438 Support Roles jobs in Pakistan

We are a growing SaaS company providing a comprehensive commerce platform tailored for the retail industry. Our platform includes an online store builder, business website management, a Point of Sale (POS) system, and a customer-facing mobile app. We're looking for a dynamic and resourceful Customer Support Executive to support our users and help define and execute a scalable support process.

Key Responsibilities:

• Developed and maintained a structured FAQ section and support knowledge base aligned with product updates and user feedback.
• Designed and implemented a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.
• Responded to customer queries across multiple channels (email, live chat, phone/VOIP, support ticketing system).
• Provided technical assistance for core platform modules: online store, website builder, POS system, and customer app.
• Delivered onboarding support and guided users through platform features and best practices.
• Maintained professionalism, empathy, and solution-oriented communication in all customer interactions.
• Categorized and triaged support requests to ensure timely resolution based on urgency and complexity.
• Collaborated with technical teams to resolve escalated issues and report bugs or feature requests.
• Ensured high availability and quality standards for call-based support.
• Analysed support trends to recommend documentation improvements and enhance customer satisfaction.
• Guided customers in setting up and customizing their business websites, including DNS and design-related queries.

Requirements:

• 2+ years of experience in customer support, preferably in a SaaS or tech environment.
• Familiarity with the retail industry or commerce platforms is a strong plus.
• Experience with VOIP systems such as RingCentral, Aircall, or similar.
• Strong written and verbal communication skills in English.
• Knowledge of ticketing tools (e.g., Zendesk, Freshdesk, or similar).
• Comfortable working in a fast-paced, remote-first environment.
• Ability to document support processes and contribute to knowledge base content.

Required Skills:

• Understanding of web hosting, domain management, and basic website setup.
• Basic knowledge of POS systems and retail workflows.
• Familiarity with CRM or support automation tools.
• Ability to work flexible hours to accommodate U.S.-based clients.

Qualifications: BSCS

Experience: 2+ years in customer support, preferably in a SaaS or tech environment.

No of vacancies: 1

Salary: Market competitive + Bonus and other benefits

Location: Johar Town, Lahore

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We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will have excellent English communication skills and a passion for delivering top-notch customer service.

Overview

We are seeking a customer-focused professional to provide high-quality support to our customers.

Job Details

• Job Title: Customer Support Specialist
• Experience: Minimum 1 year in a similar role
• Job Type: On-Site
• Location: Bahria Town Phase 7, Islamabad
• Compensation: Starting from PKR 80,000 per month (higher for experienced candidates)

Requirements

• Excellent verbal and written English communication skills.
• Prior experience (minimum 1 year) in customer support or a similar role.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Ability to work night shifts and perform well under pressure.
• A team player with a positive and professional attitude.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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**About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!**The Division:** Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs. Division Link: Position:**We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.Primary Responsibilities:* Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.* Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.* Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.* Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.* Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.* Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.* Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.* Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.* Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.**Skills & Qualifications:*** Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.* Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.* Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)* Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)* Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.* Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.* Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.* Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.* Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.* Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.**Educational & Technical Requirements:*** Education: Bachelor’s degree in Computer Science or related field.* Experience: 5+ years of experience in a technical support or customer service environment.* Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.* Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.**What You’ll Bring:*** Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.* Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.* Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.* Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.**Workshift (Job Timings):*** Shift Hours: + Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time) + Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)* Weekend Availability: Must be willing to work on weekends when required.* After Hours Support: Willingness to provide support outside standard business hours as needed.**Exciting Benefits we offer:*** Market-leading Salary* Medical Coverage – Self & Dependents* Parents Medical Coverage* Provident Fund* Employee Performance-based bonuses* Home Internet Subsidy* Conveyance Allowance* Profit Sharing Plan (Tenured Employees Only)* Life Benefit* Child Care Facility* Company Provided Lunch/Dinner* Professional Development Budget* Recreational area for in-house games* Sporadic On-shore training opportunities* Friendly work environment* Leave Encashment***Disclaimer:*** *At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect
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Overview

Job Title: Customer Support Specialist

Location: Onsite (Night shift)

Employment Type: Full-Time

Package: 100-110k

While working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.

