245 Technical Support Manager jobs in Pakistan

INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors. Job Description: We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for.

(NO REMOTE WORK) Job Specification

Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Minimum 1-2 years experience. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction. Strong technical knowledge and excellent communication skills. Resolving customer issues related to internet connectivity and services.

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Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Job Specification

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

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Provide first line systems support • Document all customer inquiries • Diagnose and attempt to resolve issues • Coordinate and clearly communicate issues to responsible parties • When necessary, consult with outside departments and vendors for resolutions • Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions • Use judgement in escalating unresolved issues to management • Maintain current working knowledge of systems supported Assist in server and network support projects, when applicable. • Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Job Specification

Four (4) years of directly relevant Information Technology Service Desk experience •Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

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JIRA IT Help Desk - ACP120+

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

Microsoft Certification (required)

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

Jira Service Management (required)

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

Manager Technical Support (Onsite, Lahore, PKR Salary)

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Manager Technical Support (Onsite, Lahore, PKR Salary)

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• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in SaaS B2B in a similar capacity.
• Proven experience managing Technical Support, NOC, and Contact Center Operations.
• Strong leadership, coaching, and team-building abilities.
• Excellent reporting, analytical, and problem-solving skills.
• Familiarity with ITIL frameworks is a plus.
• A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
• Ability to perform under pressure and multitask effectively.
• Willingness to manage on-call support or after-hours escalations when required.
  
  
  

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in SaaS B2B in a similar capacity.
• Proven experience managing Technical Support, NOC, and Contact Center Operations.
• Strong leadership, coaching, and team-building abilities.
• Excellent reporting, analytical, and problem-solving skills.
• Familiarity with ITIL frameworks is a plus.
• A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
• Ability to perform under pressure and multitask effectively.
• Willingness to manage on-call support or after-hours escalations when required.
  
  
  

Responsibilities:

• Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance.
• Act as the first point of escalation for complex or high-impact issues and ensure timely resolution.
• Proactively monitor systems and address incidents to maintain service uptime.
• Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals.
• Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation.
• Design training programs for Level 1 and Level 2 support engineers for smooth onboarding.
• Conduct quarterly performance appraisals and manage ongoing performance improvements.
• Foster a performance-oriented culture through positive competition and a collaborative learning environment.
• Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices.
• Conduct regular quality audits to ensure support interactions meet defined standards.
• Ensure shift start reports are validated daily, and necessary actions are taken proactively.
• Update internal knowledge bases and training materials.
• Deliver a professional, proactive, and friendly support experience that strengthens customer trust.
• Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use Contegris products effectively.
• Handle customer escalations efficiently and with empathy to maintain satisfaction.
• Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership.
• Work closely with Development, Customer Success, and Deployment teams to resolve complex queries and ensure smooth onboarding.
• Share actionable insights with cross-functional teams to continuously improve support and product experience.
• Monitor and analyze support KPIs, including resolution time, customer satisfaction, backlog, and escalations.
• Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis.
• Use data-driven insights to optimize processes and team performance.
• Understand and implement Contegriss Information Security Management System (ISMS) policies across all relevant functions.
  

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Business Consulting and Services

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Manager Technical Support (Onsite, Lahore, PKR Salary)

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Manager Technical Support (Onsite, Lahore, PKR Salary)

role at

HR POD Careers Manager Technical Support (Onsite, Lahore, PKR Salary)

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Manager Technical Support (Onsite, Lahore, PKR Salary)

role at

HR POD Careers Get AI-powered advice on this job and more exclusive features. Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 4-5 years of experience in SaaS B2B in a similar capacity. Proven experience managing Technical Support, NOC, and Contact Center Operations. Strong leadership, coaching, and team-building abilities. Excellent reporting, analytical, and problem-solving skills. Familiarity with ITIL frameworks is a plus. A customer-first mindset with a strong ability to manage escalations and deliver satisfaction. Ability to perform under pressure and multitask effectively. Willingness to manage on-call support or after-hours escalations when required.

Requirements:

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 4-5 years of experience in SaaS B2B in a similar capacity. Proven experience managing Technical Support, NOC, and Contact Center Operations. Strong leadership, coaching, and team-building abilities. Excellent reporting, analytical, and problem-solving skills. Familiarity with ITIL frameworks is a plus. A customer-first mindset with a strong ability to manage escalations and deliver satisfaction. Ability to perform under pressure and multitask effectively. Willingness to manage on-call support or after-hours escalations when required.

Responsibilities:

Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance. Act as the first point of escalation for complex or high-impact issues and ensure timely resolution. Proactively monitor systems and address incidents to maintain service uptime. Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals. Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation. Design training programs for Level 1 and Level 2 support engineers for smooth onboarding. Conduct quarterly performance appraisals and manage ongoing performance improvements. Foster a performance-oriented culture through positive competition and a collaborative learning environment. Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices. Conduct regular quality audits to ensure support interactions meet defined standards. Ensure shift start reports are validated daily, and necessary actions are taken proactively. Update internal knowledge bases and training materials. Deliver a professional, proactive, and friendly support experience that strengthens customer trust. Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use Contegris products effectively. Handle customer escalations efficiently and with empathy to maintain satisfaction. Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership. Work closely with Development, Customer Success, and Deployment teams to resolve complex queries and ensure smooth onboarding. Share actionable insights with cross-functional teams to continuously improve support and product experience. Monitor and analyze support KPIs, including resolution time, customer satisfaction, backlog, and escalations. Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis. Use data-driven insights to optimize processes and team performance. Understand and implement Contegriss Information Security Management System (ISMS) policies across all relevant functions.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at HR POD Careers by 2x Sign in to set job alerts for “Technical Support Manager” roles.

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IT Officer - Secondary Sales Help Desk
Tapal Tea (Pvt.) Limited, Pakistan

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Job Specification

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

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The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

Job Specification

• Proficient in English Reading and Writing

Information Technology and Services - Rawalpindi, Pakistan #J-18808-Ljbffr

Direct message the job poster from Translation Empire PK

HR Professional | Talent Acquisition | Recruiter | Head Hunter

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time
• Industries Translation and Localization

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Sales and Customer Support Representative

Rawalpindi, Punjab, Pakistan 20 hours ago

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