142 Support Analyst jobs in Pakistan

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Apply locations PER - Karachi, PK time type Full time posted on Posted Yesterday job requisition id R43904

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

The Division
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.

Key Responsibilities:

• Client Communication & Support : Serve as the primary point of contact for clients, ensuring a focus on customer satisfaction, building strong relationships, and delivering timely support.
• Issue Resolution : Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
• Service Level Compliance : Meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members.
• Collaboration & Team Participation : Actively participate in team meetings and contribute to collaborative discussions.
• Product Training & Knowledge Development : Participate in CHS product training sessions and ensure continuous personal and professional development.
• Problem-Solving & Service Enhancement : Offer valuable recommendations to improve customer support processes, address ongoing issues, and enhance overall service quality.
• Documentation : Develop and maintain a comprehensive set of FAQs and troubleshooting documentation for internal use and client support.

Required Skills & Qualifications:

• Educational Background : University degree or relevant qualification
• Experience :
  • 5+ years of Experience in software support is highly desirable, especially in working with international clients.
  • Familiarity with the residential/commercial construction industry, property management, real estate management practices.
• Technical Proficiency : Proficient in MS Windows applications; experience with ERP systems is a plus. Basic Understanding of Accounting would be considered an Asset.
• Communication Skills : Exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively.
• Customer-Centric : Strong desire to help customers and resolve their issues in a timely and efficient manner.
• Analytical Thinking : Ability to analyze and troubleshoot complex customer issues, finding solutions with minimal supervision.
• Adaptability & Team Spirit : A positive team-oriented attitude, with the ability to thrive in a fast-paced, evolving environment and manage conflicting demands efficiently.

Work Schedule:

• Regular Hours : Monday to Friday, 9 AM to 6 PM EST (6 PM to 3 AM Pakistan Standard Time).
• Weekend Availability : Willingness to work weekends when required, ensuring that support services are delivered consistently.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering complex questions on the function and usage of our products, troubleshooting, and resolving issues with the software, and making the necessary configuration changes to ensure products continue to meet our customers' needs.

Application Support Analyst (Accounting) page is loadedApplication Support Analyst (Accounting) Apply locations PER - Karachi, PK time type Full time posted on Posted Today job requisition id R45261

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

THE DIVISION
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software ( We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION
We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, successful candidate would work from the Contour-Karachi office.

RESPONSIBILITIES

• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

• Attends and participates in Team meetings

• Attends CHS product training, as required

• Makes recommendations to address problems, improve service and provide improved support

• Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

• University degree in Accounting or related fields

• Some Experience of working on software support would be an asset (preferably with international customers)

• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices

• Proficient in MS Windows applications

• Excellent communication skills with clients at all levels

• An aptitude for caring for Customers

• Must have the analytical ability to resolve customer issues

• Comfortable managing conflicting demands

• Excellent interpersonal skills (verbal and written)

• Positive team attitude and ability to adapt to a fast-pace environment

Work Timings :

• Willing to work weekends (If Needed)

• Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan (Tenured Employees Only)

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

Join to apply for the Application Support Analyst (Accounting) role at Contour Software .

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, one of the top 10 software companies worldwide, serving over 100 countries with diverse enterprise solutions.

Our global offices in Karachi, Lahore, and Islamabad support CSI divisions worldwide, spanning from Sydney to Vancouver. We are part of Constellation Home Builder Systems (CHS), North America's leading homebuilding industry software vendor.

We seek an Application Support Analyst with strong accounting and bookkeeping skills, excellent communication, and customer service abilities, to work from our Karachi office.

• Act as the primary contact for clients, ensuring high customer satisfaction and relationship management.
• Resolve user issues related to configuration, troubleshooting, and software installation.
• Meet service levels for unresolved issues, reassign tickets as needed.
• Participate in team meetings and product training.
• Recommend improvements to support processes.
• Create FAQ documentation.

• Degree in Accounting or related field.
• Experience in software support, preferably with international clients.
• Knowledge of residential/commercial construction, property management, real estate, and accounting practices.
• Proficiency in MS Windows applications.
• Excellent communication and interpersonal skills.
• Customer-oriented with analytical problem-solving skills.
• Ability to manage conflicting demands and adapt quickly.

• Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM PKT). Willing to work weekends if needed.

• Competitive salary, medical coverage, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreational facilities, training opportunities, friendly environment, leave encashment.

We value diversity and are committed to an inclusive work environment. Reasonable accommodations are provided for individuals with special needs. Qualified candidates are encouraged to apply.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

Join to apply for the Application Support Analyst (L3) role at Contour Software

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Join to apply for the Application Support Analyst (L3) role at Contour Software

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Division

Constellation1, a part of Constellation Real Estate Group, is a premier provider of industry-leading real estate marketing solutions. We specialize in developing cutting-edge real estate websites, mobile technologies, interactive voice response systems, and marketing services tailored to home builders. As part of our commitment to delivering exceptional services, we are looking for a motivated and dynamic Support Specialist to join our team in Lahore.

Division Link: Overview

As an Application Support Analyst (L3) at Constellation1 for their Enterprise Support Group , you will be responsible for providing top-tier technical support to our clients, ensuring a seamless user experience with our products. This role involves troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our solutions. The ideal candidates will be highly organized, efficient, and capable of working both independently and as part of a team. You will be working in a fast-paced environment, with a focus on customer satisfaction and problem resolution. The successful candidate would work from the Contour Lahore Office as an extension of the Global Support Team.

