129 Product Specialist jobs in Pakistan

We are looking for a passionate and customer-focused Product Support Specialist to join our customer support team. The ideal candidate will assist customers through phone, email, and chat, providing accurate product information, handling queries, and ensuring an exceptional customer experience. This role involves guiding customers about our nutraceutical products.

Qualifications:

• Bachelor's degree in Pharmacy, Nutrition, DVM, or Food Science

Experience:

• Fresh graduates are encouraged to apply (training will be provided)

Key Responsibilities:

• Interact with customers via phone calls, emails, and chat in a professional and courteous manner.
• Provide expert guidance to customers on the use, benefits, and suitability of our nutraceutical products.
• Assist customers with order placements, cancellations, refunds, and exchanges.
• Handle customer feedback and complaints, ensuring timely resolution and follow-up.
• Maintain an in-depth understanding of product formulations, ingredients, and benefits to provide accurate and reliable information.
• Coordinate with internal departments to relay customer insights and suggestions for service and product improvements.
• Ensure all communication adheres to company policies, procedures, and industry standards.
• Prepare and analyze customer interaction reports to identify common issues and improvement opportunities.

Requirements:

• Strong passion for customer satisfaction and wellness-focused service.
• Excellent verbal and written communication skills.
• Ability to adapt to changing priorities and multitask efficiently.
• Team-oriented mindset with a problem-solving attitude.

Job Type: Full-time

Work Location: In person

We are looking to hire a Product Support Specialist for one of our clients in the healthcare industry, based in Canada. Our client is transforming the fertility space through innovative digital solutions. As part of this mission, we seek a Product Support Specialist to support clinics and customers in effectively utilising our products.

This role is focused on customer support, issue resolution, and product usability feedback. You will act as the bridge between end-users and the product/engineering teams, ensuring a smooth and positive experience for all stakeholders.

Responsibilities:

• Handle customer support requests (via Zendesk, Jira, or other tools), providing timely responses and resolutions.
• Guide customers through technical and functional issues with clear, simple communication.
• Escalate product bugs or technical concerns to the engineering team, ensuring proper follow-up and tracking.
• Collaborate with product, QA, design, and DevOps teams to communicate field issues and improvement suggestions.
• Maintain and update internal documentation, FAQs, and knowledge bases to reduce repetitive queries.
• Support onboarding and training sessions for clinics and new users.
• Monitor and report recurring issues, providing insights for continuous improvement.
• Contribute to sprint ceremonies by sharing support insights and customer feedback.

Must Haves:

• 1-2 years of experience in SaaS product support or customer-facing roles.
• Bachelor's degree (Computer Science, Information Systems, or related field) or equivalent work experience.
• Strong communication skills with excellent English (written and spoken).
• Ability to troubleshoot, problem-solve, and guide non-technical users through technical issues.
• Strong organisational skills, attention to detail, and an ownership mindset.
• Familiarity with Agile and SDLC practices.
• Ability to manage multiple tickets/tasks at once without compromising quality.

Nice to Have (Optional Skills)

• Knowledge of tools like Postman, SQL basics, and monitoring dashboards (Sentry, CloudWatch).
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Basic knowledge of cloud-based products and integrations.
• Flexibility to work across teams and adapt quickly to new tools/processes.

Other Details

• Work Days: Monday Friday
• Timings: 11:00 AM 8:00 PM PKT (Night Shift)
• Location: Shaheed-e-Millat, Karachi (Remote after training period)

Job Type: Full-time

Pay: Rs80, Rs110,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• SaaS product support: 1 year (Required)

Language:

• English fluently (Required)

Location:

• Karachi (Required)

Work Location: In person

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We are building a team of Product Support Specialists who will provide Tier 1 support to our enterprise customers. This team will be responsible for resolving customer queries across multiple channels, collaborating with development teams, and identifying opportunities to improve our product, processes, and customer experience. This is an
onsite
position with working hours from
12:00 PM to 9:00 PM PKT.
Key Responsibilities

• Customer Support & Ticket Management
• Receive and respond to support queries via chat, email, and phone calls .
• Acknowledge and manage tickets generated by software users, ensuring timely resolutions.
• Schedule and conduct customer support meetings when requested.
• Log phone-based issues into the ticketing system and follow up until resolution.
• Issue Resolution & Collaboration
• Troubleshoot and resolve issues by analyzing backend systems and applying necessary changes/configurations.
• Engage with the development team for escalations and deeper technical fixes.
• Communicate effectively with customers to close the loop on resolutions.
• Product & Process Improvement
• Track and analyze support queries to identify recurring issues and trends.
• Prepare reports with insights and recommendations for the product team .
• Contribute to side projects that focus on product improvements, process optimization, and enhanced customer experiences.

