96 Software Support jobs in Pakistan

INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.

Job Description:

We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
2. Minimum 1-2 years experience.
3. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
4. Strong technical knowledge and excellent communication skills.
5. Resolving customer issues related to internet connectivity and services.

Intermediate (BBA, BCom, BA) or equivalent

A Software Support Executive is responsible for providing technical assistance, support, and training to customers.

Key Responsibilities:

• Responding to customer inquiries via phone, email, or chat.
• Diagnosing and troubleshooting technical issues with software applications.
• Guiding customers through problem-solving steps or providing remote assistance.
• Documenting customer interactions, issues, and resolutions.
• Collaborating with internal teams, such as development or quality assurance, to resolve complex issues.
• Providing training and support materials to customers to enhance their understanding and usage of the software.
• Identifying and escalating unresolved issues to higher-level support or development teams.
• Continuously updating knowledge base and support documentation.
• Ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.
• Participating in software testing and quality assurance processes to identify and report bugs.

Strong communication and customer service skills.

Basic computer proficiency (Microsoft Office).

Organized, detail-oriented, and able to multitask.

Information Technology and Services - Lahore, Pakistan

Job type: Full Time

Job Nature: On Site

Department: Support

Description:

Cyber Advance Solutions is seeking a dedicated and customer-focused Software Support Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Experience in customer service or software support is preferred.
• Ability to troubleshoot and resolve technical issues effectively.
• Proficiency in software implementation and training.

Responsibilities:

• Provide professional and efficient support to customers to address inquiries and resolve issues promptly.
• Assist in deploying, configuring, and troubleshooting software applications to meet customer needs.
• Gather and analyze customer feedback to continuously improve products and services.
• Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
• Conduct training sessions for customers to help them effectively use software solutions.
• Participate in testing software updates and new features to ensure quality and functionality before deployment.

Experience Required:

Fresh Graduate Required

Why Join Us:

• Competitive salary and benefits.
• Opportunity to work with a leading software company.
• Professional growth and development opportunities.
• Collaborative and innovative work environment.

Job Summary:
Responsible for Installation, Configuration and Support of Software Products. Troubleshooting on site as well as managing online support.

Job Description:

1. Responsible for Installation, Configuration and Support of Software Products
2. Troubleshooting on site as well as managing online support
3. Testing and Deploying Applications
4. Deploying Databases as well as managing Backup, Restore and Data Migration
5. Giving Product Demonstrations and Presentations
6. Complete all tasks in a timely manner

Qualification Requirement:
Minimum Bachelors in Computer Science / Diploma holder with good problem-solving skills.

Experience Requirement:
Fresh Graduate. Experience will be an advantage.

Skills Requirement:
Ability to maintain a good working relationship with fellow co-workers. Good communication and interpersonal skills.

Traveling:
Visits at client premises within the territory assigned.

Job Type: Full-time

We are seeking a dedicated and knowledgeable Customer Support Person with expertise in Accounts and ERP systems to join our dynamic team.
The ideal candidate will possess knowledge of problem-solving skills and excellent communication abilities.

Responsibilities:

• Assist customers with inquiries related to accounts and ERP systems.
• Troubleshoot and resolve customer issues promptly and effectively.
• Act as a bridge between Developer and Customer.

Requirements:

• Applicant should have an understanding of accounting principles and financial processes.
• Master's/Bachelor's in Accounting, Finance, Business, or a related field is preferred.
• Hands-on experience with any ERP Solution in the market.

Location: Information Technology and Services - Lahore, Pakistan

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Description

Job Description

Cyber Advance Solutions is seeking a dedicated and customer-focused Software Support Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Experience in customer service or software support is preferred.
• Ability to troubleshoot and resolve technical issues effectively.
• Proficiency in software implementation and training.
  
  

• Provide professional and efficient support to customers to address inquiries and resolve issues promptly.
• Assist in deploying, configuring, and troubleshooting software applications to meet customer needs.
• Gather and analyze customer feedback to continuously improve products and services.
• Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
• Conduct training sessions for customers to help them effectively use software solutions.
• Participate in testing software updates and new features to ensure quality and functionality before deployment.
  
  

• Competitive salary and benefits.
• Opportunity to work with a leading software company.
• Professional growth and development opportunities.
• Collaborative and innovative work environment.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

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Karachi Division, Sindh, Pakistan 2 months ago

Karachi Division, Sindh, Pakistan 2 months ago

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Join to apply for the Software Support Team Lead role at Contour Software

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About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Position

We are seeking an enthusiastic, career-oriented Customer Support Analyst (Team Lead) who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Karachi / Lahore Office.

Key Responsibilities

Reporting to the Manager of Customer Support, the core responsibilities of the position include:

Team Leadership (Performance Management, Training, Coaching, And Development)

• Foster a high-performance culture by providing ongoing coaching and development opportunities for team members.
• Conduct weekly one-on-one meetings with direct reports to review their progress toward personal and professional goals.
• Onboard and train new team members, ensuring they are equipped with the necessary skills and knowledge to succeed.
• Plan and execute cross-training initiatives to enhance the team’s product knowledge and issue resolution capabilities.
• Monitor and evaluate team performance, providing constructive feedback and managing performance reviews.
• Listen and respond to ongoing challenges or concerns from team members and provide guidance to resolve them.
• Promote a culture of continuous learning and growth within the team, creating opportunities for personal and professional development.
  
  

• Oversee and manage customer escalations, ensuring the retention of key customer accounts and addressing issues efficiently.
• Recognize trends and recurring issues, working with internal teams to create targeted training or change requests.
• Ensure that customer service level agreements
  
  

• Education: Bachelor’s degree or college diploma preferred.
• Experience: 10+ years of experience in customer service, with at least 2+ years in a leadership role.
• Industry Experience (Preferred): Experience in hospitality, service, or related industries is a plus.
• Flexibility: Willingness to work non-traditional hours, including evenings or weekends, as needed.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to present ideas and feedback clearly.
• Leadership Skills: Experience managing a team or group of individuals, with a focus on coaching and professional development.
• Technical Skills: Experience in troubleshooting software issues or managing software-related customer queries is an asset.
• Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  
  

• Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
• Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
• Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
• Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
  
  

• Shift Hours:
• Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

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