133 Application Support jobs in Pakistan

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Apply locations PER - Karachi, PK time type Full time posted on Posted Yesterday job requisition id R43904

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

The Division
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.

Key Responsibilities:

• Client Communication & Support : Serve as the primary point of contact for clients, ensuring a focus on customer satisfaction, building strong relationships, and delivering timely support.
• Issue Resolution : Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
• Service Level Compliance : Meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members.
• Collaboration & Team Participation : Actively participate in team meetings and contribute to collaborative discussions.
• Product Training & Knowledge Development : Participate in CHS product training sessions and ensure continuous personal and professional development.
• Problem-Solving & Service Enhancement : Offer valuable recommendations to improve customer support processes, address ongoing issues, and enhance overall service quality.
• Documentation : Develop and maintain a comprehensive set of FAQs and troubleshooting documentation for internal use and client support.

Required Skills & Qualifications:

• Educational Background : University degree or relevant qualification
• Experience :
  • 5+ years of Experience in software support is highly desirable, especially in working with international clients.
  • Familiarity with the residential/commercial construction industry, property management, real estate management practices.
• Technical Proficiency : Proficient in MS Windows applications; experience with ERP systems is a plus. Basic Understanding of Accounting would be considered an Asset.
• Communication Skills : Exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively.
• Customer-Centric : Strong desire to help customers and resolve their issues in a timely and efficient manner.
• Analytical Thinking : Ability to analyze and troubleshoot complex customer issues, finding solutions with minimal supervision.
• Adaptability & Team Spirit : A positive team-oriented attitude, with the ability to thrive in a fast-paced, evolving environment and manage conflicting demands efficiently.

Work Schedule:

• Regular Hours : Monday to Friday, 9 AM to 6 PM EST (6 PM to 3 AM Pakistan Standard Time).
• Weekend Availability : Willingness to work weekends when required, ensuring that support services are delivered consistently.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering complex questions on the function and usage of our products, troubleshooting, and resolving issues with the software, and making the necessary configuration changes to ensure products continue to meet our customers' needs.

Looking for energetic candidates who will be responsible for providing support to Canadian clients as a webmaster or App support engineer. Good communication skills are mandatory for this job. Below is the job description in detail. This is a fully remote-based job from 6 PM to 2 AM as per Pakistan timings.

1. Support end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.
2. Assess issue criticality and update end-users within the targeted time frame.
3. Provide after-hour client support service with communications within established SLA.
4. Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectations accordingly.
5. Develop and execute SQL queries and commands to update front and back-end site content.
6. Perform day-to-day site administration tasks including maintenance and updating site content.
7. Generate customized reports as per request.
8. Code deployment within designated environments.
9. Coordinate with the Rogers team to support system communication for data interchange and account administration.
10. Work independently and self-manage priorities and timelines for various support issues.

- Technical Skills

1. SQL Databases
2. Troubleshooting Web Application Issues

Information Technology and Services - Karachi, Pakistan

Union Developers (Pvt.) Ltd. is currently seeking an individual for the position of Application Support Analyst based in Lahore, with a minimum of 3 to 5 years of experience in a similar role. For more information about the company, please visit our website .

1. Develop and maintain utilities and automated reporting tools to streamline operations and improve decision-making.
2. Conduct user training sessions to ensure effective application use and adoption of new features.
3. Coordinate with external vendors and development teams for issue resolution, application enhancements, and system updates.
4. Support application implementations and provide front-end support during deployment and post-go-live phases.
5. Create reports using queries and troubleshoot data/reporting issues in real-time.
6. Automate recurring processes, track application issues, and document changes.
7. Manage job scheduling, availability, clustering, and replication tasks related to applications.
8. Troubleshoot performance issues impacting application usability.
9. Monitor and maintain audit controls and log files to ensure data integrity and security compliance.
10. Propose and implement stored procedures and functions to enhance control and automation.
11. Coordinate cross-departmental training and support software implementation efforts.
12. Manage user roles, accounts, and access levels within applications.
13. Assist with report logs, user form edits, and UI/UX improvements.
14. Prepare and deliver detailed reports and presentations for stakeholders and management.
15. Analyze application performance metrics and resolve system issues promptly.
16. Oversee development timelines for software updates and enhancements.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Relevant certifications such as ITIL, Microsoft Certified: Azure Fundamentals, or SQL certification are advantageous.

• 3–5 years in application support, systems analysis, or software implementation.
• Experience troubleshooting software issues, conducting user training, and report generation.
• Experience working with cross-functional teams and third-party vendors.
• Support experience in 24x7 environments and incident management is preferred.

