556 Service Industries jobs in Pakistan

**Grade Level: Level 2

Location: Lahore

Last Date to Apply: 15th October 2025

What is Expert Enterprise Service Management Solutions**?

Expert Enterprise Service Management Solutions is responsible for in-house development of applications & utilities to support fast changing emerging business needs of organization. In addition, the role also supports several automation initiatives to efficiency to operational processes.

The role reports directly to the Manager NOC Automation Support with an extended team of 7 team members.

What does Expert Enterprise Service Management Solutions do?

·    Develop & Customize Software Solutions to meet business needs particularly pertaining to ITSM, IT Asset Management and IT Business Management Platforms.

·    Create and implement the source code of new applications.

·    Testing and debugging the code.

·    Evaluate existing applications and perform updates and modifications.

·    Develop technical handbooks to represent the design and code of new applications.

·    Design creative prototypes according to specifications.

·    Evaluate existing applications to reprogram, update and add new features.

·    Work on variety of Automation & ETL Jobs to add process efficiency.

·    Prepare technical documents and handbooks to accurately represent application design and code

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Specialist Enterprise Service Management Solutions?

Skills Required

·    Hands on Experience of Cloud based & On Prem ITSM, ITAM, ITBM & Digital Workflow platforms like ServiceNow, Atlassian.

·    Comprehensive Full Stack Development Skills.

·    Profound Experience on Java/JavaScript / jQuery and other JS Libraries.

·    Experience of C# and Asp.Net.

·    In depth understanding of REST / SOAP APIs and creation of APIs

·    Strong Experience of MS SQL.

·    Experience of Angular.

·    Experience of CSS/Bootstrap and HTML.

·    Hands on Exp of cross technology Mobile App Dev, Tools like Flutter.

·    Good understanding of ITIL Processes & Related industry standards.

·    Contribute to Project documentation and user guides

Educational & other Requirements

At least BS (Computer Science, Software Engineering), BE (Electronics, Electrical, Telecoms)

·    Learning Aptitude

·    Problem Solver

·    Team Player

·    Ability to work under pressure

·    Understanding of software development methodologies such as Agile, Scrum, or Waterfall.

·    Familiarity with version control systems (e.g., Git, SVN).

·    Strong problem-solving skills and the ability to think critically.

·    Excellent communication skills and the ability to work effectively in a team.

·    Knowledge of mobile development (e.g., Android, iOS)

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

About the Role

We are seeking a proactive and detail-oriented ITSM Associate
to join our team. This role will provide direct support to the IT Service Manager in driving Release Management, Change Management, internal IT initiatives, and client support operations. The ideal candidate will have a strong foundation in ITIL practices, excellent organizational skills, and the ability to collaborate with cross-functional teams to ensure smooth delivery of IT services and projects.

Key Responsibilities

Release & Change Management

• Assist in planning, coordinating, and executing release activities across QA, Staging, and Production environments.
• Maintain the release calendar and ensure effective communication with stakeholders.
• Support in reviewing, documenting, and tracking change requests in line with ITIL processes.
• Ensure changes are risk-assessed, tested, approved, and communicated before implementation.

Internal IT Initiatives

• Collaborate with IT teams to track, monitor, and deliver internal IT projects and process improvement initiatives.
• Maintain documentation for IT processes, SOPs, and knowledge base articles.
• Support onboarding and offboarding activities, including access management and hardware/software provisioning.

Client Support

• Assist in handling client service requests, incidents, and escalations as needed.
• Monitor ticket queues, track SLAs, and ensure timely resolution and updates to clients.
• Support reporting activities (weekly/monthly dashboards, SLA compliance, and KPIs).

Collaboration & Governance

• Work closely with cross-functional teams (Development, QA, Cloud, DBA, Security) to ensure alignment of release and change activities.
• Support in preparing and facilitating CAB (Change Advisory Board) meetings and release readiness reviews.
• Contribute to continual service improvement by identifying gaps and proposing process enhancements.

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–3 years of experience in IT Service Management, Release Management, or Change Management.
• Familiarity with ITIL best practices (ITIL v4 Foundation certification is a plus).
• Hands-on experience with ticketing tools (e.g., Jira, ServiceNow, Azure DevOps).
• Strong organizational and documentation skills with attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication and stakeholder management skills.

