323 Store Clerk jobs in Pakistan

We are looking for a passionate and driven Customer Service Representative to join our growing team. Job Summary As a Customer Service Representative at Lunara, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional support, addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. You will work closely with the customer service team and other departments to uphold our commitment to customer satisfaction. Key Responsibilities Customer Interaction:

Serve as the primary point of contact for customers, providing personalized assistance across multiple channels,

including phone

, email, live chat, and social media. Ensure each interaction reflects Lunara’s commitment to exceptional service. Respond to customer inquiries via

phone

, email, live chat, and social media in a timely and professional manner. Issue Resolution:

Diagnose, troubleshoot, and resolve a wide range of customer issues related to Lunara's digital wallet, loans, investment products, and payment services. Collaborate with technical teams when necessary to resolve complex issues. Product Knowledge:

Develop an in-depth understanding of Lunara’s fintech offerings, including new product updates and feature launches. Educate customers on how to best utilize Lunara’s products to meet their financial needs. Customer Education:

Proactively engage with customers to provide information on Lunara’s financial products, helping them make informed decisions. Offer guidance on using features, managing accounts, and optimizing their financial activities. Onboarding Support:

Assist new customers during their onboarding process, ensuring a smooth and hassle-free experience. Guide customers through account setup, verification processes, and initial product usage. Customer Insight:

Identifying trends and recurring issues. Work with the Product and Development teams to suggest improvements and innovations based on customer insights. Compliance and Security:

Uphold Lunara’s standards for data privacy and security. Ensure all customer interactions and transactions comply with regulatory requirements, and handle sensitive information with utmost care. Escalation Management:

Identify and escalate high-priority issues or technical challenges to the appropriate department. Follow up to ensure timely and satisfactory resolution, keeping customers informed throughout the process. Knowledge Sharing:

Contribute to the continuous improvement of the Customer Service team by sharing best practices, updating internal knowledge bases, and mentoring new team members. Performance Tracking:

Monitor personal performance metrics, such as response time, resolution rate, and customer satisfaction scores. Strive to meet and exceed Lunara’s customer service goals. Customer Retention:

Identify opportunities to enhance customer loyalty by addressing concerns promptly and providing value-added services. Participate in initiatives aimed at increasing customer retention and satisfaction. Qualifications

Education:

High school diploma or equivalent (required). Bachelor’s degree in Business, Communications, or a related field (preferred). Experience:

1-2 years of experience in customer service, preferably in the fintech or technology sector. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM, Intercom, Notion, Slack and other customer support tools. Empathy and patience when dealing with customers. Technical Proficiency:

Basic understanding of fintech products and technology is a plus. Ability to write database queries and generate reports will be a plus ! Why Join Lunara?

Innovative Environment:

Be part of a dynamic team driving innovation in fintech. Career Growth:

Opportunities for professional development and career advancement. Work-Life Balance:

Flexible working hours and remote work options. Inclusive Culture:

Join a diverse and inclusive workplace that values collaboration and creativity. How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the role to Lunara is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Qualifications and Skills

• Experience : Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.
• Industry Knowledge : Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.
• Leadership : Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.
• Communication : Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.
• Technical Skills : Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.
• Cultural Adaptability : Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.
• Problem-Solving : Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.
• Education : Bachelor’s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.
• Availability : Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).

Work Environment

• Remote Role : Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.
• Tools Provided : Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.
• Schedule :
• ( 7 PM–2 AM PKT).

Key Responsibilities

• Team Leadership : Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.
• Customer Interaction Management : Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.
• Process Optimization : Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.
• Escalation Handling : Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.
• Cross-Cultural Communication : Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).
• Performance Monitoring : Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.
• Technology Utilization : Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.
• Training and Development : Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).
• Collaboration : Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.
• Compliance and Reporting : Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Work Location: In person

Application Deadline: 05/09/2025; Expected Start Date: 05/09/2025

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Overview

Kickstart Your Career with Weekly Pay & Performance Bonuses!

We are looking for enthusiastic and confident Customer Service Executives to join our growing team for a UK-based outbound calling campaign. This is your chance to build a solid career in customer service and sales with weekly pay , incentives , and real career growth .

Whether you're a fresher or looking to step into a performance-driven role, we provide all the training you need to succeed!

