9 Process Improvement jobs in Pakistan

Job Overview:
Responsibilities include identifying improvement areas, implementing process enhancements, and monitoring their effectiveness. The specialist collaborates with teams to develop performance metrics, analyzes data for improvement opportunities, and communicates findings to management. They utilize DevOps data to create Power BI dashboards, conduct audits, and support best practice adoption. Strong knowledge of software processes and agile methodologies, proficiency in Microsoft Office and DevOps tools, and excellent communication and analytical skills.

Job Responsibilities:

• Identify and analyze opportunities for improvement within the organization.
• Assist in the development and execution of process improvement initiatives, including documentation, process mapping, and training sessions.
• Collect and analyze performance data to identify trends and opportunities for enhancement, and communicate insights and recommendations effectively.
• Work on Power BI dashboards and extract data.
• Conduct assessments to ensure compliance with organizational standards and pinpoint areas for enhancement.
• Assist in the implementation of best practices and methodologies in project management, quality assurance, and resource management.
• Collaborate with departments such as Software Engineering, Quality Assurance, and Product Management to identify improvement areas and implement best practices.
• Facilitate workshops to engage teams in identifying and implementing continuous improvement initiatives across projects and processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Familiarity with software development processes, agile frameworks, quality assurance, project management, and industry best practices.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Basic understanding of Power BI dashboards.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Knowledge of ISO 9001, ISO 2000, and ISO 27001 is a plus.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.

The Difference You'll Make:
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you'll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we're not just advancing technology — we're making a tangible difference in people's lives.
Together, let's save lives.

ATCO is hiring Assistant Process Improvement Manager.

Key Responsibilities:

· Assist in process mapping activities (AS IS and TO BE).

· Facilitate the creation of learning materials for effectively rolling out new SOPs and processes.

· Promote and foster a culture of continuous improvement, innovation, and excellence throughout the organization.

Education & Experience:

· BBA / MBA, subject knowledge in Business Process Management

· 2 years of relevant experience

Skills:

· Enthusiastic about Generative AI and emerging technologies

· Basic understanding of UI/UX principles

· Strong problem-solving and analytical mindset

· Effective communication and collaboration skills

· Ability to adapt quickly to new tools and processes

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Job Title: Expert Business Process Management

Grade Level: L2

Location: Islamabad

Last Date to Apply : 9th October 2025

What is Expert Business Process Management?

The Expert Business Process Management is responsible for supporting the design, implementation, and governance of business processes to enhance efficiency, strengthen customer experience, and ensure compliance across JazzCash. The role requires strong analytical, process, and project management skills, along with the ability to work collaboratively with cross-functional stakeholders to identify improvement opportunities and enable customer-centric product and service delivery.

In addition, the Expert will act as a key CX liaison in product and project development, ensuring that customer experience KPIs, call center insights, and customer feedback are effectively integrated into business processes and product decisions. This position reports to Stream Head Business Process Management & Standardization.

What does Expert Business Process Management do?

1. BPM Strategy & Process Design

·    Support the development and execution of BPM strategies, frameworks, and methodologies to improve efficiency, quality, and consistency across JazzCash operations.

·    Analyze, document, and redesign processes to align with business and CX objectives, ensuring scalability, automation readiness, and compliance with industry best practices.

·    Assist in establishing and maintaining process governance mechanisms, including documentation (OLAs/SLAs), KPIs, and continuous improvement initiatives.

·    Explore and recommend opportunities for automation and AI-enabled solutions as part of process design and standardization.

1. CX Integration & Product Development

·    Act as a CX-side representative in product and project development, ensuring customer experience KPIs, call center insights, and complaint data are incorporated into decision-making.

·    Provide support to cross-functional teams in implementing standardized processes and ensuring customer-centric product development.

1. Process Improvement & Optimization

·    Collaborate with stakeholders to identify and drive process improvement opportunities through root-cause analysis, CX deep-dives, and optimization projects.

·    Identify opportunities for process automation and use of AI/analytics to enhance efficiency, reduce manual work, and improve customer experience.

·    Conduct data analysis and reporting to highlight process gaps, track customer pain points, measure improvements, and assess post-implementation impact.

1. Project Management Support & Leadership

·    Contribute to project management activities, including planning, monitoring progress, and ensuring timely delivery of initiatives that impact customer experience.

·    Support ongoing projects and take ownership of assigned projects, leading them end-to-end in coordination with cross-functional teams.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it take to be an Expert – Business Process Management?

·    Bachelor's degree in Business Administration, Management, Industrial/Process Engineering, Computer Science, or related discipline (Master's degree such as an MBA in Operations, Strategy, or Project Management preferred).

· –5 years of relevant experience in business process management, project management, or product support (experience in FinTech, telecom, or financial services is preferred).

·    Familiarity with FinTech, Financial Services, or Branchless Banking operations and regulatory frameworks.

·    Understanding of call center operations, KPIs, and customer service processes.

·    Knowledge of BPM principles, methodologies (e.g., Lean Six Sigma, BPMN), and process modeling tools/software.

·    Strong analytical, problem-solving, and data interpretation skills with the ability to drive insights into action.

·    Effective communication and stakeholder management skills, with the ability to work across cross-functional teams.

·    Basic project management knowledge; familiarity with PMP/Agile/Scrum is considered an advantage.

·    Certifications in BPM, Lean Six Sigma, Project Management, or Automation/Analytics tools are a plus but not mandatory.

