25 Pakistan Post jobs in Pakistan

HR Associate - Local post for nationals of Pakistan - Islamabad

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. Background

Job Title: Human Resource Associate Department: Human Resources CO Reports to (Title/Level): Sr. Human Resources Associate Current Grade: SB 3/2 UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Under the overall supervision of the Representative and direct supervision of Human Resources Associate, the Human Resources Associate supports the Office Human Resources by performing a variety of standard administrative processes ensuring high quality and accuracy of work. The HR Associate promotes a client, quality and results-oriented approach. The HR Associate works in close collaboration with the programme and projects staff and the Operations team to ensure consistent service delivery. Duties and Responsibilities

1. Provide general human resources support to the Office in accordance with UN Women rules, regulations, policies, and strategies Provide administrative coordination in the extension of contracts, processing of national benefits and allowances, and entitlements, and renewal of UNLPs; Input and track all transactions related to positions, recruitment, benefits, earnings/deductions, retroactivities, recoveries, adjustments and separations through Atlas; Assume overall responsibility for leave management; record management; Process payment of consultants, 3rd party contract holders, performance bonus of SC holders; Facilitate staff separation process; Create/update entries of vendors and PO in ATLAS system; Facilitate induction of new hires; Follow-up on completion of Performance management documents; Maintain staffing lists and reports, as required; Maintain attendance register of office and compile quarterly mission and leave plans of staff. 2. Facilitate and coordinate recruitment processes in full compliance with UN Women rules, regulations, and HR policies and guidelines Draft job descriptions and vacancy announcements; assist in reviewing and processing requests for classification; Screen candidates and facilitate and participate in interview panels as necessary; Prepare recruitment recommendations/supporting documentation for the Central Review Board (CRB); Prepare position establishment, liaise with headquarters and assure that action is completed; Provide regular recruitment status reports; Provide advice to local recruitment in programmes/projects when necessary. 3. Maintain data in relation to HR in full compliance with UN Women rules, regulations, and HR policies and guidelines Maintain and update internal database and files on administrative HR matters in a confidential and secure manner; Generate a variety of standard and non-standard statistical and other reports from various databases; Update position data in Atlas, association of positions to chart fields (CoAs), update of CoA information and setting up vendors; Maintain e-filing on sharepoint. 4. Provide administrative support to knowledge building and knowledge sharing Facilitate trainings for the operations/projects staff on administration. Core Values: · Respect for Diversity Core Competencies: · Awareness and Sensitivity Regarding Gender Issues · Accountability · Creative Problem Solving · Stakeholder Engagement · Leading by Example · Strong knowledge of HR administration, processes and policies; · Ability to administer and execute administrative processes and transactions; · Ability to handle information of a confidential nature; · Ability to provide inputs to business processes re-engineering, implementation of new systems; · Good quantitative skills; ability to produce reports; Required Skills and Experience

Education: Completion of secondary education is required. Bachelor’s degree in HR, Business or Public Administration or related fields is an asset. Experience: At least 5 years of progressively responsible experience in office administration and/or human resource management; Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and experience in handling of web-based management system; Experience in the use of Quantum is an asset. Language: Fluency in English is required. Knowledge of the other UN official working language is an asset. Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment. At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. Accessibility: All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

#J-18808-Ljbffr

- Responsible for supporting Service Delivery Management according to agreed KPIs and project targets.

- Assist the Country Manager in acting as the primary point of contact for all key project stakeholders.

- Support project performance management, including the oversight of all resources deployed and engaged in projects.

- Aid in planning, leading, forecasting, risk management, negotiation, issue resolution, and communication management for projects.

- Support the Country Manager in ensuring adherence to best practices, processes, and strategic management objectives.

- Assist Human Resource Management in resource management activities.

- Support administrative, logistical, HR, technical, technological, and infrastructural operations.

- Help the Country Manager in effective communication and reporting related to projects.

- Provide strategic and tactical support to management.

- Oversee training, development, and performance management of project teams in collaboration with Human Resource Management.

- Manage vendor relationships and performance.

#J-18808-Ljbffr

Job Responsibilities:
• Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing.
• Teleconference with the Supplier to get updates and ensuring timely escalations of issues.
• Work with international clients belonging to Foreign Regions.
• Work in rotation while providing customers with timely and desired feedback.
• Solve customer issues through various communication tools (Email, Phone Calls, etc…).
• Develop calculations based on order size and essential requirements.

Job Shifts: 3pm – 12am Monday to Friday

Job Specification

Requirements:
Experience: 2 to 4 Years of Customer Services, Research & Analysis
Location: Karachi (SMCHS)

Candidate should have managerial or assistant managerial experience.

Skills:
• Fluent English Verbal & Written Communication Skills as the incumbent will be dealing in International Market
• Ms. Excel Expertise & Experience
• Customer Satisfaction
• Supply Chain Management / Marketing
Education: BBA/MBA (Marketing/Supply Chain) (Applicants having A/O Level’s background will be preferred).

