480 Phone Support jobs in Pakistan

We are looking for Experienced CSR (Only Frontier) for Medicare Campaign. It is office based job. Call Center Voice Agents are encouraged to apply.

Jobs in Attock

Requirements:

Minimum Experience 1 Year.

Fluency in English.

Must have laptop and Headgears (for work from home)

Must be punctual and hardworking.

Candidates from Attock can join us in Office

Outsourcing/Offshoring - Rawalpindi, Pakistan

We are hiring eligible Call Center representatives for our Call Center located at Main University Road, Gulshan-e-Iqbal block 13B, Karachi. Both fresh and experienced can apply.

Job Timings & Salary Package

Shift 1: 06:00 PM to 11:00 PM (15,000 basic salary + 1,500 Allowance + Commission)

Shift 2: 11:00 PM to 07:00 AM (20,000 basic salary + 2,000 Allowance + Commission)

• Working Days are Monday - Saturday (6 days a week)
• Fresh candidates and students are highly encouraged to apply
• Training will be provided after hiring
• Atleast have basic communication skills in English
• Pick and drop is not available
• Age limit 15 to 25

• Hard Working
• Motivated
• Dedicated to his work
• Atleast have basic communication skils in English

4 days ago Be among the first 25 applicants

Direct message the job poster from Luqon Inc.

Hiring Alert at Luqon BPO

Job Description

-Not a remote job

-U.S Campaign

-Job type: On-site

-Basic Salary

-Commissions

-Professional Environment

Requirements

-Must have fluent in English conservation

-Experience: Minimum 6 months to 1 year in call center

Location: Plaza #74 Civic Centre, Phase 4, Bahria town, Rawalpindi.

Apply now:

Contact at: +923024638774

• Seniority level Not Applicable

• Employment type Full-time
• Industries Services for Renewable Energy

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Zameen.com is looking to hire a passionate candidate for its ‘call representative’ post.

About Us:

Zameen.com is Pakistan’s Largest Online Real Estate Portal Connecting Buyers with Sellers within & outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.

Job Description:

As an call representative- Project Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.

Duties and Responsibilities:

Understanding clients requirements

Ensure that clients are thoroughly briefed about relevant property units.

Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.

Follow up with clients to understand evolving change in requirements.

Maintain good relationship with the clients.

Requirements:

Education to degree level or equivalent practical experience.

Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values

1-3 year of experience in sales (Fresh Graduates are also encouraged to apply)

An opportunity to become part of a highly professional and dynamic team working on the best practices.

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Local and international exposure with our partner ventures.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development

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Location : Office-Based (Night Shift) Working Hours: Monday to Friday, 08:00 PM to 05:00 AM 1-Hour Break

Are you looking for an exciting opportunity to join a dynamic and thriving team as a Call Center Representative? If you have excellent communication skills, a passion for customer service, and the ability to work during the night, we want to hear from you!

Responsibilities:

Answering inbound calls from customers and addressing their inquiries, concerns, or issues in a professional and courteous manner.

Providing exceptional customer service and ensuring a positive experience for every caller.

Accurately recording and updating customer information in our database.

Resolving customer issues or escalating complex cases to the appropriate department.

Meeting or exceeding performance targets and quality standards.

Following company policies and procedures to ensure the highest level of service.

Qualifications:

Strong communication and interpersonal skills.

Customer-oriented with a positive attitude.

Ability to work during the night shift (Monday to Friday, 08:00 PM to 05:00 AM).

Excellent problem-solving and multitasking abilities.

Previous call center experience is a plus, but not required.

Competitive salary with additional bonuses and incentives.

Friendly and inclusive working environment.

Opportunities for career growth and development.

Comprehensive training and ongoing support.

One-hour break for you to relax and recharge.

Modern and comfortable office facilities.

Join our team and embark on a rewarding career in the call center industry, where you can make a difference and enjoy a range of benefits, including extra bonuses and more facilities. We look forward to welcoming you to our team!

Fluency in English: A strong command of the English language, including proper pronunciation, grammar, and vocabulary, is crucial for clear and effective communication.

Cogentro provides web-based software solutions for small to medium enterprises and individuals, offering accessibility and affordability.

Role Description

This is a full-time on-site role for a Call Center Operator located in Faisalabad. The Call Center Operator will be responsible for handling inbound and outbound calls, assist customers with inquiries, provide information about products and services, and follow call center scripts when handling different types of calls. The Call Center Operator will also be responsible for providing exceptional customer service, resolving customer complaints, and escalating issues to the appropriate department when needed.

