444 Service Engineer jobs in Pakistan
Field Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at
Job Description
DUTIES AND RESPONSIBILITIES
1. Installation & System Integration:
Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
Provide trainings on equipment use, maintenance, and safety procedures to clients
2. Troubleshooting & Problem Resolution:
Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.
Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.
3. Proactive Maintenance & Performance Optimization:
Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
4. Remote Support & Digital Tools Integration:
Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.
5. Customer Engagement & Relationship Management:
Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.
6. Process Improvement & Knowledge Sharing:
Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
7. Health, Safety, and Compliance:
Ensure that all field service activities comply with company policies, industry regulations, and safety standards
Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.
8. Reporting & Documentation:
Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
Qualifications
Experience:
Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience
Minimum of 2 years experience in the Field Service industry
Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc is a plus.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Field Service Engineer
Posted 6 days ago
Job Viewed
Job Description
Job Opportunity: Field Service Engineer
Empower innovation. Enable performance. Be the difference.
Are you passionate about cutting-edge automation systems? Do you enjoy solving real-world problems while working hands-on in the field? Join our dynamic team as a Field Service Engineer , where your technical skills and problem-solving mindset will directly impact customer success and operational excellence.
About the RoleAs a Field Service Engineer, you’ll be the go-to expert providing both on-site and remote support to our customers. You’ll troubleshoot, implement, and optimize automation solutions, ensuring reliability, sustainability, and customer satisfaction. Your role bridges technical support, engineering, and customer engagement—making every day a new challenge and opportunity.
Key Responsibilities- Act as a technical liaison, delivering exceptional field support to our customer base.
- Evaluate and upgrade existing systems to improve performance and reliability.
- Understand customer needs and tailor our automation solutions to meet their business challenges.
- Execute support plans and optimize operations on-site.
- Develop and deploy small to mid-sized automation solutions across industries.
- Analyze installed systems, identify improvement areas, and document solutions and outcomes.
- Provide incident and problem resolution via both remote and on-site interventions.
- Collaborate with internal teams (sales, tech support, engineering) for seamless service delivery.
- Travel nationwide to provide hands-on support and implementation.
- Hands-on experience with automation platforms like Allen Bradley, Siemens, Honeywell Experion ; knowledge of Safety Systems (ESD) and other PLC systems is a plus.
- Familiarity with maintenance practices including Root Cause Analysis , MTBF/MTBR , Failure Mode and Effects Analysis (FMEA) , and failure rate studies .
- 6–12 months or more of field experience in technical executions.
- Strong troubleshooting and documentation skills.
- Excellent communication and collaboration abilities.
- Willingness to travel as needed.
- Be part of a forward-thinking team driving innovation in automation and control systems.
- Gain exposure to diverse industries and technical challenges.
- Opportunities for continuous learning and professional growth.
- Competitive compensation and a supportive work culture.
Field Service Engineer
Posted 6 days ago
Job Viewed
Job Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at
Job DescriptionDUTIES AND RESPONSIBILITIES
- Installation & System Integration:
- Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
- Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
- Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
- Provide training on equipment use, maintenance, and safety procedures to clients.
- Troubleshooting & Problem Resolution:
- Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.
- Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
- Use data analytics, predictive maintenance tools to identify underlying causes of recurring issues and address them proactively.
- Proactive Maintenance & Performance Optimization:
- Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
- Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
- Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
- Remote Support & Digital Tools Integration:
- Use remote monitoring tools, Omnichannel app, and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
- Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
- Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.
- Customer Engagement & Relationship Management:
- Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
- Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
- Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.
- Process Improvement & Knowledge Sharing:
- Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
- Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
- Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
- Health, Safety, and Compliance:
- Ensure that all field service activities comply with company policies, industry regulations, and safety standards.
- Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
- Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.
- Reporting & Documentation:
- Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
- Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
- Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
Experience:
- Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience.
- Minimum of 2 years experience in the Field Service industry.
- Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
- Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc., is a plus.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
#J-18808-LjbffrField Service Engineer
Posted 13 days ago
Job Viewed
Job Description
Bachelor’s degree in Electronics/Biomedical
We require a Field Service Engineer (experienced/fresh) to join our engineering team responsible for the installation, calibration, service, and maintenance of analytical equipment.
Key Responsibilities:
- Installation, calibration, and maintenance of a variety of analytical equipment.
- Performance of routine maintenance and troubleshooting of any problems in coordination with the manufacturer globally.
- Maintain service records.
2 years of relevant field experience is preferred.
Newly graduated candidates are also encouraged to apply.
Business Supplies and Equipment - Karachi, Pakistan
#J-18808-LjbffrField Service Engineer
Posted 18 days ago
Job Viewed
Job Description
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We develop products and solutions that help industries improve branding, supply chain efficiency, sustainability, and customer connection. Our offerings include labeling and functional materials, RFID inlays and tags, software connecting physical and digital, and branded packaging solutions. Serving industries worldwide, including retail, logistics, healthcare, and automotive, we employ approximately 35,000 people across more than 50 countries. Our 2024 sales reached $8.8 billion. Learn more at .
Job DescriptionDUTIES AND RESPONSIBILITIES
- Installation & System Integration:
- Install advanced systems and equipment, ensuring compliance with specifications and quality standards.
- Collaborate with internal teams to develop customized solutions for complex customer needs.
- Configure, calibrate, and ensure operational readiness of systems.
- Train clients on equipment use, maintenance, and safety procedures.
- Troubleshooting & Problem Resolution:
- Diagnose and troubleshoot technical equipment failures using diagnostic tools and data platforms.
- Resolve escalated customer issues promptly to ensure satisfaction.
- Use data analytics to identify and address recurring issues proactively.
- Proactive Maintenance & Performance Optimization:
- Implement predictive maintenance by analyzing data to prevent failures.
- Develop and execute service plans for optimal system performance.
- Conduct site assessments and recommend upgrades or repairs.
- Remote Support & Digital Tools Integration:
- Utilize remote monitoring and AI tools for diagnostics and real-time support.
- Capture and analyze service data to improve operations and customer satisfaction.
- Assist in integrating digital tools into daily workflows.
- Customer Engagement & Relationship Management:
- Build and maintain strong customer relationships as a trusted advisor.
- Manage expectations and communicate progress effectively.
- Recommend system upgrades and new technologies to meet business goals.
- Process Improvement & Knowledge Sharing:
- Collaborate to improve service processes for efficiency and quality.
- Lead post-service reviews and gather feedback for improvements.
- Contribute to knowledge bases and SOPs.
- Health, Safety, and Compliance:
- Ensure compliance with safety standards and regulations.
- Lead risk assessments for installations and repairs.
- Promote safety culture within the team.
- Reporting & Documentation:
- Maintain accurate records of service activities.
- Provide technical reports and analysis to management.
- Identify trends and opportunities for service improvement.
Qualifications
- Bachelor’s degree in Industrial Engineering, Electrical, Mechanical, or related field, or equivalent experience.
- At least 2 years of experience in Field Service.
- Experience with remote support technologies like video assistance and AI troubleshooting tools.
- Experience with complex systems and technologies such as RPA, IoT is a plus.
Additional Information
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories. Confidentiality will be maintained according to EEO guidelines.
#J-18808-LjbffrField Service Engineer
Posted 18 days ago
Job Viewed
Job Description
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at
Job Description
Job Description
DUTIES AND RESPONSIBILITIES
1. Installation & System Integration:
Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
Provide trainings on equipment use, maintenance, and safety procedures to clients
2. Troubleshooting & Problem Resolution:
Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.
Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.
3. Proactive Maintenance & Performance Optimization:
Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
4. Remote Support & Digital Tools Integration:
Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.
5. Customer Engagement & Relationship Management:
Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.
6. Process Improvement & Knowledge Sharing:
Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
7. Health, Safety, and Compliance:
Ensure that all field service activities comply with company policies, industry regulations, and safety standards
Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.
