64 Service Desk Analyst jobs in Pakistan

1. Identify and implement improvements to the Service Desk incident logging system to provide more effective and efficient service to customers.
2. Ensure the Service Desk fully utilizes appropriate knowledge management tools and practices.
3. Contribute to the success of the business and improve the overall customer experience within the team.
4. Meet goals and KPIs set by the line manager.
5. Identify gaps and review related policies, meeting best practices such as ITIL.
6. Manage user administration, including setup and maintenance of accounts.
7. Verify proper functioning of peripherals.
8. Arrange repairs promptly for hardware failures.
9. Monitor system performance.
10. Create file systems.
11. Provide end-user support.
12. Create backup and recovery policies.
13. Monitor network communication; configure and install Cisco Layer 2 and Layer 3 switches.
14. Implement policies for the use of computer systems and networks.
15. Setup security policies for users, with a strong grasp of computer security (e.g., firewalls, intrusion detection systems).
16. Properly document all SOPs and change management procedures.
17. Ensure network connectivity across LAN/WAN infrastructure meets technical standards.
18. Maintain network servers such as TFTP, syslog, and file servers.
19. Schedule and perform preventive maintenance on all IT equipment, including servers, routers, switches, multimedia devices, end-user systems, and laptops.

Skills : The candidate must possess technical skills to perform multiple tasks, with ongoing skill upgrades to meet changing job conditions. Key competencies include minimizing recurring issues, monitoring and troubleshooting applications and operating systems, adhering to safety practices, planning and managing projects, following and implementing IT best practices, and maintaining accurate records.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do



Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale



What We’re Looking For



Bilingual: Fluent in speaking Spanish and English (US)
Skilled in written communication (both Spanish and English)
Natural instinct to empathize with users
Strong analytical skills
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Comfortable with rotational shifts

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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We are seeking a dedicated and dynamic Technical Support Representative (TSR) to join our team at Decimal Solution. As a TSR, you will be responsible for providing exceptional technical support to our clients during US Eastern Time Zone hours.

1. Keep track of newly acquired vehicles and ensure their timely addition to the system, accurately reflecting their location.
2. Coordinate with the American team to streamline the flow of inventory from procurement to sale, ensuring smooth operations.
3. Ensure that every vehicle in the system is processed promptly, maintaining accurate and up-to-date records of active inventory.
4. Track each vehicle in the system according to its original status, ensuring transparency and efficiency in inventory management.
5. Manage listings of vehicles on different platforms, optimizing visibility and reach for potential buyers.

1. Intermediate (F.Sc) or higher education level.
2. Basic knowledge of Microsoft Office and internet usage.
3. Proficiency in English language, both written and verbal.
4. Strong communication and problem-solving skills.
5. Ability to work efficiently and effectively in a fast-paced environment.
6. Presentable personality with a customer-centric approach.

Location: Information Technology and Services - Islamabad, Pakistan

Company Description

At Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting-edge solar storage solutions, we provide high-performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco-friendly energy systems. Join us to be part of a team that is committed to innovative and sustainable energy solutions.

Role Description

This is a full-time, on-site role located in Karāchi for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering analytical solutions. Additionally, they will handle customer support and ensure excellent customer service though call, email, and visits. Day-to-day tasks include diagnosing and resolving technical problems, assisting customers with technical inquiries, and maintaining detailed records of customer interactions.

Qualifications:

Bachelor's degree in Engineering, Information Technology, or a related field
Knowledge of solar energy systems and storage solutions is a must
Technical Support and Troubleshooting skills
Strong Analytical Skills
Experience in Customer Support and Customer Service
Excellent problem-solving abilities
Effective communication and interpersonal skills
Ability to work well in a team and independently
Ability to handle customer queries on calls, emails, and visits.

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We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that’s truly worth it.

Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that’s here to make a lasting difference on both students’ lives and higher education.

As the Technical Support Engineer, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely and high-quality responses, and collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations. Within your first year, you will develop deep product expertise, becoming a trusted technical advisor that even Product Managers turn to for insight on platform functionality.

As a Technical Support Engineer, you will:

• Serve as a founding member of the Support team, playing a key role in training and mentoring future support staff
• Manage and respond to 200 support tickets monthly while maintaining a +95% CSAT rate
• Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets
• Independently diagnose and resolve 70% common issues without escalation
• Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution
• Monitor customer support trends and identify areas for improvement
• Work closely with Engineering to effectively escalate and resolve bugs or urgent technical issues
• Foster and maintain a customer-centric culture within the support team and broader organization

You are a great fit for the role if you have the following skills and experiences:

• Customer service experience (5+ years preferred)
• You are a learner with a desire to ask questions and dig into learning complex technology
• Have a passion for serving students and Higher Education
• Experience with education technology or student information systems or similar SaaS customer support with B2B with a strong set of diagnosing and/or nesting logic
• Experience using support ticketing systems like Intercom, Freshdesk, or Zendesk
• Strong troubleshooting and analytical abilities
• Ability to manage multiple priorities
• Ability to multi-task and autonomously prioritization
• Strong cross-functional expertise engaging with engineering, customer success, and product management team

• Be part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administrators
• Work alongside passionate, brilliant minds from leading companies like Splunk, Epic, Calm, Microsoft, IBM, Careem, Marketo, and Lattice.
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Comprehensive health insurance to keep you and your family covered.
• Flexible hybrid work model focused on impact and execution.
• Annual international retreats in some of the most beautiful cities & towns

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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Install and configure computer applications.

Monitor and maintain computer networks.

Configure operating systems.

Resolve issues related to the network.

Prioritize and manage the workflow.

Diagnose, troubleshoot, and resolve issues using customer input.

Design computer systems that meet specific requirements.

Learn and work with emerging technologies.

Act as the first point of contact for clients with issues concerning their computer systems and equipment.

Keep track of system issues and adhere to the agreed timeline until an issue is resolved.

Interact with clients via phone, email or chats and provide concise written/verbal instructions.

Maintain procedural documents and reports.

Follow standard procedures to resolve issues by connecting them to relevant internal departments.

Provide prompt, accurate feedback to customers.

Ensure proper documentation of all issues.

Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes.

Location: Information Technology and Services - Zafarwal, Pakistan

We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.

Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.

Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.

Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.

• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and provide accurate resolutions as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

1. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
2. Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
3. Deliver a customer experience that meets performance objectives while maintaining the core values of our client.
4. Ensure swift responses to customers through phone calls.
5. Perform successful troubleshooting on customers’ products and provide accurate and efficient resolutions.
6. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
7. Stay up to date by researching similar product symptoms to provide accurate solutions.
8. Ensure compliance with all company policies, procedures, and practices.

Why Should You Join Us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• Two days off in a week
• Ergonomic furniture and infrastructure.
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)