7 Patient Services jobs in Pakistan

Introduction The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics and Physiotherapy, and cater to children, adults, and elderly patients for general health checks or specific disease consultations. As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

You will be responsible for collecting data related to the scope of services of Quality and Patient Safety activities at the Medical Centres and Home Health services. S/he will assist quality activities under the supervision of Manager Medical Centres and Home Health Services and Director of QPS department.

You will be responsible to:

• Assist Outreach Medical Services in the operational planning of quality assurance program, systems and processes.
• Act as resource and liaise between Outreach Medical Services and Quality and Infection Prevention department.
• Develop, maintain and monitor clinical indicators as an input to OPPE in collaboration with all medical and surgical department like Medicine, Family Health, Ob/gyn etc as applicable.
• Coordinate, compile and analyse institutional dashboard indicators, JCIA library of measures, clinical measure, managerial measures, International Patient Safety Goals, departmental KPIs, etc.
• Conduct and coordinate internal and external quality audits as per approval plan, compile the audit results and ensure execution of action plan(s) accordingly.
• Adopt best practices for proper and optimum utilization of existing resources.
• Review all quality documents and content timely and ensure up to date authentication including but not limited to scope of services, standards of practices, MR documents, intranet content, teaching and marketing material etc.
• Ensure all employees of Outreach Medical Services receives required trainings, as appropriate.
• Act as facilitator in Comprehensive Unit Based Safety programs, providing resources and facilitation for departmental quality projects.
• Assist in identifying development and documentation of quality projects.

You should have:

• Bachelor’s Degree in Nursing (BScN) from an accredited school
• Master’s Degree will be preferred
• 3 Years of Clinical experience one year of experience in similar role
• Good interpersonal and communication skills
• Proficient with Microsoft Word, Excel and PowerPoint
• Able to utilize current and emerging technology efficiently

Comprehensive employment reference checks will be conducted.

Interested candidates should send their detailed CVs by email to and mention "Coordinator, Quality and Patient Safety" in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by February 22, 2025

Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experiencedPatient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position

Timings 06 PM – 03 AM PST (Monday- Friday)-Evening Time

DUTIES AND RESPONSIBILITIES:

• Contact patients via telephone prior to their scheduled appointment.
• Interview patients over the telephone to obtain complete and accurate information
• Enter all patient data into the electronic medical record
• Re-schedule patient appointments as required via telephone calls

and written notification to patients.

• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
• Other duties as assigned.

Qualifications and Skills:

• Must display a 'customer-first mentality
• English proficiency required (Listening and Speaking)
• Self-starter and self-manager (Complete Training will be provided)
• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to work as a team player with fellow peers and providers.

.

Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experienced Patient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position.

Timings: 06 PM – 03 AM PST (Monday- Friday) - Evening Time

• Contact patients via telephone prior to their scheduled appointment.
• Interview patients over the telephone to obtain complete and accurate information.
• Enter all patient data into the electronic medical record.
• Re-schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
• Other duties as assigned.

• Must display a 'customer-first mentality.'
• English proficiency required (Listening and Speaking).
• Self-starter and self-manager (Complete Training will be provided).
• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to work as a team player with fellow peers and providers.