6 Operations Support jobs in Pakistan

We are seeking a highly experienced and strategic

IT Operations & Support Director

to lead, optimize, and scale our IT operations and support environment across all offices. This role is integral to enhancing organizational efficiency, driving IT infrastructure improvements, and ensuring seamless IT support to meet the needs of a fast-paced and growing organization. The ideal candidate will possess a mix of technical expertise, leadership skills, and project management acumen to align IT functions with business goals. Key Responsibilities

IT Operations Leadership :

Manage, lead, and continuously improve IT operations and support functions across all offices. Collaborate closely with the Engineering team to make strategic recommendations and implement changes to IT infrastructure and software systems. Ensure all IT systems and support functions are optimized for maximum efficiency, scalability, and security.

Frameworks and Compliance :

Oversee the implementation and maintenance of industry standards, such as

ISO 27001 and SOC 2 frameworks , with a strong focus on ensuring compliance with

HIPAA and HITRUST Establish and maintain best practices in IT operations to meet regulatory requirements and organizational needs.

Process Optimization :

Identify, document, and optimize existing processes, addressing operational gaps and ensuring adherence to IT and security protocols. Map IT processes and establish parameters and controls to monitor performance and enhance organizational efficiency.

Project Management :

Lead complex, large-scale IT projects, including system rollouts, infrastructure upgrades, and IT operational improvements. Coordinate with cross-functional teams to ensure IT initiatives align with business objectives and are executed on time and within budget.

Team Development and Leadership :

Build, manage, and optimize the IT Operations & Support team, assessing resource needs, providing mentorship, and driving continuous improvement. Foster a collaborative and accountable work culture, ensuring team members are aligned with organizational goals and committed to delivering excellence.

Stakeholder Communication :

Engage effectively with both internal and external stakeholders, ensuring IT initiatives are communicated clearly and aligned with organizational priorities. Provide regular updates to senior leadership, including the CTO and U.S. head office, on IT projects, operational metrics, and strategic initiatives.

Strategic Reporting and Documentation :

Develop and maintain comprehensive documentation for IT processes, project plans, and operational metrics. Provide detailed reports and insights to senior leadership to support informed decision-making.

Qualifications

Educational Background :

Minimum : Bachelor’s degree in IT, Information Security, or related disciplines. Preferred : Master’s degree or advanced certifications (e.g., CISSP, CISM, PMP, CAPM, CSM, ITIL, Six Sigma). Candidates from

Ivy League schools

or top institutions in Pakistan are highly preferred.

Experience :

The candidate must have minimum of 6 years of experience in a similar capacity, 10+ years of experience in IT related roles with 3 to 4 years in senior/managerial capacity. Demonstrated experience in multinational organizations and familiarity with the

S. market

is highly preferred. Industry experience in healthcare, medical billing, BPO, IT services, or other sectors with strong regulatory mandates.

Technical and Personal Skills :

Strong expertise in

ISO 27001, SOC 2, HIPAA, and HITRUST

compliance standards. Proven experience leading large-scale IT operations and support initiatives, including system rollouts and process improvements. Exceptional project management skills with a track record of successfully managing complex projects. Strong interpersonal and communication skills in

English and Urdu , with the ability to effectively engage and influence diverse stakeholders.

Scope of Role : Manage, run, and revamp IT operations and support functions, ensuring alignment with organizational goals and business needs. Reporting Structure : Reports to the

head office in the U.S.

and the

CTO . Team Building : Assess resource needs, optimize existing teams, and build out the IT Operations & Support team as needed to achieve strategic objectives. Work Schedule :

Night shift

to align with U.S. operational hours. Additional Considerations

Leadership Level : Senior management or executive-level role. Team Responsibilities : Assess and optimize the scope of the IT Operations & Support team, maintaining flexibility to meet organizational objectives and changes. Ownership and Initiative : Demonstrated ability to take ownership of large-scale initiatives, drive continuous improvement, and lead organizational transformation. This role is ideal for a seasoned leader ready to drive IT operations excellence and support growth within a dynamic and evolving organization.

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Solution Engineer (Trading Operations & Support)

Our client is looking for Solution Engineer (Trading Operations & Support) .

Category

IT

Functional Area

Customer Support

Location

Karachi (On-site)

Job Type

Full Time/Permanent

Qualifications

Bachelors in Computer Science / Software Engineering

Experience

Fresh - 3 Years

Offered Salary

Market Competitive + Other benefits

Job Description

Responsibilities:

1. Monitoring and maintenance of applications.
2. Configurations in UAT and Production environment.
3. On-call testing with counterparties.
4. Documentation on Confluence and Jira.
5. Work in shifts from Monday to Friday.
6. Candidate must be highly adaptive and proficient in using MS Office.
7. Flexible to work in Eastern Standard Time; timings for this position are evening onwards.
8. Good communication skills are essential.
9. Experience with US clients would be a plus.

Skills

Candidate will be considered with better technical knowledge.

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Solution Engineer (Trading Operations & Support)

Our client is looking for

Solution Engineer (Trading Operations & Support) . Category

IT Functional Area

Customer Support Location

Karachi (On-site) Job Type

Full Time/Permanent Qualifications

Bachelors in Computer Science / Software Engineering Experience

Fresh - 3 Years Offered Salary

Market Competitive + Other benefits Job Description

Responsibilities: Monitoring and maintenance of applications. Configurations in UAT and Production environment. On-call testing with counterparties. Documentation on Confluence and Jira. Work in shifts from Monday to Friday. Candidate must be highly adaptive and proficient in using MS Office. Flexible to work in Eastern Standard Time; timings for this position are evening onwards. Good communication skills are essential. Experience with US clients would be a plus. Skills

Candidate will be considered with better technical knowledge.

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Deputy Manager - Support Operations Army Welfare Trust Rawalpindi, Punjab, Pakistan
Start Date: 01/13/2021

Take charge of the administrative operations of the organization.

Vendor payment management, raw material and finished goods stock keeping, security and safety.

HR functions, Admin, Operational, Support and Legal counsel.

Payment cycle Administration.

Support CEO in management of administrative costs and budgets.

Manage the Human Resource function of the organization.

Support CEO in management of legal counsel & legacy legal matters.

Tender documentation management and follow-ups.

Operate as an internal administrative check on sales team with following reports to CEO:

1. Purchase to stock verification
2. Tender submission accuracy and success rate.

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Deputy Manager - Support Operations

Army Welfare Trust

Rawalpindi, Punjab, Pakistan Start Date: 01/13/2021 Take charge of the administrative operations of the organization. Vendor payment management, raw material and finished goods stock keeping, security and safety. HR functions, Admin, Operational, Support and Legal counsel. Payment cycle Administration. Support CEO in management of administrative costs and budgets. Manage the Human Resource function of the organization. Support CEO in management of legal counsel & legacy legal matters. Tender documentation management and follow-ups. Operate as an internal administrative check on sales team with following reports to CEO: Purchase to stock verification Tender submission accuracy and success rate.

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