244 Technical Support Leader jobs in Pakistan

Bachelor's or MBA degree in Business Administration, Management, or a related field.

· Manage/handle a department of 50 to 60 people.

· Smart execution of department operations within given resources. Their leave and shift management.

· Enablement of resources for efficient executions as per their roles and responsibilities.

· Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

· Conducting progress and development meetings with staff.

· Strong follow up for on-going projects and its completion on time.

· Developing a performance driven team who can achieve their assign targets.

· Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

· Implementation of company policies & procedures.

· Time to time reviews of KPI’s, performance analysis and workable areas.

· Training need analysis and development of the staff for next level roles.

· Focus for operations improvement and business development.

· Process creation and improvement for the best interest of the business.

Qualification:

· Must be graduate with BBA/MBA preferred.

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

Minimum 5 to 8 years of experience required.

Managing different teams and department.

Customer support & services business operations, call center operations, business development, recruitment, and project management.

Onsite

Shift Time:

Need to cover UK Shift times (12pm – 9pm or 1pm – 10pm)

Translation and Localization - Rawalpindi, Pakistan

Dynamic Solutions Pakistan is seeking an energetic candidate to provide technical support and training for DSPAK Products such as DynamicERP, Dynamic Business Control System, Suchool Campus Management System, Hospital Management System, Financial Accounts Management System, and Real Estate Management Systems. You will gain an in-depth understanding of DSPAK Products to provide customer support to clients worldwide.

Qualifications:

• Degree in Computer Science.
• Excellent phone and email manners, with a personable approach.
• Good English and Urdu writing and speaking skills.
• Good typing speed.
• Enjoys and excels at problem solving.
• Proficient in all Microsoft Office products.

Requirements:

This position involves providing support for various software products. Daily tasks include, but are not limited to:

• Providing support via phone, WhatsApp, AnyDesk, and email to troubleshoot user issues.
• Recommending product enhancements to improve the products.
• Responsible for quality control and bug testing of new releases.

Location: Wah, Pakistan

We are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).

This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.

Responsibilities include:

1. Handling and resolving customer queries to their satisfaction level.
2. Providing word, excel, and secretarial support to clients.
3. Receiving, directing, and relaying telephone, email, fax, and text messages.
4. Keeping track of queries, incoming and outgoing calls.
5. Assisting the admin manager in administrative tasks.
6. Maintaining a comprehensive filing system and filing all correspondence.
7. Responding to public inquiries and handling support calls.
8. Maintaining and developing professional relations with existing and new customers.
9. Assisting staff as requested.

Excellent customer service and communication skills.
Strong data entry skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have perfect English communication skills.

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

We are looking for a Client support manager for our newly established Recruitment and overseas visa assistance department.

You will be providing and assisting customer for their inquires relating student visa and migration services of overseas countries.

Analyze and resolve service issues promptly.

Inform management about complex client issues and resolutions.

Maintain client focused working environment for team.

Work in compliance with company policies and procedures.

Identify and develop new business opportunities with client contacts.

Utilize effective problem solving and time management skills in client service operations.

Assist in risk assessment and mitigation activities.

Develop process improvements to enhance service efficiency and effectiveness.

Provide assistance to less experienced staffs when needed.

Attend educational trainings and workshops for professional growth.

Provide support in new product development and enhancement activities

Information Technology and Services - Karachi, Pakistan

Develop or update customer service policies and procedures.

Managing customer expectations.

Handling more complex inquiries and complaints.

Making sure accurate records are kept of communications with customers.

Analyzing key management information to see how well customers are being served.

Helping to recruit, train and conducting performance reviews of new staff.

2-4 years managerial experience in a highly dynamic environment.

High conversational level in communication (English).

Team building and result-oriented.

Bachelors, Masters (Computer Science) Technical Education Preferred

1. Responsible for smooth resolution of all Company related issues at CLIENT site.
2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
7. Submit status reports to management summarizing completed projects/tasks.
8. Responsible for total incident ownership, managing all high and critical incidents.
9. Manage and execute ad hoc reporting requirements.
10. Required to visit clients twice a year.

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan