299 Technical Agent jobs in Pakistan

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

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Rawalpindi, Punjab, Pakistan 20 hours ago

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We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

Zameen.com is looking to hire a ‘Customer Support Executive’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center-
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service, Business Development, and Other
• Industries Consumer Services, Public Relations and Communications Services, and Telephone Call Centers

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Errands Services is hiring bilingual customer support specialists to join our growing team in Islamabad. We’re hiring bilingual support specialists fluent in French and English to assist customers for leading restaurants. Think of when you call a well-known chain like Burger King, the person on the other end is us. That means we must deliver fast, accurate, and empathetic service every time.



What You’ll Do


Handle inbound calls and inquiries in French & English for restaurant customers
Assist with orders, menu questions, complaints, and general support with accuracy
Ensure top-quality service by listening carefully and resolving issues efficiently
Follow client-specific protocols and maintain service excellence
Work in rotational shifts to support international restaurant operations




What We’re Looking For


Fluent in French (must) and proficient in English
Prior experience in restaurant or food-service customer support is a strong plus
Excellent verbal communication, active listening, and problem-solving skills
Ability to remain calm and professional under pressure
Comfortable working in rotational night shifts (onsite in Islamabad)

About Us

At Snoonu, we believe that through technology, anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through innovative technology. We are leaders in our field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! Our culture values everyone's contributions; we coach, listen, and act. Our environment is dynamic and prepared to hit the ground running at any time.

Our Mission

Our mission is to transform how we live by connecting people with technology that offers endless possibilities, surpasses norms, uplifts communities, creates opportunities, and we do it proudly. We invite talents, entrepreneurs, and creative minds to join us on this journey to become Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed: Focus on the customer and all else will follow.
• Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
• Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
• Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
• Work Smart and Deliver Results: Do more by doing less, better, and faster.
• It's all about people: Be a team player; together, we are stronger.

Responsibilities

• Manage a high volume of incoming calls and chats.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust through open communication.
• Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
• Provide accurate and complete information using appropriate methods/tools.
• Meet personal and team targets for call/chat handling.
• Follow communication procedures, guidelines, and policies.
• Prioritize escalations to ensure high efficiency and resolution.

Preferred Skills and Qualifications

• Strong phone contact handling skills and active listening.
• Good leadership skills and ability to guide junior team members.

Requirements

• Minimum academic qualification: Intermediate/OA Levels.
• At least 1 year of experience in customer service (Call Centre).
• Familiarity with industry practices and standards.
• Proficiency in English or Arabic (written, oral, presentation).
• Efficient use of computer software, including MS Office.
• Ability to work in rotational shifts.

Bachelor's or MBA degree in Business Administration, Management, or a related field.

· Manage/handle a department of 50 to 60 people.

· Smart execution of department operations within given resources. Their leave and shift management.

· Enablement of resources for efficient executions as per their roles and responsibilities.

· Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

· Conducting progress and development meetings with staff.

· Strong follow up for on-going projects and its completion on time.

· Developing a performance driven team who can achieve their assign targets.

· Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

· Implementation of company policies & procedures.

· Time to time reviews of KPI’s, performance analysis and workable areas.

· Training need analysis and development of the staff for next level roles.

· Focus for operations improvement and business development.

· Process creation and improvement for the best interest of the business.

Qualification:

· Must be graduate with BBA/MBA preferred.

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

Minimum 5 to 8 years of experience required.

Managing different teams and department.

Customer support & services business operations, call center operations, business development, recruitment, and project management.

Onsite

Shift Time:

Need to cover UK Shift times (12pm – 9pm or 1pm – 10pm)

Translation and Localization - Rawalpindi, Pakistan

Direct message the job poster from 1st Step Shoes & Bags

Company Description

1st Step is dedicated to transforming shopping into a seamless and high-quality experience. We prioritise convenience and superior product standards, ensuring that our customers enjoy an exceptional shopping journey. Our commitment to excellence sets us apart in the retail industry.

Role Description

This is a full-time on-site role for a Customer Support Representative at our Karachi location. The Customer Support Representative will handle daily customer inquiries, assist with troubleshooting issues, and ensure customer satisfaction. The role involves communicating effectively with customers to resolve their issues and providing exceptional customer service.

Qualifications

• Customer Support and Customer Service skills
• Proficiency in ensuring Customer Satisfaction
• Ability to effectively troubleshoot issues
• Excellent problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a similar role is an advantage
• High school diploma or equivalent

Share your resume on WhatsApp at +92 .

• Seniority level Entry level

• Employment type Full-time
• Industries Retail

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Get notified about new Customer Support Representative jobs in Karāchi, Sindh, Pakistan .

Karachi Division, Sindh, Pakistan 17 hours ago

Karachi Division, Sindh, Pakistan 1 day ago

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Position: Customer Support Specialist

Location: Karachi (Office-based)

Shift: 1 PM – 11 PM (Pakistan Time)

Type: Full-Time

Salary: Market Competitive + Performance Bonuses

Are you confident, fluent in English, and looking to build an international sales and client communication career?

At Eza-Tech, we seek proactive individuals to join our outbound engagement team. You’ll be working on international projects with a clear growth path and full training provided.

Key Responsibilities:

• Reach out to international businesses and contractors

• Generate leads and schedule discovery calls

• Manage onboarding conversations and build relationships

• Use CRM and outreach tools for follow-ups and reporting



What We’re Looking For:

• Excellent spoken and written English

• Confident handling phone/video calls

• Experience in sales or customer service (preferred but not essential)

• Must be based in Karachi and available to work in an office-based environment

We are a growing SaaS company providing a comprehensive commerce platform tailored for the retail industry. Our platform includes an online store builder, business website management, a Point of Sale (POS) system, and a customer-facing mobile app. We're looking for a dynamic and resourceful Customer Support Executive to support our users and help define and execute a scalable support process.

Key Responsibilities:

• Developed and maintained a structured FAQ section and support knowledge base aligned with product updates and user feedback.
• Designed and implemented a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.
• Responded to customer queries across multiple channels (email, live chat, phone/VOIP, support ticketing system).
• Provided technical assistance for core platform modules: online store, website builder, POS system, and customer app.
• Delivered onboarding support and guided users through platform features and best practices.
• Maintained professionalism, empathy, and solution-oriented communication in all customer interactions.
• Categorized and triaged support requests to ensure timely resolution based on urgency and complexity.
• Collaborated with technical teams to resolve escalated issues and report bugs or feature requests.
• Ensured high availability and quality standards for call-based support.
• Analysed support trends to recommend documentation improvements and enhance customer satisfaction.
• Guided customers in setting up and customizing their business websites, including DNS and design-related queries.

Requirements:

• 2+ years of experience in customer support, preferably in a SaaS or tech environment.
• Familiarity with the retail industry or commerce platforms is a strong plus.
• Experience with VOIP systems such as RingCentral, Aircall, or similar.
• Strong written and verbal communication skills in English.
• Knowledge of ticketing tools (e.g., Zendesk, Freshdesk, or similar).
• Comfortable working in a fast-paced, remote-first environment.
• Ability to document support processes and contribute to knowledge base content.

Required Skills:

• Understanding of web hosting, domain management, and basic website setup.
• Basic knowledge of POS systems and retail workflows.
• Familiarity with CRM or support automation tools.
• Ability to work flexible hours to accommodate U.S.-based clients.

Qualifications: BSCS

Experience: 2+ years in customer support, preferably in a SaaS or tech environment.

No of vacancies: 1

Salary: Market competitive + Bonus and other benefits

Location: Johar Town, Lahore