Skills & Qualifications

• Strong communication skills (both written and verbal).
• Analytical mindset with problem-solving abilities.
• Basic technical knowledge and comfort with backend systems.
• Ability to collaborate effectively across teams (customers, developers, product managers).
• Customer-first attitude with proactive thinking.

Company Description

Hanzala Pharmaceuticals Pvt. Limited delivers superior Central Nervous System (CNS) medicines with integrity at the core. The company upholds the highest standards of ethics, compliance, and professional excellence. Hanzala Pharmaceuticals is committed to providing high-quality products that improve patients' lives. By prioritizing ethics and professional standards, the company ensures trust and reliability in every aspect of its operations.

Role Description

This is a full-time hybrid role as a Product Specialist based in Karachi Division, with some work-from-home flexibility. The Product Specialist will be responsible for the sales of assigned brands, medical sales promotion, sales management and development, conducting product meetings with KOLs, market & sales analysis, maintaining customer relationships, supporting sales efforts, and providing excellent customer service. The role involves interacting with various stakeholders and staying updated on market trends and product knowledge.

Qualifications

• Product Specialist and Sales skills
• Strong Analytical Skills and Communication abilities
• Customer Service experience and skills
• Ability to work independently and in a hybrid work environment
• Experience in the pharmaceutical industry of neuropsychiatry segment is a plus
• Bachelor's degree in a relevant field is preferred

Switch Communication

is looking for a
Product Specialist

to own day‑to‑day product execution for the Fitflex mobile apps (iOS/Android + PWA). You'll drive roadmap delivery, optimize onboarding and paywalls, grow organic downloads via ASO, and scale subscriptions through data‑backed experiments. You should be equally comfortable collaborating with design/engineering and digging into analytics to ship measurable outcomes.

Key Responsibilities

• Roadmap & Execution
  : Translate product vision into quarterly/bi‑weekly roadmaps, PRDs, and user stories with clear acceptance criteria.
• User Research & UX
  : Run quick discovery (surveys, interviews, usability tests) and partner with design on wireframes/flows for onboarding, paywall, and core features.
• Content Management
  : Plan and manage in‑app content calendars (workouts, meal plans, challenges), tags/metadata, and localization (English, Urdu/Roman‑Urdu where relevant).
• ASO & Organic Growth
  : Own App Store / Google Play listings (keywords, creatives, screenshots, localized copy), track rank movements, and ship experiments to improve CVR.
• Subscriptions Lifecycle
  : Optimize trials, pricing, paywalls, upsells, and win‑back offers; monitor renewal, churn, grace‑period, and dunning flows.
• A/B Testing
  : Define hypotheses, design experiments, implement variants (onboarding, paywall, feature gating, copy/creative), and report impact.
• Promotions Planning
  : Plan and execute seasonal promos (Ramadan, New Year, Back‑to‑Fitness), referral campaigns, bundles, and influencer/affiliates integration.
• Analytics & Reporting
  : Build and maintain dashboards for funnels (install → signup → activation → pay → retention), cohorts, LTV/CAC, ARPDAU, churn, and organic vs paid mix. Present weekly and monthly insights with actions.
• Compliance & Store Ops
  : Ensure store compliance, handle submissions, release notes, staged rollouts, and post‑release monitoring.