Responsibilities

• Responding to all the incoming emails
• Should have knowledge of online calendars and scheduling (e.g. Google Calendar)
• Technically sound; Maintain and update the customer information in Hubspot database
• Proficient with CRM management
• Have a thorough understanding of products, pricing and competition
• Prepare customer spreadsheets and keep online records
• Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators

Qualifications

• Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you!
• A strong command on English language
• Fluent in verbal and written communication
• Excellent time management skills
• Technically sound
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Proficient in Microsoft Office Suite (Particularly Excel), Google Suite and Hubspot (Preferred)
• 1+ years of experience in customer centric roles

Hours

Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time

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Customer Support Specialist
Beta Business Direct, Pakistan

A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.

Responsibilities:

1. Influence customers and generate leads.
2. Provide helpful information to customers.
3. Answer customers' questions on calls and respond to complaints.
4. Respond to customers' queries in a timely and accurate manner.
5. Identify customers' needs and help them use specific features.

Requirements:

1. Experience as a Customer Support Specialist or similar CS role.
2. Familiarity with our industry is a plus.
3. Excellent communication and problem-solving skills.
4. Motivated to work creatively in a friendly ambiance.
5. Patience and ability to remain calm in stressful situations.
6. Multitasking abilities.
7. Energetic and hard-working.

Job Specification

Call center

Customer Support

Cold Calling

Problem Solving

Salary: Market Competitive Salary Package 30k - 50K

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Customer Support Specialist
Ever Green Traveling, Pakistan

Join us as a CUSTOMER SUPPORT EXECUTIVE

Job Description:
Manage Inbound Calls (No Sales - No Target).
Respond Promptly to customer inquiries.
Handle and resolve customer complaints.

Skills & Requirements:
* Fluent in written & spoken English is a must.
* Computer Skills.
* Bachelor / Intermediate.

A chance to earn a handsome salary, bonus, commission, and other benefits.

Location: Gulshan-e-Iqbal, Karachi

Drop your updated resumes now.

Job Specification

Skills & Requirements:
* Fluent in written & spoken English is a must.
* Computer Skills.
* Bachelor / Intermediate.

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JD Customer Support Specialist (CSP):

Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company’s concepts, products, practices, and procedures. Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player, and be motivated to achieve a rewarding career within the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

Responsibilities:

1. Accurately enter customer sales orders, quotes, and returns
2. Address basic technical support questions
3. Receive inbound calls and respond to calls as appropriate
4. Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
5. Create and maintain customer accounts in the database
6. Perform administrative duties, reports, and special projects associated with Customer Support

Job Specification

Requirements:

1. Associate’s Degree or 2 years work experience in Customer Support
2. Impeccable Attention to Detail with Strong Organizational Skills
3. Exceptional Communication Skills and Professional Presence
4. Innovative Problem Solver, Results minded and Solution focused
5. Effective Team Player with the ability to Work Independently
6. Strong keyboarding skills
7. Proficient in MS Office

Information Technology and Services - Karachi, Pakistan

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Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 55,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness.
• Communicate timely back to customers, track and resolve any issues regarding the service.
• Contribute to customer development role.
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification:

• O Levels/Matric or above.
• Age limit: 18-45.
• Excellent command over English, with good American or Neutral accent.
• Proficiency with MS Office particularly MS Excel.
• Flexibility & Adaptability.
• Customer-centric attitude.
• Emotional Intelligence and Critical Thinking.
• Self-motivated, assertive and responsive.

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Job Responsibilities

• Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
• New connections and upgrades
• SIM replacements
• Transfer of ownerships
• Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers
• Ensure all changes to clients' contract details are updated daily with accurate information
• Maintain the database with up-to-date and accurate information
• Complete all relevant documentation following company procedures
• Prepare a summary activity report every Monday afternoon

Job Specification

• Excellent customer service skills
• Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers
• Experience in telecom customer service and understanding of telecom terminologies
• Proficiency in IT and computer skills; experience with inbound and outbound calls
• Strong written communication skills; experience in international call centers or telecom industry
• Strong interpersonal, problem-solving, and communication skills

Location: Information Technology and Services - Islamabad, Pakistan

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