144 Technical Specialist jobs in Pakistan

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do



Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale



What We’re Looking For



Bilingual: Fluent in speaking Spanish and English (US)
Skilled in written communication (both Spanish and English)
Natural instinct to empathize with users
Strong analytical skills
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Comfortable with rotational shifts

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and provide accurate resolutions as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

1. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
2. Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
3. Deliver a customer experience that meets performance objectives while maintaining the core values of our client.
4. Ensure swift responses to customers through phone calls.
5. Perform successful troubleshooting on customers’ products and provide accurate and efficient resolutions.
6. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
7. Stay up to date by researching similar product symptoms to provide accurate solutions.
8. Ensure compliance with all company policies, procedures, and practices.

Why Should You Join Us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• Two days off in a week
• Ergonomic furniture and infrastructure.
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

We are seeking a highly skilled and detail-oriented Tier 2 Support Representative to join our growing support team. This role is ideal for someone with experience handling escalated and technically complex customer issues, particularly those involving API workflows and backend processes. The ideal candidate will serve as a bridge between the frontline support team and engineering, ensuring timely and effective resolution of advanced support tickets.

• Handle escalated support tickets from Tier 1 related to complex product, system, or integration issues.
• Diagnose, troubleshoot, and resolve technical issues involving APIs, data integrations, and system workflows.
• Collaborate with Tier 3 (Engineering, Product, and DevOps teams) to address bugs, product limitations, or deep technical issues.
• Document solutions, create internal knowledge base articles, and contribute to improving support processes.
• Analyze recurring issues and propose process or product improvements.
• Assist in onboarding and training Tier 1 reps on common escalation patterns and technical workflows.
• Maintain clear communication with customers during the troubleshooting and resolution process.
• Participate in weekly reviews of escalated cases and contribute to continuous improvement of the support pipeline.

• 2–4 years of experience in a Tier 2 or Technical Support role, preferably in a SaaS or technology-driven environment.
• Proven experience managing customer escalations and resolving complex issues.
• Strong understanding of APIs (REST, JSON, webhooks) and experience with API testing tools (e.g., Postman).
• Familiarity with backend systems, system logs, and general troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating across cross-functional teams.

• Mid-Senior level

• Full-time

• Information Technology

• Outsourcing/Offshoring

We are seeking a Technical Documentation Specialist to create, maintain, and organize technical documentation for our software systems and applications. This role is crucial in ensuring seamless knowledge transfer, reducing onboarding time for new developers, and enhancing internal knowledge sharing.

Key Responsibilities:

1. Technical Proficiency

• Read and interpret code (preferably in relevant languages) to document software internals accurately.
• Collaborate with developers to extract and document essential technical details.

2. Document Structure & Standards

• Define standardized formats for documentation, including naming conventions, versioning, and update logs.
• Implement hierarchical structuring, tagging, and indexing for enhanced searchability and organization.
• Establish cross-referencing between architecture diagrams, API documentation, and code references for better navigation.
• Work closely with developers, product managers, and QA teams to ensure documentation remains current and relevant.
• Conduct periodic reviews and updates to align documentation with software development changes.

4. Integration with Development Workflow

• Automate documentation updates by integrating with version control platforms (GitHub, Bitbucket).
• Maintain detailed changelogs to track software updates and modifications.

Required Qualifications:

• Proven experience in technical writing within a software development environment.
• Proficiency in documentation tools such as Confluence, GitBook, Notion, or Read the Docs .
• Strong ability to translate complex technical concepts into clear and structured documentation.
• Experience with diagramming tools like Lucidchart or draw.io for creating architecture and data flow diagrams.

Preferred Qualifications:

• Familiarity with CI/CD pipelines for documentation updates.
• Experience integrating documentation with API documentation tools like Swagger or Postman .

We are looking for an experienced professional content writer who has the ability to think creatively and generate unique content, compose user guide manuals and software documentation, and handle customer/client-based queries. The content specialist shall be responsible for inscribing content on various subjects, along with giving general website layout and providing related content. The applicant needs to be able to have an effective research methodology and possess a creative and professional writing style. Candidates with an O/A Levels background shall be preferred.

1. The candidate needs to be internet savvy.
2. Excellent written and spoken skills in English.
3. Excellent communication skills.
4. Excellent grammatical base (proper usage of tense structure and punctuation).
5. Should be an expert in the usage of MS Office.
6. Excellent editing skills.
7. Software documentation knowledge.
8. Be able to meet weekly and monthly publication deadlines.

Tools: Communication Ethics, Processes: Analysis of business problems/needs

Information Technology and Services - Karachi, Pakistan

Join to apply for the TECHNICAL RECRUITMENT SPECIALIST role at GE Solucions .

GE Solucions is currently looking for a passionate Technical Recruitment Specialist. We’re seeking a specialist to help us source, identify, screen, and hire individuals for various roles in our company.

• Manage the overall hiring strategy of the organization to hire diverse and qualified candidates.
• Perform searches for qualified candidates using databases, networking, internet sources, cold calls, and referrals.
• Handle the full recruitment cycle, including sourcing, screening, interviewing, reference checks, and negotiation.
• Use creative sourcing techniques to find active and passive talent through websites and social media platforms.
• Build the candidate pipeline proactively by implementing strategies such as employer branding.
• Collaborate with hiring managers to plan staffing needs.
• Create job descriptions and interview questions aligned with each role’s requirements.

• At least 1 year of experience as a technical recruiter, preferably in the IT industry.
• Bachelor’s degree in HR or a relevant field.
• Willing to work in a fast-paced environment and meet deadlines.
• Excellent communication skills, both written and oral.
• Strong interpersonal skills with the ability to negotiate and close recruitment deals.

• Market competitive salary.
• Benefits including health insurance, leave encashment, annual leave, quarterly bonuses, and annual appraisal.
• Opportunities for learning and career growth.

• Office hours: 12 pm to 9 pm.
• Working days: Monday – Friday, with alternate Saturdays.
• Location: PECHS, Block 6, Karachi.

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Human Resources.
• Industry: Information Services.

This job posting is active and accepting applications.

Required urgently a Technical Coordinator with very sharp thinking, punctuality, serious attitude, and devotion towards work. The candidate should be responsible, adaptable to the environment, a motivator, and possess team spirit. Fluency in English, computer literacy, and good communication skills (written & verbal) are essential.

Calling professionals with a good command in any of the following areas:

1. Microsoft Office Specialist (Word, Excel, PowerPoint, and Outlook)
2. Adobe Photoshop
3. Adobe Illustrator

Information Technology and Services - Karachi, Pakistan