Why Join Us?

• Be part of a growing ITSM practice with exposure to diverse projects and clients.
• Opportunity to learn directly from IT leaders and gain hands-on experience across multiple ITIL domains.
• Collaborative and supportive work culture with career development opportunities.

Job Description

Job Title:

Customer Service Specialist-Property Management

Job Summary:

The Sales Coordinator will support the sales team in managing client accounts, coordinating proposals, and ensuring smooth execution of sales operations, with a focus on banking and legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.

Candidate Must Have:

• Excellent written and verbal communication skills in English
• At least 1 year of relevant experience in sales coordination & client servicing.
• Strong organizational and multitasking abilities.
• Basic knowledge of compliance requirements (KYC, AML, contracts)

Key Responsibilities:

Support & Coordination-Property management

·   Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally

·   Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.

·   Maintain detailed records of customer interactions and feedback.

·   Escalate complex issues to relevant departments when necessary.

·   Log and resolve enquiries, liaising with the maintenance and accounts department.

·   Support preparation of budgets, reports, and maintenance packs.

·   Coordinate with clients/leaseholders and issue required notices.

·   Maintain accurate records of correspondence, contracts, and compliance documents.

·   Prepare Quarterly reports for submission to clients.

·   Achieve performance targets, including response times, resolution rates, and customer satisfaction.

·   Provide general office/admin support for the management team

Banking & Legal Compliance

• Ensure all sales activities comply with banking, financial, and legal regulations.
• Work closely with legal and compliance teams to review contracts and documents.
• Support KYC/AML processes for onboarding new clients.

Relationship Management

• Build and maintain strong client relationships, understanding their needs.
• Resolve client queries efficiently and escalate complex matters as required.
• Support account managers in client retention and upselling efforts.

Reporting & Administration

• Keep accurate records of agreements, invoices, and compliance documents.
• Prepare regular sales performance reports for management.
• Assist in preparing bids and tenders for banking or legal sector projects.

Qualifications:

• Education: BA, O Levels, or BBA.
• Experience: Minimum 1 year in sales coordination, client servicing, or business support
• Skills: Proficient in MS Office Suite, CRM systems, and document management tools.

Skills & Competencies:

• Industry knowledge of banking, financial, and legal processes.
• Strong organizational and administrative abilities.
• High attention to detail, especially in compliance and documentation.
• Client-focused approach with strong relationship-building skills.
• Analytical mindset for reviewing contracts and data.
• Collaborative and team-oriented.

ob Type: Full-Time

Location: Wapda Town, Lahore (Onsite)

About the Role

We are hiring energetic and motivated Customer Service & Sales Representatives for our USA-based business operations. The ideal candidates will handle inbound/outbound calls, assist customers, and contribute to achieving sales targets.

Shift & Schedule

• Rotational Shifts (Morning / Evening / Night)
• 1 Day Off per Week

Salary Range

• PKR 65,000 – 75,000 (based on experience and performance)

Key Responsibilities

• Handle customer calls, emails, and chats professionally.
• Provide accurate information about products/services.
• Build rapport with customers to create a positive experience.
• Identify customer needs and recommend suitable solutions.
• Meet sales targets and performance metrics.
• Maintain accurate records of customer interactions.

Requirements

• Previous experience in Customer Service / Sales / Call Center roles preferred.
• Excellent English communication skills (verbal & written).
• Strong listening and problem-solving skills.
• Ability to work on rotational shifts including night shifts.
• Self-motivated with a positive attitude.

Preferred Qualifications

• Experience working with USA-based clients/customers.
• Knowledge of CRM systems and call center software.

Benefits

• Competitive salary package (PKR 65,000 – 75,000).
• 1 day off per week.
• Growth and career development opportunities.
• Friendly and supportive work environment.

How to Apply:

Interested candidates are encouraged to submit their resume with updated contact details.

