188 Product Support jobs in Pakistan

Product Support Specialist page is loadedProduct Support Specialist Apply locations PER - Lahore, PK time type Full time posted on Posted 30+ Days Ago job requisition id R46281

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Division: TracxTMS trucking management software drives compliance, automation, and expansion for your business. Division Link: tracxsystems.com Position: As a Level 2 Product Support Specialist, you will serve as a crucial intermediary between our customer-facing teams and the development group. Your primary responsibility will be to filter and resolve product-level queries, ensuring only well-documented and reproducible issues reach our developers. This position is ideal for someone with a solid background in logistics applications who has a passion for troubleshooting and delivering high-quality technical support. The Finalized incumbent would work from the Lahore Contour Office being a part of the Global TracxTMS Team. If you are passionate about technology, thrive on solving intricate problems, and have hands-on experience with logistics applications, we would love to hear from you. Key Responsibilities • Act as the escalation point for Level 1 support, handling complex and unresolved product-related queries. • Thoroughly investigate reported issues by replicating customer-reported problems in test environments. • Filter, analyze, and document product issues, ensuring accurate, detailed information is provided before forwarding to the development team. • Collaborate closely with cross-functional teams, including Customer Support, Product Management, and Engineering, to ensure prompt resolution of product issues. • Maintain up-to-date knowledge of the logistics application suite and related integrations. • Develop and maintain internal knowledgebase documentation regarding common and complex technical issues. • Identify recurring issues and propose solutions or process improvements to minimize future escalations. • Deliver training and guidance to Level 1 support staff as needed.

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan (Tenured Employees Only)

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Similar Jobs (5) Product Support Specialist locations PER - Lahore, PK time type Full time posted on Posted 30+ Days AgoSoftware Support Specialist locations PER - Lahore, PK time type Full time posted on Posted 13 Days AgoTechnical Support Specialist(Networking) locations PER - Lahore, PK time type Full time posted on Posted 30+ Days Ago

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

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Dynamic Solutions Pakistan is seeking an energetic candidate to provide technical support and training for DSPAK Products such as DynamicERP, Dynamic Business Control System, Suchool Campus Management System, Hospital Management System, Financial Accounts Management System, and Real Estate Management Systems. You will gain an in-depth understanding of DSPAK Products to provide customer support to clients worldwide.

Qualifications:

• Degree in Computer Science.
• Excellent phone and email manners, with a personable approach.
• Good English and Urdu writing and speaking skills.
• Good typing speed.
• Enjoys and excels at problem solving.
• Proficient in all Microsoft Office products.

Job Specification

Requirements:

This position involves providing support for various software products. Daily tasks include, but are not limited to:

• Providing support via phone, WhatsApp, AnyDesk, and email to troubleshoot user issues.
• Recommending product enhancements to improve the products.
• Responsible for quality control and bug testing of new releases.

Location: Wah, Pakistan

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Join to apply for the Analyst - Product Support role at Temenos

Join to apply for the Analyst - Product Support role at Temenos

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About Temenos

Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – deployed on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

About Temenos

Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – deployed on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

For more information, please visit ROLE

Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS.

We are looking for a qualified Software Engineer/Senior Software Engineer to join our team. An experienced professional, that can handle client incidents to satisfactory resolution. If you are an experienced Software Coding expert (Java/C/C++ & SQL/Oracle) and have handled client’s incidents within agreed SLA’s/customer satisfaction, we would like to meet you.

In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.

OPPORTUNITIES

• You will understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral(s).
• You will have primary responsibility to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.
• You will have responsibility for the points below in detail: Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem. When identified as a bug, do comprehensive documentation including product analysis of defects, elaborating the root cause and possible resolution for the defect. Provide additional information that would help the Development team to fix and test the problem effectively. In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
• You will act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• You will contribute to Knowledgebase through FAQ’s and How To’s.
• You will develop/enhance Tools that will help in reducing the analysis time and boost customer experience.
• You will be available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.
  
  
  

Skills

• You should ideally have a computer science related degree.
• You should have 1 to 3 years of Product Support experience with coding experience (Java, C++ & SQL/Oracle). You should have experience in Client facing roles and acting as technical reference point during software implementation/upgrades.
• You should have experience working in 24/7 Support team.
• You should have Temenos/T24 core banking product experience.
• You should have worked on T24 AA, Retail, Finance and Financial Inclusion Modules, FCM and Infinity knowledge will be plus.
• You should have knowledge of T24 Release Management, Patch Deployment, and configuration changes.
• You should have a strong understanding of banking processes and financial services. Along with Pakistan’s local regulation and compliance knowledge.
• A certification in Temenos T24 or related technologies would be advantageous.
  
  
  

VALUES

• Care about providing excellent support to clients.
• Commit to handling incidents within defined SLA's.
• Collaborate with all relevant stakeholders.
• Challenge yourself to constantly improve service and product knowledge.
  
