387 Software Quality Assurance Roles jobs in Pakistan

Bachelors PGD in Quality Assurance, Lead Auditor QMS, EMS, OHSAS

• Review and improve hospital policies, procedures & processes for streamlining workflows and continuous monitoring to improve Healthcare Quality and Safety.
• Establish, implement & maintain the Quality Manual (QM) & Quality System Procedures (QSP) as per the requirement of ISO 9001:2015.
• Compile Joint Commission Accreditation (JCI) Policy and Procedures as per JCI requirements under supervision of Director/Principal. Coordinate, compile & implement departmental Standard Operating Procedures/Work Instructions/Protocols/Manuals/Plans/Policies according to the standard of ISO 9001:2015 and as per system requirements.
• Coordinate and provide guidelines in the development of quality objectives and performance indicators as per ISO 9001:2015 requirements.
• Maintain Quality Management System documentation and records.
• Participate in planning, development, coordination and presentation of specific trainings and educational programs as assigned by Principal/Director.
• Provide guidelines through Director/Principal to all Hospitals under IRHIS domain regarding quality implementation.
• Design, schedule and conduct quality review audits as appropriate to the health care facilities and services.
• Schedule and prepare MRM/Internal & External quality audits as per ISO 9001:2015 requirements.
• Conduct root cause analysis of incidents/non-compliances & observations of internal/external audit under supervision of Assistant Director/Senior Manager.
• Follow Quality assignments to maintain a check on quality management systems.
• Frequent monitoring and reporting of non-compliances/observations to Director/Principal.
• Work on data analysis of Quality activities in different Hospitals under IRHIS domain.
• Develop a review timeline for pertinent quality of care issues.
• Ensure that all records are kept in accordance with the Institute policy for records retention, maintaining confidentiality of personal and organizational information at all times, in line with Riphah University information governance requirements.

• Good command of computer/MS Office.
• Able to cope with stress and handle multiple assignments.
• Capable of meeting deadlines.
• Proficient knowledge of Quality Management/ISO/JCI accreditation process.

Requirements:

• Stay up-to-date with the gaming industry by following trends and regularly playing games.
• Strong understanding of Quality Assurance concepts, processes, and the ability to replicate bugs consistently.
• Familiarity with industry-standard test management tools and white-box testing methodologies.
• Ability to identify areas of improvement in games or applications and offer actionable, qualitative feedback based on user expectations and industry trends.
• Knowledge of opportunities for tool-assisted testing (e.g., Postman-based API testing, testing within Unity editor, writing and executing automated scripts).
• Strong time-management skills, able to manage multiple projects simultaneously without overlap.
• Ability to follow instructions well and execute tasks with precision.
• A team player with a friendly attitude who can integrate smoothly with colleagues.

Qualifications:

• A Bachelor's degree in Computer Science or a relevant field such as Game Design, Game Development, or a related discipline.
• Currently studying or holding qualifications in game design, game development, or a related area of study.
• A portfolio showcasing your previous work or projects demonstrating your skills in game design, development, or QA.
• A genuine passion for video games, with experience in working on community feedback, game mods, or personal hobby projects being a strong plus.
• Proficiency in MS Office tools and Google Suite for documentation, communication, and task management.
• Familiarity with defect and test case management tools (e.g., JIRA, Asana, TestRail) is an advantage.

Benefits offered by FRAG!

• Monthly Medical Reimbursements
• Medical Insurance with Maternity Coverage
• Paid Paternity and Maternity Leaves
• Annual Bonus
• Fuel Allowance
• Annual Leaves Encashment
• Casual and Sick leaves
• Birthday Gift
• Snacks Allowance
• Any Special Occasion Gift
• Increments

Who are we? (FRAG!)

At FRAG we're focused on creating unique and invigorating experiences for our audience. We are a team of 70+ Gamers powering a Full-Service Game Studio. Since our founding in 2013, we've developed over 40 projects for clients across the world including Netflix and Cartoon Network. We are an exciting, enthusiastic studio passionate about making games. We are on the lookout for Game Analysts to join us and help expand FRAG's market share.

Responsibilities:
Monitor inbound and outbound calls to assess employee performance and service quality.
Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
Document call evaluations and maintain accurate records of performance metrics.
Provide constructive feedback to customer service representatives to enhance communication and service delivery.
Collaborate with team leaders to develop coaching sessions and training programs.
Identify trends and patterns in customer interactions to recommend process improvements.
Ensure compliance with company policies and industry regulations.
Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
Generate and analyze quality reports, including call quality scores and customer feedback.
Present findings and actionable insights to management for strategic decision-making.
Participate in calibration sessions to ensure consistency in quality assessments across teams.
Assist in refining call scripts and communication guidelines for better customer interactions.

Requirements:
Bachelor’s degree in English Literature, Communications, or a related field (preferred).
Proven experience in call quality monitoring, or a similar role.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in call monitoring tools and CRM software.
Ability to provide constructive feedback and coaching.

Preferred Skills:
Experience in (Industry-Specific Experience, e.g., BPO, Telecommunications, Healthcare).
Knowledge of quality assurance methodologies and best practices.
Multilingual abilities are a plus.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the ability to communicate constructive feedback effectively.

Key Responsibilities:

• Monitor inbound and outbound calls to assess employee performance and service quality
• Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards
• Document call evaluations and maintain accurate records of performance metrics
• Provide constructive feedback to customer service representatives to enhance communication and service delivery
• Collaborate with team leaders to develop coaching sessions and training programs
• Identify trends and patterns in customer interactions to recommend process improvements
• Ensure compliance with company policies and industry regulations
• Work with cross-functional teams to implement quality initiatives for improved customer satisfaction
• Generate and analyze quality reports, including call quality scores and customer feedback
• Present findings and actionable insights to management for strategic decision-making
• Participate in calibration sessions to ensure consistency in quality assessments across teams
• Assist in refining call scripts and communication guidelines for better customer interactions
  
  
  

• Bachelor's degree in Business Administration, Communications, or a related field (preferred)
• Proven experience in call quality monitoring, customer service, or a similar role
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in call monitoring tools and CRM software
• Ability to provide constructive feedback and coaching
  
  
  

• Experience in (Industry-Specific Experience, e.g., BPO, Telecommunications, Healthcare)
• Knowledge of quality assurance methodologies and best practices
• Familiarity with customer satisfaction metrics (e.g., NPS, CSAT)
• Multilingual abilities are a plus.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the ability to communicate constructive feedback effectively.

• Monitor inbound and outbound calls to assess employee performance and service quality.
• Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
• Document call evaluations and maintain accurate records of performance metrics.
• Provide constructive feedback to customer service representatives to enhance communication and service delivery.
• Collaborate with team leaders to develop coaching sessions and training programs.
• Identify trends and patterns in customer interactions to recommend process improvements.
• Ensure compliance with company policies and industry regulations.
• Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
• Generate and analyze quality reports, including call quality scores and customer feedback.
• Present findings and actionable insights to management for strategic decision-making.
• Participate in calibration sessions to ensure consistency in quality assessments across teams.
• Assist in refining call scripts and communication guidelines for better customer interactions.

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Proven experience in call quality monitoring, customer service, or a similar role.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in call monitoring tools and CRM software.
• Ability to provide constructive feedback and coaching.

Preferred Skills:

• Experience in (Industry-Specific Experience, e.g., BPO, Telecommunications, Healthcare).
• Knowledge of quality assurance methodologies and best practices.
• Familiarity with customer satisfaction metrics (e.g., NPS, CSAT).
• Multilingual abilities are a plus.