355 Retail Sales Associate jobs in Pakistan

Key Responsibilities

• Achieve non-retail sales targets through regular market visits.
• Promote paint products by highlighting features/benefits to customers.
• Open and develop new 3S centers and dealerships to expand market presence.
• Maintain strong dealer relationships and ensure continuous business growth.
• Track industry trends and competitor activity, providing insights to the sales lead.

Qualifications

• Bachelor’s degree

Experience

• 1-2 years of experience in sales, preferably in the paint and auto-related industry.

Compensation & Benefits

• Fixed Monthly Salary + Performance-Based Incentives (Target-driven)
• Allowances: May include travel or field allowance as per company policy
• Benefits: EOBI, Provident Fund (PF), Gratuity, and Medical Insurance

Job Type: Full-time

Pay: Rs50,000.00 - Rs55,000.00 per month

Work Location: In person

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Key Responsibilities

Achieve

non-retail sales targets

through regular market visits.

Promote paint products by highlighting features/benefits to customers.

Open and develop new

3S centers and dealerships

to expand market presence.

Maintain strong dealer relationships and ensure continuous business growth.

Track industry trends and competitor activity,

providing insights

to the sales lead.

Qualifications

Bachelor’s degree

Experience

1-2 years of experience in sales, preferably in the paint and auto-related industry.

Compensation & Benefits

Fixed Monthly Salary + Performance-Based Incentives

(Target-driven)

Allowances:

May include travel or field allowance as per company policy

Benefits:

EOBI, Provident Fund (PF), Gratuity, and Medical Insurance

Job Type: Full-time

Pay: Rs50,000.00 - Rs55,000.00 per month

Work Location: In person

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Retail managers / Assistant Manager are responsible for the day-to-day running of stores or departments. The aim of any retail manager is to maximize profit while minimizing costs. Retail managers ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day and excellent customer care standards are met.Depending on the size of the store, and company structure, retail managers may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.

Job Specification

Qualification B.COM / BBA / MBA

Candidates will need to show evidence of the following:

effective leadership and the ability to motivate others; the ability to plan and prioritize workloads and delegate accordingly; customer focus; the ability to grasp new concepts quickly; the ability to multi-task and work under pressure; shrewd business sense and a well-developed commercial awareness; a desire to work as part of a team to generate fresh and innovative ideas

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Responsibilities

Assist the Retail Store Manager in the day to day operations and in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Supervise and motivate staff to perform their best. Monitor retail operating costs, budgets and resources. Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory. Evaluate employee performance and identify hiring and training needs. Coach and support new and existing Salesman. Create reports, analyze and interpret retail data, like revenues, expenses. Help manager and assist the rest of the employees in the closing of the shop. Responsible for the entire his Branch. Location

Location: SHOP NO. 140, FIRST FLOOR, OCEAN TOWER, KHEYABAN-E-IQBAL RD, CLIFTON, KARACHI., NEAR ASM KHI 1, DEFENCE PHASE 5, KARACHI, PAKISTAN Job Details

Job Type: Full-time Pay: From Rs40,000.00 per month Work Location: In person

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Overview

To achieve stock turnover on monthly basis To prepare complete inventory schedule for the new shop To ensure timly replenishment at respective stores To prepare inventory management system with detail of ordering cycle method communication and reporting. Job Specification

Must be very good in Ms Word Excel and powerpoint Must have good communication skills Must be Good looking Must have good interpersonal Skills Location: Information Technology and Services - Lahore, Pakistan

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Bachelors (Preferably related to Fashion) We are looking for experienced Fashion Retail Manager with good communication and language skills, interpersonal skills and positive attitude.

You will be responsible for offering excellent customer service on the sales floor, cashiering, replenishing stock, and exceeding specified sales targets. You will also be required to ensure that all retail standards are maintained. This is a high profile job so you'll need the credibility to build strong relationships with people across the business as well as vendors.

Focusing your efforts on providing outstanding customer service, you’ll assist your Manager in the smooth running of the department. This will mean overseeing everything from team coverage and till transaction processes, to general housekeeping requirements. Using your calm and diplomatic nature, you’ll also be on hand to quickly resolve any queries or complaints that our customers may have. And you’ll do it all while maintaining Store’s renowned levels of service excellence.

The successful candidate will be responsible for receiving deliveries and checking for inaccuracies. They must also possess the ability to calculate sales figures, produce stock reports on databases and conduct stock counts along with processing stock returns and repairs.

The ideal candidate will be highly fashion orientated, have good knowledge of the brands and trends in the fashion industry, and have a proven track record in selling.

The company ensures that it provides it employees a competitive salary and benefits package to attract, motivate and retain the best people.