  
  

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development
  
  
  

Please make sure to read our Recruitment Privacy Policy

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Karachi Division, Sindh, Pakistan 3 days ago

Karachi Division, Sindh, Pakistan 2 months ago

Karachi Division, Sindh, Pakistan 2 days ago

Karachi Division, Sindh, Pakistan 1 month ago

Application Support Analyst (Accounting)

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Product Support Specialist
Sadqain Healthcare, Pakistan

Introduces products to the clients, doctors, and specialists to promote the sale of the products (as assigned).

Lead current client training sessions.

Analyze demonstration requests, document implementation needs, and prepare for demonstrations.

Conduct knowledge transfer sessions.

Assist with external and internal documentation.

Research and stay on top of industry trends, updates, and requirements.

Job Specification

SKILLS/EXPERIENCE

1. Ability to confidently, effectively, and enthusiastically perform product demonstrations and training.
2. Comfortable leading presentations for and facilitating discussions with an audience.
3. Strong analytical skills; ability to solve complex problems and think on your feet.
4. Excellent verbal and written communication skills.
5. Extremely detail-oriented.
6. Independent worker to self-motivate and self-learn.
7. Desire to be part of and contribute to a fast-paced, high-energy environment while maintaining a calm demeanor when under pressure.

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ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS. We are looking for a qualified Software Engineer/Senior Software Engineer to join our team. An experienced professional, that can handle client incidents to satisfactory resolution. If you are an experienced Software Coding expert (Java/C/C++ & SQL/Oracle) and have handled client’s incidents within agreed SLA’s/customer satisfaction, we would like to meet you. In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution. OPPORTUNITIES You will understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral(s). You will have primary responsibility to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution. You will have responsibility for the points below in detail: Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem. When identified as a bug, do comprehensive documentation including product analysis of defects, elaborating the root cause and possible resolution for the defect. Provide additional information that would help the Development team to fix and test the problem effectively. In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement. You will act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams. You will contribute to Knowledgebase through FAQ’s and How To’s. You will develop/enhance Tools that will help in reducing the analysis time and boost customer experience. You will be available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade. SKILLS You should ideally have a computer science related degree. You should have 1 to 3 years of Product Support experience with coding experience (Java, C++ & SQL/Oracle). You should have experience in Client facing roles and acting as technical reference point during software implementation/upgrades. You should have experience working in 24/7 Support team. You should have Temenos/T24 core banking product experience. You should have worked on T24 AA, Retail, Finance and Financial Inclusion Modules, FCM and Infinity knowledge will be plus. You should have knowledge of T24 Release Management, Patch Deployment, and configuration changes. You should have a strong understanding of banking processes and financial services. Along with Pakistan’s local regulation and compliance knowledge. A certification in Temenos T24 or related technologies would be advantageous. VALUES Care

about providing excellent support to clients. Commit

to handling incidents within defined SLA's. Collaborate

with all relevant stakeholders. Challenge

yourself to constantly improve service and product knowledge. SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development Please make sure to read our

Recruitment Privacy Policy #LI-Hybrid #LI-NB1

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Product Support Specialist page is loaded Product Support Specialist Apply locations PER - Lahore, PK time type Full time posted on Posted 30+ Days Ago job requisition id R46281

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! Division:

TracxTMS trucking management software drives compliance, automation, and expansion for your business.

Division Link:

tracxsystems.com

Position:

As a Level 2 Product Support Specialist, you will serve as a crucial intermediary between our customer-facing teams and the development group. Your primary responsibility will be to filter and resolve product-level queries, ensuring only well-documented and reproducible issues reach our developers. This position is ideal for someone with a solid background in logistics applications who has a passion for troubleshooting and delivering high-quality technical support. The Finalized incumbent would work from the Lahore Contour Office being a part of the Global TracxTMS Team. If you are passionate about technology, thrive on solving intricate problems, and have hands-on experience with logistics applications, we would love to hear from you.

Key Responsibilities

• Act as the escalation point for Level 1 support, handling complex and unresolved product-related queries. • Thoroughly investigate reported issues by replicating customer-reported problems in test environments. • Filter, analyze, and document product issues, ensuring accurate, detailed information is provided before forwarding to the development team. • Collaborate closely with cross-functional teams, including Customer Support, Product Management, and Engineering, to ensure prompt resolution of product issues. • Maintain up-to-date knowledge of the logistics application suite and related integrations. • Develop and maintain internal knowledgebase documentation regarding common and complex technical issues. • Identify recurring issues and propose solutions or process improvements to minimize future escalations. • Deliver training and guidance to Level 1 support staff as needed.

Exciting Benefits we offer: Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan (Tenured Employees Only)

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

Leave Encashment

Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. Similar Jobs (5)

Product Support Specialist locations PER - Lahore, PK time type Full time posted on Posted 30+ Days Ago Software Support Specialist locations PER - Lahore, PK time type Full time posted on Posted 13 Days Ago Technical Support Specialist(Networking) locations PER - Lahore, PK time type Full time posted on Posted 30+ Days Ago As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

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Join to apply for the

Analyst - Product Support

role at

Temenos Join to apply for the

Analyst - Product Support

role at

Temenos Get AI-powered advice on this job and more exclusive features. About Temenos

Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – deployed on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives. About Temenos

Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – deployed on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

For more information, please visit ROLE

Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS.