Qualifications

Phone etiquette, communication, and customer service skills

Experience in customer support and contact centers

Excellent verbal and written communication skills in English and Urdu

Ability to work well under pressure and handle stressful situations

Good problem-solving skills and ability to think on their feet

Effective listening skills and ability to show empathy towards customers

Familiarity with CRM software and Microsoft Office

High school diploma or equivalent

Associate's or Bachelor's degree in a relevant field is a plus

Communications Skills, Process Operatio n Handling,Customer Service, Operations Problem Solving

We are hiring experienced call center agents for our U.S.-based Medicare campaign.

Requirements:

• Minimum 2 years of experience in U.S. campaigns
• Strong English communication skills
• Familiarity with Medicare processes is a plus
• Ability to work night shifts
• Professional and punctual

Responsibilities:

• Conduct outbound/inbound calls for Medicare verification
• Ensure compliance and data accuracy
• Maintain call logs and verification records
• Meet daily and weekly performance targets

Benefits:

• Competitive salary and incentives
• Growth opportunities
• Supportive work environment

Apply now to join a fast-growing BPO team serving top-tier U.S. clients.

• Entry level

• Full-time

• Technology, Information and Internet

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Get notified about new Call Center Specialist jobs in Lahore, Punjab, Pakistan .

• Be available to affect the entirety of the team's operations.
• Manage by walking around. Be visible to answer questions.
• Take calls that your agents can't handle and be available when an agent appears to need assistance.
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
• Motivate and encourage agents through positive communication and feedback
• Being available to affect the entirety of the team's operations differentiates a supervisor from senior management.
• To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor."
• Senior management has a role that involves less floor time.
• When call centers take supervisors away from the main floor for meetings, they are affecting time the supervisor can use to motivate his agents.
• The supervisor should spend the entire call center shift on the floor.(Conceptually , most managers understand this.
• On a practical basis, supervisors find themselves off the main floor, and in meetings, as much as 80% of their time!)

• Meet at least once each week with your team. At a minimum, review the following topics:
• Review the past week's events, including statistics, results and industry news.
• Disseminate new product information to the agents.
• Discuss a sales theme or point-of-interest topic for the agents.
• Present commendations and awards.
• Communicate company information.
• Answer questions and comments.
• Provide agents with a glimpse of future weeks.
• Perform at least one monitoring evaluation with each agent every two weeks
• Spend 30 minutes to one hour monitoring the agent.
• Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist.
• At the conclusion, copy the checklist and put it in the agent's file
• Give the original checklist to the agent.
• Keep track of attendance, daily statistics, paid time off, sick time, etc.
• Ensure administrative bookkeeping is accurate.
• Create and maintain files on each agent as they relate to attendance, production, and reviews.
• Present to the Project Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team

Bachelor's degree and good English speaking skills.

Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.

Job Description:

As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer service to clients in the USA, UK, and Western markets. You will lead a team of dedicated customer service representatives, drive performance improvements, and contribute to our mission of exceeding client expectations.

Key Responsibilities:

1. Team Leadership: Lead, motivate, and mentor a team of customer service representatives, fostering a positive and high-performance work environment.
2. Performance Monitoring: Monitor and assess team performance, ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs).
3. Quality Assurance: Implement and maintain quality assurance processes to ensure consistently high-quality interactions with customers.
4. Training and Development: Identify training needs, provide coaching and guidance to team members, and facilitate continuous skill development.
5. Operational Efficiency: Optimize call center operations to meet and exceed client expectations while managing resource allocation effectively.
6. Client Engagement: Build and maintain strong relationships with clients, understanding their unique requirements and proactively addressing concerns.
7. Reporting: Generate and analyze reports on call center performance, identifying trends and areas for improvement.
8. Compliance: Ensure that the call center operates in compliance with industry regulations and company policies.

Benefits:

1. Competitive salary and performance-based bonuses.
2. Opportunities for career advancement.
3. A supportive and collaborative work culture.

If you are an experienced Call Center Supervisor with a strong track record of success and a passion for delivering outstanding customer service, we invite you to apply for this exciting opportunity. Join our team and contribute to our mission of exceeding client expectations.

Qualifications:

1. Bachelor's degree in business, communication, or a related field preferred.
2. Proven experience as a Call Center Supervisor, ideally with exposure to USA, UK, and Western markets.
3. Strong fluency in English.
4. Strong leadership and people management skills.
5. Excellent communication and interpersonal abilities.
6. Analytical mindset with a focus on performance metrics.
7. Experience with call center software and technology.
8. Client-focused and committed to delivering exceptional service.
9. Flexibility to work in shifts as required.