Key Responsibilities

• Be a point of contact for top-tier, white-glove technical support on RED's Website, API, data syndication, mobile applications, and CRM products.
• Provide clear, concise, professional verbal and written communication skills to assist in troubleshooting client issues.
• Website front-end development of client websites.
• Query and update large data sets over several different SQL servers and DBs.
• Troubleshoot and resolve user issues using frontend and backend developer skill sets.
• Use SQL scripting to run client exports/report activities.
• Assist enterprise clients with issues, and work with the Dev and QA team to achieve quick and accurate resolutions.
• Log all incidents and engineering escalations into online ticketing systems – Team Support.
• Check server process event logs for errors or warnings that might be affecting frontend or backend functionality.
• Development and maintenance of product documentation for client-facing knowledgebase.
• Provide exceptional support and troubleshooting for software issues via telephone, email, or our ticketing system.
• Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
• Offer solutions and guidance for basic technical support related to software and operating systems.
• Participate in the after-hours “call duty” schedule to ensure continued support outside of regular working hours.
• Document, track, and manage support tickets to ensure timely resolution of all client concerns.
• Create and monitor service tickets, ensuring effective and prompt management of all client requests.
• Provide product knowledge to clients, offering upgrade suggestions when relevant to enhance their user experience.
  
  

• Essential:
• Bachelor's Degree, preferably in a technical discipline, Computer Science Majors preferred.
• Outstanding communication skills in English (both verbal and written).
• 3- 5+ years of experience in a technical support or helpdesk environment.
• Strong customer service and problem-solving abilities.
• Highly organized with the ability to manage multiple tasks and meet deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and ability to document support processes accurately.
• The ideal candidate will require the following:
• 2+ years using Web-based developer tools
• 2+ years using MS-SQL and relational DB systems
• Knowledge of MS-SQL, HTML5, CSS3, JavaScript, jQuery, XML languages
• Strong critical thinking and time management skills
• Multitasker, follow exacting processes and procedures and take direction positively
• Ability to work in a fast-paced environment and quickly adapt to process changes
• Experience of working with API (preferably using Postman)
• Experience with Microsoft SQL Server Management Studio
• Understanding of Agile programming methodology and online Kanban tools such as JIRA
• Knowledge of JSON, C#, API, and .NET Framework
• Desirable (but not required):
• Development Background would be a plus.
• Knowledge of real estate software or the real estate industry.
• Exposure to US Real Estate market, Ticketing Systems, or CRM would fast-track your progress
• Visual Studio exposure
• Utilizing VPN to access different networks
• Webinar leadership. Organize and lead web-based meetings
  

• Shift Hours: 9 AM to 6 PM Central Standard Time (7 PM to 4 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

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• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required
  
  

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills (advanced level required)
• Effective time management and prioritization abilities
• Professional, approachable demeanour under pressure
  
  

Apply locations PER - Karachi, PK time type Full time posted on Posted 2 Days Ago job requisition id R42223

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

The Position:
We are seeking an enthusiastic, career-oriented Customer Support Analyst for our ClubHouse Online Product who is passionate about providing excellent service with a strong customer focus and a background in web-based products and services. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support. This position will be based at our Contour Karachi Office.

Primary Responsibilities:

1. Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
2. Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively. Listen and serve as primary Support liaison between Clients and Jonas Web Products.
3. Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
4. Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
5. Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
6. Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
7. Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Join to apply for the IT Support Analyst role at WPP

Join to apply for the IT Support Analyst role at WPP

Get AI-powered advice on this job and more exclusive features.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required
  
  

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills (advanced level required)
• Effective time management and prioritization abilities
• Professional, approachable demeanour under pressure
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

Referrals increase your chances of interviewing at WPP by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Integration Support Analyst role at Contour Software

Join to apply for the Integration Support Analyst role at Contour Software

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

Division Link: Position

We are seeking an enthusiastic, career-oriented Integrations Support Analyst for our ClubHouse Online Product who is passionate about providing excellent service with a strong customer focus and a background in web-based products and services. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support. This position will be based at our Contour Karachi Office .

Primary Responsibilities

• Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
• Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively. Listen and serve as primary Support liaison between Clients and Jonas Web Products.
• Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
• Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
• Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
• Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
  
  

• Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
• Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
• Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office. Experience with HTML and Content Management Systems (CMS) an asset, Previous experience in Mobile Application Support is essential.
• Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
• Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
• Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
• Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
• Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients. Windows, iOS and Android troubleshooting experience is essential.
• Windows Infrastructure: Experience with Windows Servers and Windows Services.
• Security & Networking: Configuration of Firewalls, IP address management, and port accessibility.
• Authentication & Encryption: Implementation of Single Sign-On (SSO) and Transport Layer Security (TLS).
• Email Deliverability & Compliance: Ensuring proper email configuration, including DKIM, DMARC, and SPF records.
• Data Synchronization & Consistency: Resolving discrepancies between online data and back-office systems.
• Database Connectivity: Troubleshooting SQL connection errors and ensuring database integrity.
• Regulatory Compliance: Adhering to PCI (Payment Card Industry) standards for security.
• Web Services & Hosting: Managing IIS (Internet Information Services) configurations and deployments.
• Network Infrastructure: Addressing connectivity issues and optimizing network performance.
  
  

• Education: Minimum Bachelor’s degree in Computer Science or related field.
• Experience: 1-2 years of experience in a technical support or customer service environment.
• Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
  
  

• Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
• Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
• Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
• Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
  
  

• Shift Hours:
• Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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