187 Service Expert jobs in Pakistan

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Technical Skills:

1. Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
2. Networking: Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
3. Server Management: Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
4. Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
5. Scripting: Proficiency in scripting languages like PowerShell, Bash, or Python.
6. Security: Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
7. Backup and Recovery: Experience with data backup, recovery solutions, and disaster recovery planning.
8. Hardware: Knowledge of computer hardware, troubleshooting, and maintenance.

Experience:

1. Work Experience: Typically 3-5 years of experience in a similar role.
2. Support Experience: Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
3. Project Management: Ability to manage and execute IT projects from inception to completion.
4. Documentation: Experience in creating and maintaining technical documentation and user guides.

Soft Skills:

1. Problem-Solving: Strong analytical and problem-solving skills.
2. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
3. Customer Service: Strong customer service orientation and the ability to work effectively with end-users.
4. Team Collaboration: Ability to work well in a team environment and collaborate with other IT staff and departments.
5. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Certifications (Preferred):

1. CompTIA: CompTIA Network+, Security+, or A+.
2. Microsoft: Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
3. Cisco: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
4. ITIL: ITIL Foundation certification or higher.

Education:

Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Job Description:

• Should have practical experience in DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.
• Manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
• Experience in email security tools like Microsoft Defender and Proofpoint.
• Deploy email security policies in Microsoft Defender or Proofpoint.
• Manage SharePoint and work with users in auditing their rights for file permissions.
• Manage Active Directory and create AD users, AD groups, and GPO.
• Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
• Should have the ability to write KBI in a document database like IT Glue.
• Should be able to work on Windows computers independently to perform tasks like configuring static IPs, Windows updates, and Windows in-place upgrades, editing host files, and deploying group policies.
• Configure VPN access like Meraki VPN, L2TP.
• Should have experience with Azure AD.
• Should have experience in the renewal of SSL and domains.
• Should be able to troubleshoot any issue in the network.
• Responsible for monitoring the network using different tools like PRTG or Auvik.
• Responsible for monitoring system performance, IT system operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• It would be a plus if you know script writing in Bash, Windows batch, PowerShell, or any other language.
• It would be a plus if you have experience with Linux servers.
• It would be a plus if you are able to configure routers, switches, access points, VLANs, and VPNs.

Skills and Experience Desired:

• BS or MS in IT, CS, SE, Telecom, or related fields.
• 3+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.

Job Description:

As a Client Relations Manager at Family Builders, your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients.

Responsibilities:
- Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops.
- Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships.
- Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly.
- Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience.
- Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services.
- Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.

Requirements:
- Proven experience in client relations, sales support, or a related field.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Detail-oriented with excellent organizational skills.
- Familiarity with real estate or property management is a plus.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience

- Responsible for supporting Service Delivery Management according to agreed KPIs and project targets.

- Assist the Country Manager in acting as the primary point of contact for all key project stakeholders.

- Support project performance management, including the oversight of all resources deployed and engaged in projects.

- Aid in planning, leading, forecasting, risk management, negotiation, issue resolution, and communication management for projects.

- Support the Country Manager in ensuring adherence to best practices, processes, and strategic management objectives.

- Assist Human Resource Management in resource management activities.

- Support administrative, logistical, HR, technical, technological, and infrastructural operations.

- Help the Country Manager in effective communication and reporting related to projects.

- Provide strategic and tactical support to management.

- Oversee training, development, and performance management of project teams in collaboration with Human Resource Management.

- Manage vendor relationships and performance.

Monitoring & managing the mailbox related to service calls
Meet various client service requests.
Understand the scope of work and the requirements.
Act as a bridge between a client and the resource.
Create and ensure all ticket information is shared and entered correctly.
Ensure that the information to all other departments is shared correctly and timely.
Coordinate with the resources.
Ensure that 100% of the service calls are entertained in the best manner.
Issue mitigation / resolving escalations.

The Services Delivery team member needs to be someone who is ready to accept the challenges
Excellent analytical & problem-solving capabilities with special attention to accuracy & detail.
Very organized, meticulous, and detailed in entering information.
Ability to effectively plan, prioritize & multi-task in high-volume workload situations.
Self-starter with proven ability to take ownership.
Self-motivated & driven.
Own overall relationship with Quattris Clients & resources.
Comfortable working on a roaster basis.
Conduct problem-solving meetings.

Location: Information Technology and Services - Rawalpindi, Pakistan

Get AI-powered advice on this job and more exclusive features.

Inbox Business Technologies is seeking a dedicated and experienced Service Delivery Manager to ensure effective delivery of IT services to our clients. The Service Delivery Manager will be responsible for managing the service delivery process, ensuring that all services meet the agreed-upon service level agreements (SLAs) and customer expectations. This role involves working closely with clients to identify their needs, managing a team of service delivery professionals, and ensuring the successful execution of service delivery initiatives.

Key Responsibilities:

• Manage day-to-day operations of the IT Service Desk and support teams
• Ensure effective implementation and adherence to ITIL/ITSM processes, including Incident, Service Request, Problem, and Change Management
• Maintain and continuously improve service levels through monitoring KPIs and SLAs
• Coordinate with internal technical teams to ensure timely resolution of high-priority incidents and issues
• Develop and maintain service performance dashboards and regular reporting for leadership
• Act as the primary escalation point for service-related issues, ensuring timely and transparent communication with all stakeholders
• Lead or contribute to IT service improvement initiatives and related projects
• Conduct regular service reviews to gather feedback and enhance user satisfaction
• Train, mentor, and evaluate the performance of IT support personnel
• Manage vendor and service provider relationships, ensuring consistent quality and adherence to contractual SLAs
• Promote a culture of excellence, accountability, and continuous service improvement within the IT support function
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage
• 6-10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role
• Strong understanding of ITSM tools and reporting (e.g., ServiceNow, BMC Remedy, etc.)
• Excellent verbal and written communication skills
• Strong interpersonal and stakeholder management abilities
• Proven ability to lead and motivate support teams in a fast-paced environment
• Pleasing personality, approachable demeanor, and professional attitude
• Experience in managing vendors and external service providers
• Preferred Attributes:
• Certification in project management (PMP, PRINCE2) is a plus
• Experience in managing support for enterprise-level systems and infrastructure
• Strong analytical and problem-solving skills

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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