134 Service Coordinator jobs in Pakistan

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

Job Overview:

ibex. is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S.-based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the customer experience industry, where schedules are going to vary. Apply today if you have the fervent passion to prove yourself and the desire to go beyond determination.

Job Responsibilities:

1. Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client.
2. Assist customers with their items purchased through the e-commerce website.
3. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
4. Provide alternatives to products/items that are not available on the e-commerce website.
5. Follow standard processes and procedures when it comes to providing the resolution.
6. Stay up to date with the latest updates on system information, process changes, and future updates.
7. Must be able to overcome objections and handle customer pushbacks.

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have superb English communication skills with a U.S. or UK accent. You can convey your messages in a friendly, accurate, and jargon-free way.

We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect from us after applying at ibex.

Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

• Setting customer expectations and revenue goals.
• Identifying customer demands and requirements.
• Advising customers on cost-effectiveness.
• Negotiating agreements with customers.
• Maintaining good relationships with customers.
• Approaching prospective customers to build rapport.
• Adhering to all the rules and regulations of the company.

Requirements

• Bachelor’s degree in Business Administration, Marketing or a relevant field.
• Minimum six months of experience working in a Customer Service department.
• Outstanding oral and written communication skills.
• Exceptional negotiation and sales skills.
• Proficiency in Microsoft Office Tools.
• Sound knowledge of the company’s products and services.
• Ability to maintain sensitive and confidential information.

Maahi Developers (Pvt) Ltd., One of the leading Real Estate Developers is looking for a Customer Relations Specialist / Officer / Executive (Female) Candidate based at Bahria Town Lahore. The individual must be a minimum graduate having a minimum of 02 years of experience in the same capacity.

The company provides a corporate culture working environment with personal and professional growth, market competitive salary will be offered with other fringe & benefits.

Kindly InMail your updated resume, those (female) candidates residing out of City (Lahore) can also be provided with company-based accommodation.

Manage Customer calls

Follow up with customers

Reminders for recovery and follow up with customers accordingly

Manage and create customer files & data

Hands-on with Microsoft Office Tools (Excel, PowerPoint, Word, etc.)

Good communication skills and fluent in English Speaking & Writing

Coordinate with inter departments as per the requirement to complete customer file etc

Candidates having experience in Real Estate will be preferred.

Job Title:

Trainee Coordinator (Sales and Customer Relations)

Location:

Lahore

Preferably Female

Education:

Minimum Bachelors, preference would be given to graduates from business schools, with a strong educational background in Marketing.

Experience:

Experienced Candidates ranging from 1 to 3 years will be preferred, however fresh graduates are also encouraged to apply.

Responsibilities:

• Maintain a High level of customer satisfaction through in depth knowledge of company services.
• Prospecting for new clients telemarketing company products/services.
• Setting up meetings with clients for Sales Executives to visit and present the company services.
• Work in close co-ordination with Sales team to get good results.
• Any other office work, that management asks.

Skills:

• Proficient at using Micro Soft Office.
• Time management, Teamwork
• Ability to do multitasking
• Highly Sociable

4 Months paid training followed by an employment contract.

Interested Candidates may forward their updated CV to the following:

PAK SAFETY SOLUTIONS:

Shortlisted candidates will be contacted for interviews.

Job Summary:

Badar Energy is hiring a confident and well-spoken female executive in Karachi to handle daily follow-ups on leads generated through social media campaigns, YouTube ads, and digital platforms. The ideal candidate will play a key role in maturing leads into customers by maintaining consistent communication, understanding client needs, and updating them on relevant solar products and promotions.

Key Responsibilities:

Make daily follow-up calls to potential clients from:
Social media ads (Facebook, Instagram, LinkedIn)
YouTube campaigns
WhatsApp, website inquiries & landing pages
Provide product information (OEM, ODM, Azadi Offers) in a clear and convincing manner
Qualify leads and update status (retailer, dealer, end-user)
Maintain daily records in Excel or CRM
Work closely with the Sales and Service teams for updates and coordination
Ensure every lead is followed up and properly tracked until conversion
Share client feedback for future marketing improvements
Prepare weekly follow-up and conversion status reports

Candidate Requirements:

Female candidate, based in Karachi
Strong verbal communication skills (Urdu & English)
Prior experience in telemarketing, telesales, or customer service preferred
Basic knowledge of Excel / Google Sheets
Self-motivated and able to work independently
Experience in solar, battery, or energy-related products is a plus

Salary & Benefits:

Market-competitive salary
Incentives for successful lead conversions
Exposure to a growing renewable energy brand
Supportive work culture with professional development

We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. The ideal candidate will handle inbound calls from various marketing channels, sell tourism packages, and follow up with customers to obtain reviews after their experience.

Key Responsibilities:

1. Answer incoming calls from different marketing channels
2. Provide information and assistance to customers regarding tourism packages
3. Sell tourism packages and achieve sales targets
4. Follow up with customers post-experience to gather reviews and feedback
5. Maintain accurate records of customer interactions and sales
6. Resolve customer complaints and ensure customer satisfaction
7. Collaborate with the team to improve customer service and sales processes

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Supportive and collaborative team culture

Requirements:

1. 1–2 years of experience in an inbound campaign
2. Fluent in English with excellent communication skills
3. Proven experience in sales and customer support
4. Strong problem-solving skills and ability to handle customer inquiries efficiently
5. Ability to work in a fast-paced environment
6. High school diploma or equivalent; additional qualifications in customer service or sales are a plus