, problem solving, telecommunications engineering, network design, analytical skills, and Voice over IP (VoIP).

As a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer’s responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.

1. Acting as the point of contact for daily Genesys cloud issues and concerns.
2. Supporting Genesys Operations as Tier-2 and Tier-3.
3. Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
4. Coordinating multiple tasks or problems with other teams globally.
5. Performing telephony, contact center, and other solution administration as per standard procedures.
6. Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
7. Tracking daily tasks, change requests, and project work for productivity.
8. Performing daily, weekly, and monthly Genesys system performance checks.
9. Preparing and maintaining accurate system and client documentation.
10. Supporting multiple platforms and expanding knowledge as per job requirements.
11. Fulfilling relevant project roles as per assignments.
12. Meeting assigned project milestones and deadlines.
13. Providing daily/weekly status reports for ongoing projects.

Bachelor’s degree in IT, CS, or Telecoms. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.

ibex. is an elite CX outsourcer serving startups, scale-ups, and blue-chip companies worldwide. We develop customer engagement and insight solutions to protect client investments, reduce financial and operational risks, and enhance ROI. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and unified communication platforms for clients. Your main focus will be on Genesys Cloud CX Contact Center, along with other UC platforms.

1. Identify, examine, and resolve moderately complex problems with business communication systems.
2. Provide high-level technical consultation support to global customers.
3. Support complex configuration programming changes for internal and external clients.
4. Act as Project and Technical Lead on an as-needed basis, particularly on telecom and telephony projects.
5. Collaborate with stakeholders and partners to support end-user installations, configurations, and programming changes.
6. Deliver process training and knowledge transfer to new team members.
7. Provide technical knowledge transfer to external teams based on skills and requirements.
8. Create job aids and method of procedures (MOP) for internal teams and customers upon request.
9. Implement, demonstrate, and deliver solutions remotely or onsite.
10. Handle escalated technical issues and escalations from team members.
11. Meet all service level targets across ticketing queues, including service requests, change tickets, incidents, and projects.
12. Escalate issues within partner support channels to prevent downtimes when necessary.

Join to apply for the Senior Telecom Engineer role at ibex

ibex is an elite CX outsourcer for startups, scale-ups, and blue-chip companies. We develop powerful customer engagement & insight solutions to protect client investments, mitigate financial & operational risks, and accelerate ROI.

As a Senior Engineer, you will be responsible for designing, implementing, and maintaining our contact center and unified communication platform, primarily focusing on Genesys Cloud CX Contact Center and other UC platforms.

1. Identify, examine, and resolve moderately complex problems with business communication systems.
2. Provide high-level technical consultation support to global customers.
3. Support complex configuration programming changes for internal and external customers.
4. Act as Project Lead and Technical Lead on Telecom and Telephony projects as needed.
5. Collaborate with stakeholders and partners on end-user installations, configurations, and programming changes.
6. Deliver process training and knowledge transfer to new joiners and external teams.
7. Create job aids and method of procedures (MOP) for internal and customer use.
8. Implement, demonstrate, and deliver solutions remotely or onsite.
9. Handle escalations and technical issues escalated by team members.
10. Meet all service level targets across ticketing queues for service requests, change tickets, incidents, and projects.
11. Proactively escalate issues within partner support channels to prevent downtime.

1. 5-8+ years of experience with Genesys Cloud in the contact center industry.
2. Minimum 5-7 years experience with another telephony platform.
3. Experience with Genesys Cloud solutions including telephony, contact center, integrations, reporting, analytics, call routing, performance management, and digital channels.
4. Understanding of Genesys products across various use cases and industries.
5. Ability to create SIP trunks with multiple carriers and third-party ACDs.
6. Knowledge of ITIL service delivery, SLAs, contracts, and supporting global customers in a 24/7 environment.
7. Security expertise for contact center platforms in PCI and HIPAA environments.
8. Capacity planning skills and ability to design scalable solutions.
9. Knowledge of Genesys Cloud operation across multiple regions using Global Media Fabric.
10. Subject matter expert (SME) for software engineers and business users on Genesys integrations and implementations.
11. Proficiency with APIs, networking (TCP/IP, SIP, WAN), and telecom CDN knowledge.
12. Strong understanding of software architecture, data models, and integration with Active Directory, CRM, and ERP solutions.
13. Support experience in a 24/7 global environment.

1. Strong analytical and problem-solving skills.
2. Excellent case management and independent working capabilities.
3. Excellent spoken and written English skills.
4. Positive, flexible, and creative mindset.
5. Team-oriented with a supportive attitude.
6. Respectful communication and responsiveness to organizational changes.
7. Leadership skills to guide teams towards goals while maintaining quality and compliance.

• Bachelor’s degree in IT, CS, or Telecoms required.
• Master’s in CS or Telecoms is a plus.
• Certifications in Genesys Cloud or other telephony brands (e.g., Avaya, AWS Connect) are advantageous.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Outsourcing/Offshoring