Requirements

• 3–4 years of mobile
  product management
   experience (B2C apps preferred) with shipped features and measurable business impact.
• Solid grasp of
  product marketing
   basics: positioning, messaging, go‑to‑market, and lifecycle campaigns.
• Strong
  UI/UX
   sensibility; able to critique designs and propose data‑informed improvements.
• Hands‑on experience with
  content management
  ,
  subscriptions
  ,
  organic growth/ASO
  ,
  A/B testing
  ,
  promotions planning
  , and
  analytics
  .
• Comfortable writing crisp PRDs, backlog grooming, and running standups with designers/engineers.
• Data literate: can build funnels, read cohorts, and analyze experiments; intermediate Excel/Sheets.
• Excellent written and verbal communication

Tools You Likely Know

• Analytics
  : Mixpanel, GA4, Firebase, App Store Connect, Google Play Console.
• Attribution & Subscriptions
  : App Store / Play Billing, Adapty/RevenueCat (or similar), Appsflyer/Adjust.
• Experimentation
  : Firebase Remote Config / A/B Testing (or equivalent), internal feature flags.
• Design/Research
  : Figma, Maze/Useberry (or similar), Lookback/Hotjar.
• Growth Ops
  : Apple Search Ads, Google UAC, Meta Ads basics; ASO tools.
• Collaboration
  : Jira, Confluence, Slack.

Success Metrics (First 6–12 Months)

• +X% improvement in store listing
  conversion rate
   (impressions → install) through ASO and creative tests.
• +X% increase in
  onboarding completion
   and
  activation rate
   (first meaningful action).
• +X% uplift in
  trial start
   and
  paywall conversion
  , with controlled churn.
• Clear
  weekly ops cadence
  : experiment pipeline, release health, and KPI reporting.

Nice to Have

• Health/fitness, coaching, or consumer subscription app experience.
• Experience with multilingual content and regional promos.
• Basic SQL for ad‑hoc analysis.

Location:

Islamabad | Onsite

Key Responsibilities:

• Tracks global competitors sensing for home appliance to provide an assessment of market opportunities, gaps in the portfolio, consumer preferences, competitive threats and more, to allow formation of a strategy and GTM plan, direct R&D development and support product life cycle management.
• Provides Trade Marketing/ Sales with effective selling tools such as product specifications, benefits and features, competitive comparisons, consumer insights and liaison with category management team.
• Leads within marketing and with other key departments (e.g., engineering, sourcing, supply chain, legal, creative services, market research) to develop and launch product and packaging innovations based on consumer needs and market opportunities/ trends.
• Plans for and utilize market research to affect key marketing plans and decisions.
• Develops ideas for improvement of the Dawlance product offering based on market needs, arranges for their approval and participates in their implementation;
• Analyze and suggest right price for the right value offered to the consumers for each SKU using PVL, the six sigma tool.
• Enhance brand worth through product/feature/dealers training and seminars.
• Evaluates all sales branches according to the assigned category of products.
• Execution of IPDP.
• Responsible for the management of product contents and service to enhance the brand positioning.
• Reviews all inbox collaterals including user manuals and documentation to maintain accuracy and consistency.
• Provides the sales team with the necessary technical expertise to enable them to sell the products.
• Works with Sales and Finance departments to determine pricing and promotion strategies and programs; evaluate profit impact of programs.
• Coordinates new product technology developments, product introductions, and model launches in support of product sales, demand, launch marketing, service teams.
• Develop Annual Operating Plan document including month wise / model wise/ dealer wise sales forecast for the assigned category for each fiscal year.
• New Product Development through IPDP is led by the category manager along with R&D, Quality, Service, Supply Chain, and Manufacturing to ensure timely launches as per plan.
• Responsible to perform all omni channel related tasks for the respective category and / or as assigned
• Perform other duties as assigned by management.

Requirements:

Education:

Master's / MBA in Marketing

Candidates also having background in engineering will be preferred.

Experience:

2-5 years

Company Description

Medilution Healthcare is a leading organization in the medical devices and diagnostics industry, focusing on marketing, sales, and distribution. We place patients at the center of everything we do, providing quality products, professional services, and unmatched knowledge to save and improve lives. Our mission is to deliver quality healthcare at an affordable cost without compromising quality. We believe in serving human beings with the utmost care, always considering that the patient could be a loved one.