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Job Title: Expert Business Process Management

Grade Level: L2

Location: Islamabad

Last Date to Apply : 9th October 2025

What is Expert Business Process Management?

The Expert Business Process Management is responsible for supporting the design, implementation, and governance of business processes to enhance efficiency, strengthen customer experience, and ensure compliance across JazzCash. The role requires strong analytical, process, and project management skills, along with the ability to work collaboratively with cross-functional stakeholders to identify improvement opportunities and enable customer-centric product and service delivery.

In addition, the Expert will act as a key CX liaison in product and project development, ensuring that customer experience KPIs, call center insights, and customer feedback are effectively integrated into business processes and product decisions. This position reports to Stream Head Business Process Management & Standardization.

What does Expert Business Process Management do?

1. BPM Strategy & Process Design

·    Support the development and execution of BPM strategies, frameworks, and methodologies to improve efficiency, quality, and consistency across JazzCash operations.

·    Analyze, document, and redesign processes to align with business and CX objectives, ensuring scalability, automation readiness, and compliance with industry best practices.

·    Assist in establishing and maintaining process governance mechanisms, including documentation (OLAs/SLAs), KPIs, and continuous improvement initiatives.

·    Explore and recommend opportunities for automation and AI-enabled solutions as part of process design and standardization.

1. CX Integration & Product Development

·    Act as a CX-side representative in product and project development, ensuring customer experience KPIs, call center insights, and complaint data are incorporated into decision-making.

·    Provide support to cross-functional teams in implementing standardized processes and ensuring customer-centric product development.

1. Process Improvement & Optimization

·    Collaborate with stakeholders to identify and drive process improvement opportunities through root-cause analysis, CX deep-dives, and optimization projects.

·    Identify opportunities for process automation and use of AI/analytics to enhance efficiency, reduce manual work, and improve customer experience.

·    Conduct data analysis and reporting to highlight process gaps, track customer pain points, measure improvements, and assess post-implementation impact.

1. Project Management Support & Leadership

·    Contribute to project management activities, including planning, monitoring progress, and ensuring timely delivery of initiatives that impact customer experience.

·    Support ongoing projects and take ownership of assigned projects, leading them end-to-end in coordination with cross-functional teams.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it take to be an Expert - Business Process Management?

·    Bachelor's degree in Business Administration, Management, Industrial/Process Engineering, Computer Science, or related discipline (Master's degree such as an MBA in Operations, Strategy, or Project Management preferred).

· years of relevant experience in business process management, project management, or product support (experience in FinTech, telecom, or financial services is preferred).

·    Familiarity with FinTech, Financial Services, or Branchless Banking operations and regulatory frameworks.

·    Understanding of call center operations, KPIs, and customer service processes.

·    Knowledge of BPM principles, methodologies (e.g., Lean Six Sigma, BPMN), and process modeling tools/software.

·    Strong analytical, problem-solving, and data interpretation skills with the ability to drive insights into action.

·    Effective communication and stakeholder management skills, with the ability to work across cross-functional teams.

·    Basic project management knowledge; familiarity with PMP/Agile/Scrum is considered an advantage.

·    Certifications in BPM, Lean Six Sigma, Project Management, or Automation/Analytics tools are a plus but not mandatory.

Benefits

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

We are looking for an experienced developer/technical expert to help us improve the printing and chemical processes in our factory. The main focus will be on quality enhancement, troubleshooting existing issues, and optimizing production efficiency.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

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Job Type: Full-time

Pay: Rs25, Rs35,000.00 per month

Work Location: Remote

Position: Process Optimization Specialist

Location: On-Site, Bahria Phase 4 Rawalpindi, Night Shift

Experience Required: 3–5 years in process improvement, operations, or related fields

Employment Type: Full-time

About the Role

We are seeking a results-driven Process Optimization Specialist to analyze, improve, and streamline our business processes. The ideal candidate will have a strong background in identifying inefficiencies, implementing solutions, and ensuring that workflows align with organizational goals. This role requires excellent analytical skills, problem-solving abilities, and the capability to work cross-functionally.

Key Responsibilities

• Analyze current processes and workflows to identify inefficiencies and bottlenecks.
• Develop and implement process improvement strategies to enhance productivity and efficiency.
• Collaborate with cross-functional teams to design, test, and deploy new workflows.
• Apply methodologies such as Lean, Six Sigma, or Kaizen to drive continuous improvement.
• Measure and track performance metrics to evaluate the success of implemented changes.
• Recommend tools, technologies, and automation solutions for process enhancement.
• Prepare documentation, reports, and presentations for stakeholders and leadership teams.
• Drive a culture of operational excellence across the organization.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• 3–5 years of experience in process improvement, operations, or business analysis.
• Strong knowledge of process optimization methodologies (Lean, Six Sigma, etc.).
• Excellent analytical, organizational, and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and stakeholder management abilities.
• Proficiency in MS Office, process mapping tools, and project management software.

Preferred Skills

• Six Sigma Green Belt or similar certification.
• Experience with automation tools, ERP systems, or workflow management platforms.
• Exposure to change management practices.

Why Join Us?

• Opportunity to lead impactful optimization projects.
• Collaborative work environment focused on growth and innovation.
• Competitive salary and benefits.
• Professional development and career growth opportunities.

Job Type: Full-time

Application Question(s):

• Are you comfortable traveling to Bahria Phase 4 Civic Centre Daily?
• Are you comfortable working in On-Site Night Shift?

Work Location: In person