8. Reporting & Documentation:
Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
Qualifications
Experience:
Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience
Minimum of 2 years experience in the Field Service industry
Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc is a plus.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Field Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at Description DUTIES AND RESPONSIBILITIES
1. Installation & System Integration:
Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
Provide trainings on equipment use, maintenance, and safety procedures to clients
2. Troubleshooting & Problem Resolution:
Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.
Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.
3. Proactive Maintenance & Performance Optimization:
Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
4. Remote Support & Digital Tools Integration:
Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.
5. Customer Engagement & Relationship Management:
Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.
6. Process Improvement & Knowledge Sharing:
Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
7. Health, Safety, and Compliance:
Ensure that all field service activities comply with company policies, industry regulations, and safety standards
Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.
8. Reporting & Documentation:
Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
Qualifications Experience:
Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience
Minimum of 2 years experience in the Field Service industry
Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc is a plus.
Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
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Field Service Engineer
Posted 8 days ago
Job Viewed
Job Description
Field Service Engineer , where your technical skills and problem-solving mindset will directly impact customer success and operational excellence. About the Role
As a Field Service Engineer, you’ll be the go-to expert providing both on-site and remote support to our customers. You’ll troubleshoot, implement, and optimize automation solutions, ensuring reliability, sustainability, and customer satisfaction. Your role bridges technical support, engineering, and customer engagement—making every day a new challenge and opportunity. Key Responsibilities
Act as a technical liaison, delivering exceptional field support to our customer base. Evaluate and upgrade existing systems to improve performance and reliability. Understand customer needs and tailor our automation solutions to meet their business challenges. Execute support plans and optimize operations on-site. Develop and deploy small to mid-sized automation solutions across industries. Analyze installed systems, identify improvement areas, and document solutions and outcomes. Provide incident and problem resolution via both remote and on-site interventions. Collaborate with internal teams (sales, tech support, engineering) for seamless service delivery. Travel nationwide to provide hands-on support and implementation. Skills & Qualifications
Hands-on experience with automation platforms like
Allen Bradley, Siemens, Honeywell Experion ; knowledge of
Safety Systems (ESD)
and other PLC systems is a plus. Familiarity with maintenance practices including
Root Cause Analysis ,
MTBF/MTBR ,
Failure Mode and Effects Analysis (FMEA) , and
failure rate studies . 6–12 months or more of field experience in technical executions. Strong troubleshooting and documentation skills. Excellent communication and collaboration abilities. Willingness to travel as needed. Why Join Us?
Be part of a forward-thinking team driving innovation in automation and control systems. Gain exposure to diverse industries and technical challenges. Opportunities for continuous learning and professional growth. Competitive compensation and a supportive work culture.
#J-18808-Ljbffr
Field Service Engineer
Posted 8 days ago
Job Viewed
Job Description
Installation & System Integration:
Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
Provide training on equipment use, maintenance, and safety procedures to clients.
Troubleshooting & Problem Resolution:
Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.
Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
Use data analytics, predictive maintenance tools to identify underlying causes of recurring issues and address them proactively.
Proactive Maintenance & Performance Optimization:
Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
Remote Support & Digital Tools Integration:
Use remote monitoring tools, Omnichannel app, and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.
Customer Engagement & Relationship Management:
Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.
Process Improvement & Knowledge Sharing:
Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
Health, Safety, and Compliance:
Ensure that all field service activities comply with company policies, industry regulations, and safety standards.
Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.
Reporting & Documentation:
Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
Experience:
Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience.
Minimum of 2 years experience in the Field Service industry.
Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc., is a plus.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Field Service Engineer
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
Installation, calibration, and maintenance of a variety of analytical equipment. Performance of routine maintenance and troubleshooting of any problems in coordination with the manufacturer globally. Maintain service records. Job Specification
2 years of relevant field experience is preferred. Newly graduated candidates are also encouraged to apply. Business Supplies and Equipment - Karachi, Pakistan
#J-18808-Ljbffr