70 Systems Support jobs in Pakistan

**Overview**
GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be an onsite position.
**Responsibilities**
Provide systems administration support. The contractor shall:
1. Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
2. Work with AFCENT NOSC to integrate the deployed location's local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
3. Engineer, install and maintain network equipment to support new and emerging requirements
4. Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
5. Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
6. Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.
Provide client systems technical support. The contractor shall:
1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
2. Install, configure and operate client/server devices
3. Provide OM&S of hardware and software
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
5. Assist and provide continuity to the communications squadron's automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
6. When requested, assist the unit EC with computer hardware and software inventories.
**Qualifications**
High School with 6 - 9 years (or commensurate experience)
Clearance Required: Secret
Required Skills and Experience:
+ IAT-II Certification
+ A+ MCSA-Windows 10 or newer
One or more of the following:
+ Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate
One or more of the following:
+ Microsoft Certified Systems Engineer (MCSE)- Core Infrastructure or Data Management and Analytics
6 years' experience in:
+ design, maintenance, and operation of small to medium networks administrating corporate or business' user accounts managing mail servers, printer servers, web servers, and/or firewalls; reviewing and recommending software applications as well as identifying hardware salient characteristics and any add on devices; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
+ Experience in analyzing and troubleshooting military networks, to include:
+ Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers
1-2 years' practical experience in:
+ installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation
#CTSS #TMK #SSG
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $71,150.00 - USD $101,225.00 /Yr.
Submit a referral to this job ( _PK-Islamabad_
**ID** _2024-3894_
**Category** _Information Technology_
**Position Type** _Full-Time_

Overview

GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be onsite. Responsibilities

Provide systems administration support. The contractor shall: Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC) Work with AFCENT NOSC to integrate the deployed location’s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC Engineer, install and maintain network equipment to support new and emerging requirements Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander. Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices Install, configure and operate client/server devices Provide OM&S of hardware and software Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer When requested, assist the unit EC with computer hardware and software inventories. Qualifications

High School with 6 - 9 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate; AND, 6 years’ experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment Experience in analyzing and troubleshooting military networks to include: Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange and other mail applications (local and remote); Microsoft Active Directory or Network server backup; DHCP, DNS, WINS, and domain controllers 1-2 years’ practical experience in: installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted salary range is USD $71,150.00 - USD $92,267.00 /Yr.

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INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.

Job Description:

We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)

Job Specification

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
2. Minimum 1-2 years experience.
3. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
4. Strong technical knowledge and excellent communication skills.
5. Resolving customer issues related to internet connectivity and services.

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INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors. Job Description: We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for.

(NO REMOTE WORK) Job Specification

Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Minimum 1-2 years experience. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction. Strong technical knowledge and excellent communication skills. Resolving customer issues related to internet connectivity and services.

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Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Job Specification

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

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Provide first line systems support • Document all customer inquiries • Diagnose and attempt to resolve issues • Coordinate and clearly communicate issues to responsible parties • When necessary, consult with outside departments and vendors for resolutions • Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions • Use judgement in escalating unresolved issues to management • Maintain current working knowledge of systems supported Assist in server and network support projects, when applicable. • Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Job Specification

Four (4) years of directly relevant Information Technology Service Desk experience •Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

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JIRA IT Help Desk - ACP120+

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

Microsoft Certification (required)

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

Jira Service Management (required)

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

IT Officer - Secondary Sales Help Desk
Tapal Tea (Pvt.) Limited, Pakistan

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Job Specification

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

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Who We Are:

ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.

Who You Are:

You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.

About the Role:

This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.

Requirements:

• A minimum of 4 years of hands-on experience in a relevant position
• A Bachelor’s degree in Computer Science or a related field
• Proficient in providing support for MacBook systems
• Strong knowledge of Windows 7 and more recent versions
• Experience with mobile device support
• Solid background in desktop support and customer service
• Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360
• Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin
• Confidence in troubleshooting a wide variety of IT issues
• Proficiency with Windows Server 2008 and newer
• Experience with hosted services including Gmail and Office 365
• Knowledge of security software such as Symantec and ESET Antivirus
• Experience with printing services and management
• Familiarity with Group Policy Objects (GPOs)
• Experience with VERITAS Backup Executive for data backup
• Knowledge of hosted VoIP service providers like Ring Central or Vonage
• Ability to produce clear, concise, and well-organized documentation

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