About Us

Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services.

#J-18808-Ljbffr

Job Responsibilities

• Assigning of all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
• The role requires managing effective internal/external client relationships within a defined area of responsibility.
• Liaising with multiple customers and suppliers within the global IT industry.
• Managing the business model within the Supply Chain industry / ITSM and ensuring SLA compliance.
• Multiple communications with vendors and customers via various technology channels around the globe.
• Update the existing databases with changes and the status of each customer.
• Capture and interpret basic customer information.
• Analyze the various parts of a problem properly and develop logical solutions with attention to detail.
• Build a services relationship with the customer.
• Team management and client management.

Job Specification

Skills:

• Excellent communication skills.
• Ability to work under pressure and possess basic analytical skills.
• Basic MS Office skills and a 'can do' attitude.
• Flexible and adaptable in different situations and environments.
• Sound understanding of complex processes.
• A proactive approach to customer queries and problems.
• Knowledge of e-supply chain and customer service is required.
• Flexibility to work in rotating shifts.

Experience:

Must have at least 2 years of experience in customer services, management, or account management.

Location: Information Technology and Services - Karachi, Pakistan

About Us

Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector.

#J-18808-Ljbffr

Cooperative Computing (C|C) is a digital enablement organization enabling organizations to effectively operate in the automated economy. The future of business is in maximizing relationships through the effective use of technology. With our clients, we discover, strategically engineer a digital strategy and enable these strategies through the implementation of best-in-class applications to achieve clients 10x growth.

Our performance culture is built through our team members, working together to help our clients succeed. We inspire growth with our team members in delivering fanatical and passionate client experiences, knowing effective technology is built with and for people.

Our Values:

• Be Fanatical and Passionate Delivering Superior Client Experiences - It’s who we are! Our customers are the center of every idea, process, and decision we create in building sustainable relationships. We over communicate, over deliver & outperform ourselves every time.
• Growth is Contagious - I grow, You grow, We all grow.
• Be Innovative - Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward.
• Show Empathy & Be Honest - Every single word spoken, or action performed for our Customers, Team Members, Partners & Stakeholders will be filled with kindness, candor and honesty.
• High Performance - It’s not for everyone - Our culture is our team members. We make the lives of our fellow team members better by first recognizing “I” am a team member first. We measure our progress constantly to be a better version of ourselves with every new day.

Life at CC:

Life at CC is a fusion of ambition, recognition, and lifestyle, where your career takes flight. We champion a high-performance culture with top-tier compensation and flexible working models. With us, enjoy robust benefits, milestone celebrations, and unparalleled learning opportunities. We foster a vibrant community through dynamic team activities. Join CC - embark on a journey where every day is rewarding and growth is a guaranteed promise.

About the Role:

As a Service Delivery Manager at Cooperative Computing, you will be leading a team to provide on-going support and management of delivered solutions while ensuring that technology services are delivered on time and within budget. This involves a wide range of activities, from setting up help desks to coordinating with support teams, monitoring incident response times, and assuring prompt and effective issue resolution.

Mission:

The core mission of the Service Delivery Manager is to maintain end-to-end accountability for customer satisfaction and overall delivery excellence. This role requires regular communication, provision of status updates, and addressing any concerns or issues the client may have. You will work in close collaboration with the Developers, QA, DevOps, SecOps, and Project Management teams to determine necessary activities for successful service delivery. This includes areas of Development, Quality Assurance, DevOps, and SecOps, as well as cooperation with Human Resources to ensure the availability of necessary resources.

Job Specification

The Service Delivery Manager will exhibit the following capabilities:

• A strong understanding of ITSM practices, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
• Proven ability to juggle multiple and conflicting priorities in a timely and sensitive way, with full transparency.
• Strong leadership skills, with a track record of holding teams to the highest standards, project discipline, and accountability.
• Strong communication and problem-solving skills for delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution.
• Understanding the pipeline of demand and working with Resource Planners to ensure an appropriate supply of resources.
• Financial management and reporting skills, and ability to optimize processes.
• ITIL V4 Foundation Certification is required. ITIL strategist Certification would be a plus.
• Experience in working closely with DevOps, Developers, Systems, and Helpdesk teams.
• At least 10+ years of experience working in the IT industry.

Results:

• Ensure the smooth functioning of the clients' IT systems by resolving technical issues promptly and maintaining positive relationships with clients.
• Regularly report to senior management about ongoing projects and provide routine operational analysis.
• Foster the reputation of our service desk as a vital business asset in our clients' eyes.
• Consistently meet client expectations, maintain client satisfaction, and build lasting relationships by providing excellent service delivery.

Information Technology and Services - Karachi, Pakistan #J-18808-Ljbffr

Inbox Business Technologies is seeking a dedicated and experienced Service Delivery Manager to ensure effective delivery of IT services to our clients. The Service Delivery Manager will be responsible for managing the service delivery process, ensuring that all services meet the agreed-upon service level agreements (SLAs) and customer expectations. This role involves working closely with clients to identify their needs, managing a team of service delivery professionals, and ensuring the successful execution of service delivery initiatives.

