55 Success Manager jobs in Pakistan

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Salary: Dependent on skills and experience

Division: Education

Department: Oxford AQA

About the role

OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.

We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA’s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.

The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.

About you

The successful candidate(s) should possess:

Relevant business degree (preferably a Master’s) with 6-8 years of experience in customer success, account management, or a related field.
Strong knowledge of educational qualifications and assessment processes.
High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
Outstanding time management skills with the ability to set priorities, work independently and within a team.
Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
Impeccable English language skills.
A valid driving license and willingness to travel as per business needs

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category: Sales & Business Development

FiveRivers Technologies is seeking a Customer Success Manager to manage and grow relationships with our international clients. You will act as the primary liaison between clients and internal teams. Ensuring timely communication, delivery alignment, and high client satisfaction. This is a client-facing, technically-grounded role ideal for individuals who are proactive, articulate, and delivery-focused.

Key Responsibilities

• Serve as the main point of contact for assigned clients
  
• Drive effective communication between clients and internal teams
  
• Monitor project progress and share timely updates with clients
  
• Identify and escalate risks or delays early
  
• Facilitate weekly check-ins and sprint reviews
  
• Convert client feedback into actionable tasks
  
• Support development teams in prioritizing based on client impact
  
• Build trust through consistent, transparent engagement
  

Requirements

• 2–4 years in a client-facing role within a tech services or product company
  
• Bachelor’s degree in Computer Science or related field
  
• Solid technical understanding of end-to-end product development
  
• Excellent verbal and written communication in English
  
• Confident, outgoing personality with strong interpersonal skills
  
• Experience working with US-based clients
  
• Familiarity with agile/scrum methodologies
  
• Organized, responsive, and solutions-driven
  

Karachi, Pakistan | Posted on 03/20/2025

D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value-based relationship with them.

The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage products & services.

Key Responsibilities:

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities.
• Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
• Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
• Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
• Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
• Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
• Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
• Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
• Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.

Must have qualifications:

• Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
• Strong understanding of SaaS business models and customer success principles.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
• Ability to analyze customer data, identify trends, and proactively offer solutions.
• Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
• Problem-solving mindset with the ability to navigate complex customer issues.
• Strong organizational and multitasking skills with a focus on details.
• Bachelor's degree in Business, Marketing, or related field (preferred).

D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.

2-3 years within the telecom sector, preferably with a telecom tower company, operator, or vendor organization.

• Project Management:
  • Lead and manage complex projects within the Access Network domain.
  • Ensure projects are completed on time.
  • Coordinate with cross-functional teams to achieve project goals.
• Technical Expertise:
  • Possess a solid understanding of 2G, 3G, 4G, and 5G technologies.
  • Demonstrate knowledge of passive network elements including AC units, rectifier systems, RMS, gensets, and commercial power.
• Exhibit exceptional communication skills, both written and verbal.
• Collaborate effectively with internal and external stakeholders.
• Provide clear and concise project updates to senior management and clients.
• Deadline Management:
  • Thrive in high-pressure environments with tight deadlines.
  • Implement strategies to ensure timely project delivery.

Qualifications:

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field.
• Proven experience in managing telecom projects.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in project management software and tools.