Responsibilities

• Make outbound calls to UK-based customers
• Understand customer needs and offer accurate information
• Follow scripts and handle objections with confidence
• Transfer qualified calls to the relevant internal team
• Meet daily/weekly targets for calls and conversions
• Maintain a professional, polite, and customer-first attitude

Requirements

• Excellent spoken English
• Strong communication and interpersonal skills
• Comfortable working in UK shift hours
• Basic computer knowledge
• A positive attitude with a performance-oriented mindset
• Previous experience in sales or BPO is a plus, but not mandatory
• Freshers are encouraged to apply!

What We Offer

• Weekly Salary, Timely, hassle-free payments
• Performance Bonuses & Incentives
• Paid Training , Learn while you earn
• Career Growth Opportunities , Promotions based on performance
• Supportive Work Culture , Friendly team and experienced leaders

Send your CV to

Or apply directly through Indeed.

Interviews ongoing – apply now to secure your spot!

Job Types: Full-time, Fresher

Work Location : In-person

Shift: 1:00 pm to 10:00 pm.

Pay: Rs35,000.00 - Rs50,000.00 per month

Location : In person

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Overview

We are looking for energetic and motivated Customer Service Representatives to join our campaign in Lahore.

Location: Lahore

Job Type: Full-time (On-site) With Sales background

Responsibilities

• Handle inbound & outbound customer interactions with professionalism.
• Generate and submit accurate leads in the system.
• Provide excellent support, resolving queries efficiently.
• Maintain customer satisfaction and follow quality standards.
• Meet performance targets (quality, leads, and call handling).

Qualifications

• Ability to manage leads and ensure timely submission.
• Customer-focused with problem-solving attitude.
• Prior call center experience preferred (Freshers are encouraged to apply).
• Basic computer knowledge and typing skills.

Compensation and Benefits

Market competitive salary + incentives.

Lahore, Punjab, Pakistan — PKR 50,000.00 to PKR 70,000.00 per month.

Professional growth and learning opportunities.

Supportive work environment.

If you are enthusiastic and ready to take on this exciting role, apply now and be a part of our growing team!

To apply, send your CV to your inbox.

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Teknika Corporation of Pakistan, Pakistan

Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be:

• helping to develop a customer service policy for an entire organisation;
• managing a team of customer services staff;
• handling face-to-face enquiries from customers.

Job Specification

Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Information Technology and Services - Karachi, Pakistan

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We are looking for fresh and experienced individuals with great verbal communication skills for international projects/campaigns.

To be a part of our company, you should:

1. Able to work at night shift.
2. Must not be enrolled in any educational curriculum or involved in any full/part-time job.
3. Willing to work for a minimum of 12 months and sign a one-year contract.

The role offered by the company entails:

1. Excellent selling, communication, and negotiation skills.
2. Prioritizing, time management, and organizational skills.
3. Should be target-oriented, hard-working, and punctual.
4. Applicant should preferably have previous Telesales experience in a US campaign.
5. Fresh candidates with good communication skills are also encouraged to apply.

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• Managing incoming calls and customer service inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer calls, E-mails, Text messages , Whatsapp messages
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Managing Inventory on website(s)
• Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
• Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow-up on orders from production till delivery

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Bachelor's degree in Business Administration or relevant field (or equivalent work experience)

Job Description: Customer Service Executive

Responsibilities:
- Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat
- Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
- Process and manage customer orders, ensuring timely delivery and customer satisfaction
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer database and update customer records with accurate information
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
- Stay updated on product knowledge and industry trends to provide effective support to customers

Job Specification

- Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to prioritize tasks and handle multiple customer inquiries simultaneously
- Familiarity with CRM software and customer service tools
- Attention to detail and accuracy in handling customer information
- Ability to remain calm and professional in challenging situations
- Proactive and self-motivated, with a strong desire to exceed customer expectations

Electrical/Electronic Manufacturing - Islamabad, Pakistan

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MBA (Business Administration, HR or Marketing)

• Provide help, information and advice to clients about Zafar Securities' services
• Measure customer satisfaction and improve services
• Communicating with clients (telephone/email/letter/social media/face-to-face)
• Investigating and resolving clients' related issues/problems
• Developing and implementing feedback or complaints procedure for clients

Job Specification

• Confidence, patience, diplomacy & problem-solving skills
• Creative thinking & motivational skills
• Ability to work well under pressure
• Basic knowledge about social media
• Having experience in trading (shares/commodities) are preferable

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