112 Technical Support Roles jobs in Islamabad

Job Responsibilities

• Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
• New connections and upgrades
• SIM replacements
• Transfer of ownerships
• Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers
• Ensure all changes to clients' contract details are updated daily with accurate information
• Maintain the database with up-to-date and accurate information
• Complete all relevant documentation following company procedures
• Prepare a summary activity report every Monday afternoon

Job Specification

• Excellent customer service skills
• Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers
• Experience in telecom customer service and understanding of telecom terminologies
• Proficiency in IT and computer skills; experience with inbound and outbound calls
• Strong written communication skills; experience in international call centers or telecom industry
• Strong interpersonal, problem-solving, and communication skills

Location: Information Technology and Services - Islamabad, Pakistan

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Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction.

The Team – Customer Support

We are a small but growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.

The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. You will get a lot of exposure and insight into how the company functions on a day-to-day basis.

Key Responsibilities:

• The person hired for this role will be responsible for providing support to our client for our FinDox platform offerings.
• Respond to customer inquiries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints.
• The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement.
• Provide technical support to customers with regards to our products and services.
• Perform and respond to regular audits based on internal reporting for data maintenance.
• Maintain accurate and up-to-date customer information in our database.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• At least 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Experience in using customer relationship management (CRM) software is a plus.
• Experience working in a call center or BPO environment would be beneficial.
• Willingness to work US hours. (Could be EST or PST)

Holidays:

Octus has a comprehensive time-off policy globally and you will be following your local calendar for National Holidays.

Based on your preferences and the overall business needs of your role, you can also swap your national holidays with another day of your choosing.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

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Direct message the job poster from Translation Empire PK

HR Professional | Talent Acquisition | Recruiter | Head Hunter

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time
• Industries Translation and Localization

Referrals increase your chances of interviewing at Translation Empire PK by 2x

Sales and Customer Support Representative

Rawalpindi, Punjab, Pakistan 20 hours ago

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Overview Job Title:

Customer Support Specialist

Location:

Onsite (Night shift)

Employment Type:

Full-Time

Package:

100-110k

While working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.

Responsibilities

Responding to all the incoming emails

Should have knowledge of online calendars and scheduling (e.g. Google Calendar)

Technically sound; Maintain and update the customer information in Hubspot database

Proficient with CRM management

Have a thorough understanding of products, pricing and competition

Prepare customer spreadsheets and keep online records

Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators

Qualifications

Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you!

A strong command on English language

Fluent in verbal and written communication

Excellent time management skills

Technically sound

Knowledge of online calendars and scheduling (e.g. Google Calendar)

Proficient in Microsoft Office Suite (Particularly Excel), Google Suite and Hubspot (Preferred)

1+ years of experience in customer centric roles

Hours Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time

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Job Responsibilities

Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including: New connections and upgrades SIM replacements Transfer of ownerships Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers Ensure all changes to clients' contract details are updated daily with accurate information Maintain the database with up-to-date and accurate information Complete all relevant documentation following company procedures Prepare a summary activity report every Monday afternoon Job Specification

Excellent customer service skills Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers Experience in telecom customer service and understanding of telecom terminologies Proficiency in IT and computer skills; experience with inbound and outbound calls Strong written communication skills; experience in international call centers or telecom industry Strong interpersonal, problem-solving, and communication skills Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

Octus Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: Working at Octus Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction. The Team – Customer Support We are a small but growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy. The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. You will get a lot of exposure and insight into how the company functions on a day-to-day basis. Key Responsibilities: The person hired for this role will be responsible for providing support to our client for our

FinDox

platform offerings. Respond to customer inquiries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints. The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement. Provide technical support to customers with regards to our products and services. Perform and respond to regular audits based on internal reporting for data maintenance. Maintain accurate and up-to-date customer information in our database. Perform other related duties as assigned. Requirements: Bachelor's degree in Business, Finance, Marketing, or a related field. At least 2 years of experience in customer service or a related field. Excellent verbal and written communication skills in English. Strong problem-solving skills and ability to multitask in a fast-paced environment. Experience in using customer relationship management (CRM) software is a plus. Experience working in a call center or BPO environment would be beneficial. Willingness to work US hours. (Could be EST or PST) Holidays: Octus has a comprehensive time-off policy globally and you will be following your local calendar for National Holidays. Based on your preferences and the overall business needs of your role, you can also swap your national holidays with another day of your choosing. Equal Employment Opportunity Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

#J-18808-Ljbffr

Direct message the job poster from Translation Empire PK HR Professional | Talent Acquisition | Recruiter | Head Hunter

Job Title: Customer Support Specialist Company: Translation Empire Location:

DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi. ONSITE JOB Responsibilities: Handle inbound/outbound calls professionally Respond promptly to customer inquiries through various channels Identify customer needs & ensure satisfaction Maintain good knowledge of our services to assist customers effectively Follow up with customers to ensure their issues are resolved What We’re Looking for: 0-2 years of experience in a customer support or client dealing role Excellent English communication skills (both written and verbal) Manage/handle the incoming calls professionally Empathetic, patient, and solution-oriented mindset Strong organizational and multitasking abilities What We Offer: IPD & OPD (Medical) Opportunities for career growth and development A collaborative, supportive work culture Freshers with good English communication skills are encouraged Candidate must be a resident of Rawalpindi/ Islamabad Shift Timings (Onsite, Mon-Sat): (Aligned with UK time) For Females:

1 PM - 9 PM Apply at: Seniority level

Seniority level Entry level Employment type

Employment type Full-time Industries Translation and Localization Referrals increase your chances of interviewing at Translation Empire PK by 2x Sales and Customer Support Representative

Rawalpindi, Punjab, Pakistan 20 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.

Responsibilities

• Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
• Design, deploy, and optimize virtual environments based on business needs and capacity planning.
• Perform detailed performance tuning for both virtual and physical infrastructure.
• Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability.
• Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
• Troubleshoot and resolve issues related to high availability and disaster recovery configurations.
• Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment.
• Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs.
• Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
• Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary.

• Bachelor's degree in computer science or a related field.
• Minimum 2 - 4 years of experience in technical support or a related field.
• In-depth knowledge and hands-on experience with VMware vSphere, Hyper-V, and related virtual infrastructure technologies.
• Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
• Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations.
• Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools.
• Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues.
• Strong documentation skills for creating SOPs, technical documentation, and reports.
• Familiarity with change management processes and best practices.

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1 month ago Be among the first 25 applicants

Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.

Responsibilities

• Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
• Design, deploy, and optimize virtual environments based on business needs and capacity planning
• Perform detailed performance tuning for both virtual and physical infrastructure.
• Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability
• Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
• Troubleshoot and resolve issues related to high availability and disaster recovery configurations
• Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment
• Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs
• Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
• Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary
  
  

Requirements

• Bachelor's degree in computer science or a related field
• Minimum 2 - 4 years of experience in technical support or a related field
• In-depth knowledge and hands-on experience with VMware vSphere, Hyper-V, and related virtual infrastructure technologies.
• Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
• Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations
• Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools
• Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues
• Strong documentation skills for creating SOPs, technical documentation, and reports.
• Familiarity with change management processes and best practices

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Inbox Business Technologies by 2x

Client Systems Technical Support Administrator WASH Specialist( Strategic & Technical Support)Retainer Contract Remote Support Center (RSC) Quality Auditor EdTech Specialist / Supervisor – LMS Implementation & Support Specialist/Expert OSS/SD Operations & Support (Proactive Pipeline)

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