72 Solution Engineer jobs in Pakistan

• Solution Engineer (Regulatory Operations) ( JP-178 )
  • Karachi
  • Permanent

Bachelor’s degree in computer engineering or equivalent

Pre-Requisite Skillsets: Exceptional technical skills & ability to understand & investigate the issues to provide optimum solution to client within the specified service level agreement.

• Organized, thorough & process driven.
• Able to handle pressure and work on tight deadlines.
• Excellent problem-solving & communication skills.
• Be competent in computer systems and technologies.
• Comply with all organizational processes, procedures and policies

Role of Department: The Global Operations & Support department aims to provide top notch customer service to all our customers, partners & counter parties. Our extensive product knowledge along with technical expertise gives us the competitive advantage of providing excellent customer service.

Core Responsibilities:

• Able to investigate logs and provide resolution to assigned tickets.
• Provide Level 2 support and troubleshoot escalated queries.
• Perform configurations and testing in proto environments.
• Able to roll out configuration changes in Production.
• Handle real time Production issues and provide optimum solutions.
• Assign/escalate issues to relevant teams with complete details in a timely manner.
• Comprehend complicated issues and communicate to all internal and external stakeholders in a clear and concise manner.
• Analyze/document user requirements and create technical specifications.
• Efficiently deliver all assigned projects/tasks.
• Provide estimations of assigned work and work closely with Team Lead and GOPS management to ensure successful deliveries of all projects.
• Work closely with Customer/Client support, Relationship management, IT, Development and other Operations teams to ensure efficient outcomes.
• Review, manage & maintain knowledge base.
• Database knowledge SQL, Postgres, Ignite along with basic understanding of C would be a plus.

“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.”
— Steve Jobs —

IT

Project Management

Full Time/Permanent

Bachelors in Computer Science

2-4 years’ experience

Market Competitive + Other benefits

ANALYSIS
Daily audit of CAT portal, analyzing submitted trades data.

TROUBLESHOOTING
Reviewing trades on a daily basis, identifying issues, and using critical analysis and business knowledge to find the root cause using SQL.

SOLUTION BASED APPROACH
Emailing counterparties to take necessary steps in resolving issues. If the issue lies on our end, raising JIRAs to L3 and ensuring the issue gets fixed.

MONITORING
Monitoring SQL jobs set up for different processes, including processes running on AWS and other data center machines.

COORDINATION AND ESCALATION
In case of issues, carrying out L1 and L2 support as some processes are time-critical. This includes coordinating with the development team outside of their working hours to ensure fixes are deployed. If the issue is non-time-critical, raising a JIRA to L3 and notifying the next shift to follow up.

PARTICIPATING IN TRAINING SESSIONS
Attending training sessions conducted on an organizational scale.

TASK DELEGATION
Delegating tasks to the relevant department and assisting where required.

FINRA CAT ISSUES
Registering FINRA CAT issues with the FINRA helpdesk. Filling up the Self Reporting form issue-wise and uploading a copy on the FINRA CAT Issue Directory. Proactively following up on the issues until they are resolved and informing the FINRA Helpdesk when resolved.

FINRA INQUIRIES
Responding to and resolving all FINRA inquiries whether initiated from the FINRA helpdesk or FINRA Market Regulation department.

INTER-DEPARTMENT COORDINATION
Coordinating with different departments to get FINRA queries resolved or addressed, highlighting them in a timely manner for escalation.

LEARNING DATABASES
Learning database skills and understanding other configuration processes.

BUSINESS KNOWLEDGE
Acquiring business knowledge through intra-team trainings.

PROACTIVE OWNERSHIP
Taking a proactive lead on all team-related matters.

EMAIL COORDINATION
Maintaining a proactive approach in email communications.

Must know the basic skills of the development language C.

“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.”
— Steve Jobs —

IT

Project Management

Karachi (Hybrid - Candidate should be flexible to work in U.S. Eastern Time)

Full Time/Permanent

Bachelors’ degree in Computer Engineering or equivalent.

Minimum 2+ years working in a similar role.

Market Competitive + Other benefits.

Our client is looking for a solution engineer to work in our constantly evolving environment. You will become part of our Global Operations team and play an important role in enhancing our Product Support Team. The candidate would be responsible for:

1. Analyzing logs and providing resolution to assigned tickets.
2. Providing Level 2 support and troubleshooting escalated queries.
3. Performing configurations and testing in proto environments.
4. Rolling out configuration changes in Production.
5. Handling real-time Production issues and providing optimum solutions.
6. Assigning/escalating issues to relevant teams with complete details in a timely manner.
7. Comprehending complicated issues and communicating them to all internal and external stakeholders in a clear and concise manner.
8. Analyzing/documenting user requirements and creating technical specifications.
9. Efficiently delivering all assigned projects/tasks.
10. Providing estimations of assigned work and working closely with Team Lead and GOPS management to ensure successful deliveries.
11. Working closely with Customer/Client support, Relationship management, IT, Development, and other Operations teams to ensure efficient outcomes.
12. Reviewing, managing & maintaining the knowledge base.
13. Having database knowledge (SQL, Postgres, Ignite would be a plus).
14. Knowledge of FIX Protocol would be a plus.
15. Being convenient for evening & night shifts.
16. Being available for on-site job or remote work in Karachi.
17. Having good communication skills.
18. Experience with US clients would be a plus.

1. Be organized, thorough & process-driven.
2. Able to handle pressure and work on tight deadlines.
3. Have excellent problem-solving & communication skills.
4. Be competent in computer systems and technologies.
5. Comply with all organizational processes, procedures, and policies.

“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.”
— Steve Jobs —

IT

Client Management & Business Development

Karachi

Full Time/Permanent

Bachelors’ degree in Computer Engineering or equivalent

Overall 8 years and minimum experience of 1-2 years of working in a similar position/leading a team

Market Competitive + Other benefits

Candidate should be flexible to work in U.S. Eastern Time.

Our client is looking for a customer-centric frontline solution engineer to further strengthen our Product Support Team. Candidate must be able to think on your feet to work in our constantly evolving & challenging environment. You must be a customer service star with excellent analytical and technical skills. You must be energetic and possess a vibrant personality.

Responsibilities:

1. First point of contact for all internal/external customers.
2. Provide Level 1 support and troubleshoot customer queries.
3. Support clients through all communication mediums, i.e., emails, chats, calls & remote assistance tool.
4. Provide solutions on the raised queries or escalate to Level 2 support.
5. Create tickets in the portal with complete requirements & assign tasks to relevant teams in a timely manner.
6. Efficient ticket management cycle by prioritizing items & keeping close follow-ups.
7. Comprehend complicated issues and record/communicate to all internal and external stakeholders in a clear and concise manner.
8. Manage internal/external client expectations in terms of issue resolution and keep them up to date.
9. Work closely with Partners, Relationship Management, IT, Development, and other Operations teams to ensure efficient outcomes.
10. Review, manage, and update the knowledge base.

1. Be an excellent communicator in English.
2. Have a positive Can-DO attitude.
3. Be organized, thorough & process-driven.
4. Be able to handle pressure and work on tight deadlines.
5. Have excellent problem-solving skills.
6. Be competent in computer systems and technologies.
7. Be proficient in MS Office, Jira, JSM, Confluence & Postman.
8. Understand Scrum & change management cycle.
9. Comply with all organizational processes, procedures, and policies.