Key Responsibilities:

• Manage day-to-day operations of the IT Service Desk and support teams.
• Ensure effective implementation and adherence to ITIL/ITSM processes, including Incident, Service Request, Problem, and Change Management.
• Maintain and continuously improve service levels through monitoring KPIs and SLAs.
• Coordinate with internal technical teams to ensure timely resolution of high-priority incidents and issues.
• Develop and maintain service performance dashboards and regular reporting for leadership.
• Act as the primary escalation point for service-related issues, ensuring timely and transparent communication with all stakeholders.
• Lead or contribute to IT service improvement initiatives and related projects.
• Conduct regular service reviews to gather feedback and enhance user satisfaction.
• Train, mentor, and evaluate the performance of IT support personnel.
• Manage vendor and service provider relationships, ensuring consistent quality and adherence to contractual SLAs.
• Promote a culture of excellence, accountability, and continuous service improvement within the IT support function.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage.
• 6–10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role.
• Strong understanding of ITSM tools and reporting (e.g., ServiceNow, BMC Remedy, etc.).
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management abilities.
• Proven ability to lead and motivate support teams in a fast-paced environment.
• Pleasing personality, approachable demeanor, and professional attitude.
• Experience in managing vendors and external service providers.

• Preferred Attributes:
• Certification in project management (PMP, PRINCE2) is a plus.
• Experience in managing support for enterprise-level systems and infrastructure.
• Strong analytical and problem-solving skills.

#J-18808-Ljbffr

Monitoring & managing the mailbox related to service calls
Meet various client service requests.
Understand the scope of work and the requirements.
Act as a bridge between a client and the resource.
Create and ensure all ticket information is shared and entered correctly.
Ensure that the information to all other departments is shared correctly and timely.
Coordinate with the resources.
Ensure that 100% of the service calls are entertained in the best manner.
Issue mitigation / resolving escalations.

Job Specification

The Services Delivery team member needs to be someone who is ready to accept the challenges
Excellent analytical & problem-solving capabilities with special attention to accuracy & detail.
Very organized, meticulous, and detailed in entering information.
Ability to effectively plan, prioritize & multi-task in high-volume workload situations.
Self-starter with proven ability to take ownership.
Self-motivated & driven.
Own overall relationship with Quattris Clients & resources.
Comfortable working on a roaster basis.
Conduct problem-solving meetings.

Location: Information Technology and Services - Rawalpindi, Pakistan

#J-18808-Ljbffr

Global Enterprise Partners is seeking a skilled IT Supply Chain Service Manager with experience in ITIL, ISO 27001, and Cobit fundamentals. This role involves orchestrating the transition of applications and processes, managing incidents, ensuring IT security adherence, and driving continuous improvement in the IT supply chain.

Requirements and Responsibilities for Service Delivery Analyst Role:

• ITIL, ISO 27001, Cobit Fundamentals Certification: Transition applications/processes to ITIL best practices and identify gaps for improvement based on Cobit.
• Incident Management: Proven experience in managing major incident responses and escalations during CET business hours; hand over to KL after hours to minimize business downtime.
• IT Security Compliance: Ensure IT security adherence for all managed and non-managed applications.
• CMDB Structure: Strong understanding and ability to update the CMDB structure with service owners.
• Vendor Performance Monitoring: Track and escalate vendor performance issues, including ticket aging, resolution time, and user satisfaction.
• Change Management: Oversee and test changes before CAB presentation, ensuring proper environment mimicry and business sign-off.
• Communication and Stakeholder Management: Excellent communication skills to manage stakeholder expectations and educate teams.

Details for Service Delivery Analyst Role:

• Start Date: 1^st of July
• Duration: 6+ Months (With possibility for Permanent Contract)
• Location: Remote
• Contract Type: Freelance
• Rate: Open

Interested?
If you or someone you know is interested in the Service Delivery Analyst position, please reply with your recent CV.
We look forward to hearing from you.

#J-18808-Ljbffr

- Responsible for supporting Service Delivery Management according to agreed KPIs and project targets. - Assist the Country Manager in acting as the primary point of contact for all key project stakeholders. - Support project performance management, including the oversight of all resources deployed and engaged in projects. - Aid in planning, leading, forecasting, risk management, negotiation, issue resolution, and communication management for projects. - Support the Country Manager in ensuring adherence to best practices, processes, and strategic management objectives. - Assist Human Resource Management in resource management activities. - Support administrative, logistical, HR, technical, technological, and infrastructural operations. - Help the Country Manager in effective communication and reporting related to projects. - Provide strategic and tactical support to management. - Oversee training, development, and performance management of project teams in collaboration with Human Resource Management. - Manage vendor relationships and performance.

#J-18808-Ljbffr