230 Support Staff jobs in Lahore

Job Title: Customer Service Representative (Office-Based)

Location: PIA Road, Johar Town, Lahore, Pakistan

Job Type: Full-Time (Office-Based)

Work Schedule: 6 days a week

Salary: Up to PKR 65,000 (Based on spoken English proficiency)

Key Responsibilities:

• Undergo training in property management and property sourcing.
• Ensure high-quality customer service through clear and fluent communication.
• Provide customer support for Airbnb businesses (no sales involved)

Requirements:

Exceptional spoken English with confidence in handling calls.

Graduate degree required (Students will not be considered).

Previous experience in an international campaign (call support preferred).

Must be willing to work long-term (job hoppers should not apply).

Immediate availability to join.

Must be from Lahore, Pakistan and able to commute to the office daily.

This is NOT a remote position – please apply only if you can work from our office in Johar Town, Lahore.

Why Join Us?

Competitive salary up to PKR 65,000

Training in property management & sourcing

Opportunity to grow & excel in a dynamic environment

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication,

Tajir is a new way for stores to buy inventory. Through the Tajir app, stores can order whenever they want, receive on-demand delivery, and choose from the largest selection of products available. Combined with transparent and competitive prices, Tajir takes a process that took a dozen hours every week and reduces it to a few minutes.

For brands, Tajir ensures that products are always reliably stocked at stores. Brands enjoy higher margin sales with zero additional investment.

Since our launch, we became the first company for Pakistan funded by Y Combinator, raised seed capital and further financing from Kleiner Perkins, and — most importantly — have served over 100,000 stores.

Today, Tajir helps stores save money and boost sales. Our vision is to provide every store in Pakistan the essential services it needs to grow.

• 0-2 years of experience in Customer Service or a related field (fresh graduates are welcome to apply!)

• Minimum 12 years of education.

• Strong Urdu communication skills.

• Respond to customer calls and text chats.

• Diagnose and tackle customer-facing issues.

• Analyze recurring problems and propose solutions.

• Coordinate with other departments to resolve customer complaints.

Bells Entertainment, a leading media and entertainment company based in Lahore, Pakistan, is seeking a dedicated Customer Support Executive with 1 year of experience. Join our dynamic team to provide exceptional support to our clients and enhance their experience in the entertainment industry.

Responsibilities :
- Address customer inquiries and resolve issues promptly via phone, email, and chat.
- Maintain a thorough understanding of our services and products.
- Collaborate with internal teams to improve customer satisfaction.
- Document customer interactions accurately in our database.
- Provide feedback and suggestions for service improvements.

• 0-2 years of experience in Customer Service or a related field (fresh graduates are welcome to apply!)
• Minimum 12 years of education.
• Strong Urdu communication skills.
• Residing in Lahore
  
  

• Respond to customer calls and text chats.
• Diagnose and tackle customer-facing issues.
• Analyze recurring problems and propose solutions.
• Coordinate with other departments to resolve customer complaints.

• Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
• Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
• Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
• Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
• Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
• Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
• Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
• Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
• Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
  
  

• Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
• Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
• Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
• Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
• Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
• Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
• Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
• Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
• Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
• Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
  
  

• Education: Bachelor’s degree in Computer Science or related field.
• Experience: 5+ years of experience in a technical support or customer service environment.
• Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
• Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
  
  

• Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
• Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
• Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
• Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
  
  

• Shift Hours:
• Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

BillSmart is a leading negotiation service specializing in lowering phone and cable bills for individuals and families. With over $1 million saved for our clients, we're passionate about helping people reduce their monthly expenses. Join us in transforming how clients manage their bills!

Responsibilities :
- Provide exceptional customer support during night shifts by responding to inquiries and resolving issues.
- Assist customers with the bill negotiation process and clarify service-related queries.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with team members to enhance service quality and efficiency.
- Stay updated on company services and industry trends to offer informed support.

Institute of Performance Management, Pakistan

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information and assistance to resolve customer issues and concerns.
Maintain a high level of customer satisfaction by delivering exceptional service at all times.
Collaborate with internal teams to address customer needs and escalate issues as necessary.

Fluent in English (both written and verbal).
Strong communication skills and customer service orientation.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
Previous experience in customer service or a related field is preferred.
Excellent problem-solving skills and attention to detail.

Agents must have experience in the International BPO field for at least 6 months.

Spoken English is a must.

Punctuality and hard work are essential.

Annual tours and performance-based bonuses are provided.

1. Full-time
2. Contract

Salary: Rs50,000.00 - Rs80,000.00 per month

Location: Information Technology and Services - Lahore, Pakistan