We are looking for a qualified Software Engineer/Senior Software Engineer to join our team. An experienced professional, that can handle client incidents to satisfactory resolution. If you are an experienced Software Coding expert (Java/C/C++ & SQL/Oracle) and have handled client’s incidents within agreed SLA’s/customer satisfaction, we would like to meet you.

In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.

OPPORTUNITIES

You will understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral(s). You will have primary responsibility to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution. You will have responsibility for the points below in detail: Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem. When identified as a bug, do comprehensive documentation including product analysis of defects, elaborating the root cause and possible resolution for the defect. Provide additional information that would help the Development team to fix and test the problem effectively. In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement. You will act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams. You will contribute to Knowledgebase through FAQ’s and How To’s. You will develop/enhance Tools that will help in reducing the analysis time and boost customer experience. You will be available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

Skills

You should ideally have a computer science related degree. You should have 1 to 3 years of Product Support experience with coding experience (Java, C++ & SQL/Oracle). You should have experience in Client facing roles and acting as technical reference point during software implementation/upgrades. You should have experience working in 24/7 Support team. You should have Temenos/T24 core banking product experience. You should have worked on T24 AA, Retail, Finance and Financial Inclusion Modules, FCM and Infinity knowledge will be plus. You should have knowledge of T24 Release Management, Patch Deployment, and configuration changes. You should have a strong understanding of banking processes and financial services. Along with Pakistan’s local regulation and compliance knowledge. A certification in Temenos T24 or related technologies would be advantageous.

VALUES

Care about providing excellent support to clients. Commit to handling incidents within defined SLA's. Collaborate with all relevant stakeholders. Challenge yourself to constantly improve service and product knowledge.

SOME OF OUR BENEFITS include:

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development

Please make sure to read our Recruitment Privacy Policy

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Temenos by 2x Sign in to set job alerts for “Product Support Analyst” roles.

Karachi Division, Sindh, Pakistan 3 days ago Karachi Division, Sindh, Pakistan 2 months ago Karachi Division, Sindh, Pakistan 2 days ago Karachi Division, Sindh, Pakistan 1 month ago Application Support Analyst (Accounting)

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Product Support Specialist Sadqain Healthcare, Pakistan

Introduces products to the clients, doctors, and specialists to promote the sale of the products (as assigned). Lead current client training sessions. Analyze demonstration requests, document implementation needs, and prepare for demonstrations. Conduct knowledge transfer sessions. Assist with external and internal documentation. Research and stay on top of industry trends, updates, and requirements. Job Specification

SKILLS/EXPERIENCE Ability to confidently, effectively, and enthusiastically perform product demonstrations and training. Comfortable leading presentations for and facilitating discussions with an audience. Strong analytical skills; ability to solve complex problems and think on your feet. Excellent verbal and written communication skills. Extremely detail-oriented. Independent worker to self-motivate and self-learn. Desire to be part of and contribute to a fast-paced, high-energy environment while maintaining a calm demeanor when under pressure.

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ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

Product Analysis and Customer Support (PACS) provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS.
We are looking for a qualified Software Engineer/Senior Software Engineer to join our team. An experienced professional, that can handle client incidents to satisfactory resolution. If you are an experienced Software Coding expert (Java/C/C++ & SQL/Oracle) and have handled client’s incidents within agreed SLA’s/customer satisfaction, we would like to meet you.
In this role you are expected to facilitate solutions to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.

OPPORTUNITIES

• You will understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral(s).
• You will have primary responsibility to facilitate solutions to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.
• You will have responsibility for the points below in detail:
  Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem.
  When identified as a bug, do comprehensive documentation including product analysis of defects, elaborating the root cause and possible resolution for the defect. Provide additional information that would help the Development team to fix and test the problem effectively.
  In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
• You will act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• You will contribute to Knowledge base through FAQ’s and How To’s.
• You will develop/enhance Tools that will help in reducing the analysis time and boost customer experience.
• You will be available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

SKILLS

• You should ideally have a computer science related degree.
• You should have 2 to 5 years of Product Support experience with coding experience (Java, C++ & SQL/Oracle).
• You should have experience in Client facing roles and acting as technical reference point during software implementation/upgrades.
• You should have experience working in 24/7 Support team.
• You should have Temenos/T24 core banking product experience.
• You should have worked on T24 AA, Retail, Finance and Financial Inclusion Modules, FCM and Infinity knowledge will be a plus.
• You should have knowledge of T24 Release Management, Patch Deployment, and configuration changes.
• You should have a strong understanding of banking processes and financial services. Along with Pakistan’s local regulation and compliance knowledge.
• A certification in Temenos T24 or related technologies would be advantageous.

VALUES

• Care about providing excellent support to clients.
• Commit to handling incidents within defined SLA's.
• Collaborate with all relevant stakeholders.
• Challenge yourself to constantly improve service and product knowledge.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally recharge.
• Study leave: 2 weeks of paid leave each year for study or personal development.

Please make sure to read our Recruitment Privacy Policy

#LI-Hybrid

#LI-NB1

#J-18808-Ljbffr