Role Description

This is a full-time, on-site role for a Product Specialist located in Karachi. The Product Specialist will be responsible for managing the marketing, sales, and distribution of medical devices and diagnostics products. Daily tasks include analyzing product performance, providing excellent customer service, and communicating effectively with clients. The role also involves identifying sales opportunities, developing strategies to drive sales growth, and ensuring customer satisfaction with Medilution Healthcare's products.

Qualifications

• Experience as a Product Specialist
• Strong Analytical Skills
• Excellent Communication and Customer Service skills
• Proven Sales skills
• Ability to work on-site in Karachi
• Bachelor's degree in a related field
• Experience in the healthcare industry is a plus

Job Summary: This position is responsible for promoting Pfizer's products to health care professionals.

Key Responsibilities:

· Select potential customers accurately and work efficiently in order to get appropriate prescription generation.

· Stay updated to the latest data and strategies communicated by the marketing team and convey it effectively to customers.

· Improve customer development initiative of every brick to ensure growth and development

· Ensure timely visits to doctors for illustrating Products and specs.

· Maintain and analyze brick level data and communicate it with field manager to form strategies.

· Take feedback from clients and convey it to the field manager.

· Guide and assist customers (Doctors and chemists) with queries and concerns,

· Maintenance, tracking and effective deployment of medicines and assets throughout assigned area ensuring product availability and functionality.

· Follows the approved tour program, makes planned calls accordingly and presents the coverage in scheduled meetings.

· Submits reports regarding calls made to doctors and chemists to District Field Manager on the prescribed forms.

· Possess good skills on lead generation

Qualification: Pharm D with category

Experience Required: Worked in any Pharmaceutical and Health Care Company

Job Type: Full-time

Pay: Rs55, Rs65,000.00 per month

Work Location: In person

Job Description

Role purpose: Develop strategy and Shaping product portfolio for a given set of crops/geography to meet customer segment needs.

Key responsibilities of role:

• Developing product strategies for a given geography , collaborating with cross-functional teams to ensure product alignment with business goals
• Define local Target Product Profile, leading product decisions including market positioning and overall product life cycle management including portfolio shape .
• Planning trials: define the standard varieties, trial seeds allocation and standard key traits for evaluation of the PLC 6 trials
• Inputs Seed Production needs of PLC 5 to 6 & 6 to 7 for the territory
• Consolidates CU or Territory Trial reports (PLC6) to support advancement decision and promotional activities
• Define and drive New Product Introduction (NPI) strategy and Plans with the Customer Experience campaigns
• Drive variety naming and activate registration / IP protecting including trials
• Assess value traits & positioning , proposing pricing
• Provide strategic inputs to RCL by maintaining an in-depth understanding of the changing market trends,values value chain needs including competitors landscape
• Update customer needs and preferences, to support analysis of portfolio health, update of TPP and prioritize segments/target/market scope
• Gives technical support to key producers, leverages technical knowledge to the sales team to prepare sales arguments and after sales support

Knowledge, experience & capabilities

• Product Strategy Development: Experience in developing product strategies and collaborating with cross-functional teams
• Product Lifecycle Management: Knowledge of defining market positioning and life cycle management
• Data Consolidation and Analysis: Experience in consolidating Trial reports to support advancement decisions and developing promotional activities.
• New Product Introduction Strategy: Ability to define and drive NPI strategy including customer experience campaigns.
• Market Analysis and Pricing: Experience in assessing value traits, market positioning, and proposing pricing strategies based on market trends and competitor analysis.
• Customer Needs Analysis: Ability to update customer needs and preferences, support
  
  portfolio health analysis, and update Target Product Profiles.

Competencies

• Ability to conduct market research and analyze customer needs and preferences to identify opportunities for product development and portfolio expansion.
• Strategic thinking: The ability to think strategically and develop long-term plans for product portfolio development that align with business goals and customer needs.
• Communication skills: Strong communication skills to collaborate with cross-functional teams,including sales, marketing, and engineering, to ensure that product development aligns with customer needs and business objectives.
• Adaptability: The ability to adapt to changing market conditions and customer needs to ensure that the product portfolio remains relevant and competitive.
• Influencing: Strong influencing skills to inspire and motivate teams to achieve product development goals and drive innovation