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Overview

Direct message the job poster from Weaves Corporation Limited. This role focuses on Customer Service, managing customer complaints, ensuring timely resolutions, and enhancing service processes. Responsibilities

Managing customer inquiries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing inquiries across all platforms and maintaining up-to-date CRM tickets. Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT). Ensure a positive Customer Experience by staying updated with product knowledge, ultimately leading to a good Quality Assurance (QA) Score. Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience. Qualifications

Bachelor’s preferably in a related field. Experience

3–5 years of experience in Customer Service/Customer Support. Seniority level

Associate Employment type

Full-time Job function

Customer Service, Information Technology, and Quality Assurance Industries

Retail and Transportation, Logistics, Supply Chain and Storage Get notified about new Customer Service Specialist jobs in

Karāchi, Sindh, Pakistan . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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We are looking for a passionate and driven Customer Service Representative to join our growing team. Job Summary As a Customer Service Representative at Lunara, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional support, addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. You will work closely with the customer service team and other departments to uphold our commitment to customer satisfaction. Key Responsibilities Customer Interaction:

Serve as the primary point of contact for customers, providing personalized assistance across multiple channels,

including phone

, email, live chat, and social media. Ensure each interaction reflects Lunara’s commitment to exceptional service. Respond to customer inquiries via

phone

, email, live chat, and social media in a timely and professional manner. Issue Resolution:

Diagnose, troubleshoot, and resolve a wide range of customer issues related to Lunara's digital wallet, loans, investment products, and payment services. Collaborate with technical teams when necessary to resolve complex issues. Product Knowledge:

Develop an in-depth understanding of Lunara’s fintech offerings, including new product updates and feature launches. Educate customers on how to best utilize Lunara’s products to meet their financial needs. Customer Education:

Proactively engage with customers to provide information on Lunara’s financial products, helping them make informed decisions. Offer guidance on using features, managing accounts, and optimizing their financial activities. Onboarding Support:

Assist new customers during their onboarding process, ensuring a smooth and hassle-free experience. Guide customers through account setup, verification processes, and initial product usage. Customer Insight:

Identifying trends and recurring issues. Work with the Product and Development teams to suggest improvements and innovations based on customer insights. Compliance and Security:

Uphold Lunara’s standards for data privacy and security. Ensure all customer interactions and transactions comply with regulatory requirements, and handle sensitive information with utmost care. Escalation Management:

Identify and escalate high-priority issues or technical challenges to the appropriate department. Follow up to ensure timely and satisfactory resolution, keeping customers informed throughout the process. Knowledge Sharing:

Contribute to the continuous improvement of the Customer Service team by sharing best practices, updating internal knowledge bases, and mentoring new team members. Performance Tracking:

Monitor personal performance metrics, such as response time, resolution rate, and customer satisfaction scores. Strive to meet and exceed Lunara’s customer service goals. Customer Retention:

Identify opportunities to enhance customer loyalty by addressing concerns promptly and providing value-added services. Participate in initiatives aimed at increasing customer retention and satisfaction. Qualifications

Education:

High school diploma or equivalent (required). Bachelor’s degree in Business, Communications, or a related field (preferred). Experience:

1-2 years of experience in customer service, preferably in the fintech or technology sector. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM, Intercom, Notion, Slack and other customer support tools. Empathy and patience when dealing with customers. Technical Proficiency:

Basic understanding of fintech products and technology is a plus. Ability to write database queries and generate reports will be a plus ! Why Join Lunara?

Innovative Environment:

Be part of a dynamic team driving innovation in fintech. Career Growth:

Opportunities for professional development and career advancement. Work-Life Balance:

Flexible working hours and remote work options. Inclusive Culture:

Join a diverse and inclusive workplace that values collaboration and creativity. How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the role to Lunara is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Qualifications and Skills

• Experience : Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.
• Industry Knowledge : Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.
• Leadership : Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.
• Communication : Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.
• Technical Skills : Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.
• Cultural Adaptability : Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.
• Problem-Solving : Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.
• Education : Bachelor’s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.
• Availability : Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).

Work Environment

• Remote Role : Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.
• Tools Provided : Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.
• Schedule :
• ( 7 PM–2 AM PKT).

Key Responsibilities

• Team Leadership : Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.
• Customer Interaction Management : Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.
• Process Optimization : Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.
• Escalation Handling : Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.
• Cross-Cultural Communication : Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).
• Performance Monitoring : Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.
• Technology Utilization : Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.
• Training and Development : Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).
• Collaboration : Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.
• Compliance and Reporting : Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Work Location: In person

Application Deadline: 05/09/2025; Expected Start Date: 05/09/2025

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