• Proficiency in SQL for report creation, data correction, and troubleshooting.
• Knowledge of application servers, job scheduling, clustering, and replication tools.
• Understanding of application auditing, logging, and access control management.
• Familiarity with scripting or automation tools.
• Experience with application lifecycle management and software implementation best practices.
• Knowledge of performance monitoring tools and support ticket management.

Mid-Senior level

Full-time

Information Technology

Note: This job posting is active. Referrals can increase your chances of interviewing at Union Developers.

We at Confiz are hiring an Application Support Engineer with hands-on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence.

Responsibilities

• Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions.
• Troubleshoots technical issues with Development and Quality Assurance and assists teams with a resolution of issues.
• Maintains the scheduling system and procedures for the processing environment.
• Works on planning and execution of change, problem, incidents, production processes, controls and service requests
• Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
• When solving a system problem, makes effective use of tools and resources to solve the problem.
• Utilizes manuals, write-ups and other tools as an aid in solving the problem and contributes to the body of knowledge by adding solutions and other information that would be useful to others.
• Follows escalation procedures, when appropriate, to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and JIRA
• Familiar with identifying and using tools, technology, or processes that will improve the overall processing environment or processing efficiency.
• Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.
• Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
  
  

• A bachelor's or master’s degree in computer science or a related field with 3-5 years of experience
• Experience of working in technical support role is a must
• Hands-on experience with Azure Application Insights for log analysis and troubleshooting
• Good understanding of backend APIs including request/response of the journeys performed at front end
• Hands on experience with testing backend APIs
• Skilled in writing and optimizing SQL queries to extract relevant telemetry data
• Strong experience in monitoring tools like New Relic or something familiar Splunk and Grafana
• Able to create, modify, and interpret dashboards and alerts based on application health and performance
• Capable of identifying and analyzing application issues based on logs and metrics
• Takes ownership of P1 and P2 incidents, ensuring timely resolution and communication
• Proactively escalates issues to L3 engineers or developers when required
• Understands and performs Root Cause Analysis (RCA) for incidents
• Conducts impact analysis to evaluate the scope and user impact of an issue
• Works well in a team environment and collaborates effectively with cross-functional teams
• Follows through on post-incident actions and ensures continuous improvement in monitoring and support processes
  
  

2 days ago Be among the first 25 applicants

Direct message the job poster from ALM Human Resource

Job Responsibilities

• Administer and maintain software systems with regular updates, backups, and reporting.
• Manage daily operations of marketing campaigns, including setup and performance tracking.
• Perform data mining, analysis, and generate custom reports based on business requirements.
• Handle and troubleshoot payment gateway integrations.
• Conduct requirement gathering, process mapping, and workflow analysis.
• Onboard and train new users on system functionalities and usage.
• Collaborate with cross-functional teams to identify and evaluate system solutions.
• Facilitate user support to ensure the timely resolution of technical issues.

Requirements

• Bachelor’s degree in Information Technology or a related field.
• 2–3 years of hands-on experience in system support, analysis, and reporting.
• Strong command over SQL databases, ERP/CRM/HRMS/POS systems, and business process mapping.
• Skilled in Microsoft Office Suite and general system administration.
• Excellent interpersonal, time management, and organizational skills.
• Strong attention to detail with the ability to manage multiple tasks.
• Proactive, self-motivated, and capable of working independently or in a team environment.
• Fluent in English with strong communication skills.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Human Resources Services and IT Services and IT Consulting

Referrals increase your chances of interviewing at ALM Human Resource by 2x

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Application Support Analyst (Accounting) page is loadedApplication Support Analyst (Accounting) Apply locations PER - Karachi, PK time type Full time posted on Posted Today job requisition id R45261

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

THE DIVISION
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software ( We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION
We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, successful candidate would work from the Contour-Karachi office.

RESPONSIBILITIES

• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

• Attends and participates in Team meetings

• Attends CHS product training, as required

• Makes recommendations to address problems, improve service and provide improved support

• Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

• University degree in Accounting or related fields

• Some Experience of working on software support would be an asset (preferably with international customers)

• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices

• Proficient in MS Windows applications

• Excellent communication skills with clients at all levels

• An aptitude for caring for Customers

• Must have the analytical ability to resolve customer issues

• Comfortable managing conflicting demands

• Excellent interpersonal skills (verbal and written)

• Positive team attitude and ability to adapt to a fast-pace environment

Work Timings :

• Willing to work weekends (If Needed)

• Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan (Tenured Employees Only)

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!