311 Support Consultant jobs in Pakistan

We are currently looking for a robust, dynamic and passionate IT professional to act as a Senior Support Consultant / Technical Lead with exposure in Linux and/or Unix. You will be reporting directly to the Director Consulting & Manager Managed Services.

Key Responsibilities:

1. Managing Unix and Oracle related accounts and act as L3 support for critical System Admin related calls.
2. Production support of UNIX or Linux servers for the front and back office.
3. Perform daily UNIX/Linux system administration tasks within the UNIX/Linux infrastructure, including monitoring and diagnosing backup issues.
4. Support and consultancy for the Development and UAT UNIX Environments, Backup and Storage Products and Disaster Recovery.
5. Automation of processes utilizing your scripting (Shell or Perl) skills.
6. Develop and implement methods to proactively manage the environment.
7. Ongoing BAU and Project work.

Technical Skills Required: (not all mandatory)

1. HP-UX, Solaris, AIX, Linux/Redhat installation & administration.
2. Working with Volume Groups.
3. Comprehensive study & implementation of System backups for all flavours of Unix.
4. Performance Analysis experience.
5. Working exposure with Cluster software on Unix Flavours.
6. NFS/NTP/DNS/DHCP/ Network configuration on different Unix Flavours.
7. Comprehensive understanding of networks, DNS, web services, tomcat & Java preferred.
8. Network protocols (TCP/IP).
9. Shell scripting (ksh, perl).
10. Experience in monitoring systems remotely.

Skills: In combination, you are required to have:

1. Exceptional troubleshooting abilities.
2. Worked with servers communicating through firewalls and have a full understanding of firewalls down to port/protocol level.
3. A good understanding of the demands of supporting servers in mission-critical environments such as those in the Banking/ Financial sector.
4. Experience in providing and supporting Service Continuity (DR).
5. Ability to handle rapidly changing and competing priorities and able to work after hours.
6. Good communication skills.
7. Tertiary Education (University degree/Advance Diploma).
8. Ability to work in a team environment & learn new technologies.
9. Experience in looking after 24/7 environments.
10. Be able & available to work on Production issues after hours or on weekends.
11. Experience in working under a production support & pressured environment.
12. Troubleshooting, problem solving and able to drive issues to resolution.
13. Experience in performing health checks of database systems.
14. Experience with virtualization software technologies.

must have Degree in Computer Science, Computer/Software engineering or related discipline

We are seeking individuals (Beginner to Intermediate) to fulfill the role of API Management Support Engineer who can provide 24/7 support of API Management solutions. The ideal candidate should be able to demonstrate a history of working with both technical and non-technical stakeholders to define or understand requirements, deliver projects and ultimately support technical solutions

Description : Your main responsibilities will be to assist clients with digital transformation through API Management and API Security, which includes

• Propose solutions to clients, based on best practices.
• Support & develop API security policies and configure API Management Solution
• Deploy, configure, tune and monitor API Gateways
• Produce customer-facing technical documentation.
• Provide technical support in troubleshooting customer issues.
• Develop and maintain training and workshop material.
• Collect and articulate customer feature requests to Development organization.

Candidate should be focused, motivated and customer centric. An ideal background will include:

• Knowledge of Web APIs, REST, XML, JSON, SOA/Web services, Internet/network security standards (WS Security, OAUTH, OpenID Connect, JWT, etc.)
• Proficient with PKI, SSL and SSH security implementations
• Proficient with Linux OS
• Experience in architecting and implementing integration solutions around key technologies.
• Experience with: MySQL, Identity and access management systems (LDAP, CA Site minder, Oracle Access Manager); reliable messaging systems (JMS, WebSphere MQ, Tibco EMS); network infrastructure devices (switches, routers, load balancers); Single Sign On and delegated access technologies (SAML, Kerberos, OAuth and OpenID Connect), Apache Web Server
• Previous experience programming with OS-level scripting (bash), XML transformations (XPATH and XSLT) and JAVA language.
• Experience with virtualized environments (VMware Server, VMware ESX/vSphere) and Cloud-based images (Amazon AMI).

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

Zicon Talent’s Client, a leading IT company in Pakistan with International Footprint is looking to onboard an experienced Oracle EBS Support Consultant.

Experience with Oracle EBS R12 modules

Functional/technical troubleshooting skills

Familiarity with support SLAs and issue resolution

Full Name *

Email *

Phone *

Current Salary *

Expected Salary *

Notice Period *

Reason for leaving job *

Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by Zicon Talent. *