Job Type: Full-time

Pay: Rs65, Rs75,000.00 per month

Work Location: In person

is thrilled to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position:

Customer Service & Matchmaking Officer

Location: North Nazimabad Branch

Eligibility Criteria:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Must bring an updated CV
• Age: 24+
• Minimum 2 years of experience in marketing or a related field

Interview Schedule:

Wednesday, 22nd October

Timing: 9:00 AM – 12:00 PM

Before You Attend:

Please review our career page for more details:

Don't miss this opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented professionals like you.

Regards,

Team HR –

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Work Location: In person

is excited to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position: Customer Service & Matchmaking Officer (North Nazimabad Branch)

Eligibility:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Bring your updated CV along
• Age must be above 24+
• At least 2+ year experience in marketing.

Before attending, please review our career page:

Interview Dates:

• Tuesday, 21st October
• Wednesday, 22nd October
• Thursday, 23rd October

Timings:

9:00 AM – 12:00 PM

Don't miss your opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented individuals like you.

Regards:

Team HR -

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Application Question(s):

• Age?
• Relevant Experience in Markeeting?

Work Location: In person

Job Description

• Serve as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) region
• Tend to gamers' inquiries promptly and accurately using the ticketing system
• Investigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policies
• Escalate complex or unresolved cases to the relevant departments or teams as needed
• Ensure timely follow-ups and provide status updates for pending cases
• Monitor, reply to, and escalate issues in Google Play Reviews
• Contribute feedback or suggestions to improve support processes and player experience
• Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems

Job Requirements

• Minimum 1 year of experience in handling customer support through email or ticketing systems is preferred
• Strong written communication skills with excellent grammar and clarity
• Familiarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantage
• Ability to follow workflows and adapt to new tools or processes quickly
• Comfortable working independently and as part of a team
• Proficiency in Urdu language is a plus

Location:
Lahore District (On-site)

Shift:
Night shift (required) 08:00 PM to 05:00 AM

Type:
Full-time | Career growth opportunity

Are you an experienced
call center or customer service professional
ready to take the next step in your career? We're looking for motivated individuals who can handle client calls, close sales, and build long-term customer relationships.

This role is perfect for those who want to move beyond short-term jobs and build a
stable, rewarding career path
in sales and customer service.

What You'll Do

Handle inbound & outbound calls/emails with professionalism

Guide clients, recommend solutions, and close sales

Manage orders & accounts through CRM systems

Resolve issues and ensure client satisfaction

Hit personal and team sales targets

What We're Looking For

1+ years' experience in a call center, customer service, or sales

Excellent spoken & written English with strong phone presence

Goal-driven, detail-oriented, and disciplined

Comfortable with CRM tools and multitasking

Ready to work in a structured night-shift environment

What You'll Get

Competitive salary + performance bonuses

Fast-track career growth (CSR → Senior CSR → Team Lead → Manage)

Monthly top-performer incentives & recognition

Ongoing coaching and skill development

If you're serious about building a
long-term career in sales and customer service
, we want to hear from you.

Apply now with your CV directly on LinkedIn or email us at (
).

Join Our Award-Winning International
Sales & Customer support
Team at ABS International

We're seeking ambitious Sales & CSR Professionals for our Karachi facility to drive international B2B client operations. This role offers substantial earnings growth and career advancement opportunities in the global sales industry.

Key Responsibilities:

• Execute strategic outbound sales campaigns to international B2B clients

• Negotiate and secure high-value contracts for SaaS and technology solutions

• Exceed monthly sales targets through proactive outreach and data-driven strategies

• Maintain accurate CRM pipeline management

• Develop effective sales strategies for international market expansion

• Build strong client relationships for retention and satisfaction

Requirements:

• 1+ year of international sales experience

• Professional English communication skills (C1/C2 level)

• Documented history of exceeding sales quotas

• Availability for night shift schedule (6:00 PM - 2:00 AM PKT, Monday to Saturday)

• Strong negotiation, persuasion, and communication skills

What We Offer:

• Competitive base salary (PKR 50, ,000)

• Uncapped commission structure (top performers earn PKR 150,000+ monthly)

• Daily performance bonuses

• Global sales certification and professional development opportunities

• Career advancement opportunities

• Comprehensive health insurance

• International exposure and experience

Why Choose ABS International:

• Exceptional earning potential

• Career growth opportunities

• Professional development and training

• Stable schedule with predictable earnings

• Global experience and exposure