359 Operations Manager jobs in Pakistan

HBL Microfinance

As Operational Manager, you will be the driving force behind day-to-day business operations, cross-functional alignment, and GTM execution for our software automation and AI product lines. You will lead process design, delivery frameworks, team coordination, and project oversight ensuring each product and service is delivered with excellence, scalability, and client-centricity.

Location: ISB Pakistan | Department: Operations & Delivery | Reports To: CEO | Employment Type: Full-time

1. Strategic Operations Management
   • Translate business goals into operational KPIs and frameworks across all business units.
   • Build quarterly/annual operations plans aligned with GTM strategy and product milestones.
   • Work with leadership to manage budgets, operational forecasts, vendor relationships, and partner integrations.
2. AI Product Lifecycle & Delivery Oversight
   • Supervise delivery of MonetX, SupportX, and GreenX platforms including deployment, onboarding, updates, and POC/commercialization tracking.
   • Collaborate with R&D, product, and support teams to ensure seamless handover and support flow post-implementation.
   • Maintain strong post-deployment feedback loops via SharePoint, WhatsApp groups, and email tracking.
3. Workflow Automation & Operational Excellence
   • Analyze internal inefficiencies and automate using RPA, scripting, or tools.
   • Standardize procedures for sales handoff, demo-to-POC, feedback capture, incident response, and AI model updates.
   • Continuously optimize delivery speed, SLAs, and turnaround times through Lean or Agile frameworks.
4. Cross-Functional Coordination & Team Leadership
   • Manage workflows between developers, QA, automation consultants, and customer success engineers.
   • Lead daily/weekly operational check-ins, sprint boards, and performance reviews.
   • Ensure every GTM campaign, pilot, or commercial launch meets operational readiness.
5. Metrics, Reporting & Insights
   • Build dashboards using tools (e.g., Power BI, Metabase) to track deployments, POC timelines, team productivity, and client onboarding.
   • Present monthly health reports on operational efficiency, risks, escalations, and strategic recommendations.
   • Enable proactive decision-making using data from MonetX dashboards and product analytics.
6. Risk, Compliance & Governance
   • Ensure compliance with product SLAs, ISO/internal audit processes, and client-specific contracts.
   • Develop risk mitigation protocols across support, client onboarding, and cloud delivery.
   • Manage documentation, audits, and delivery protocols for AI projects involving sensitive data.

• Bachelor’s or Master’s in Computer Science, Software Engineering, Operations, or Technology Management.
• 5+ years of experience in operational management, preferably in a SaaS, AI, or Automation company.
• Solid understanding of AI/ML pipelines, product development lifecycle, and Agile/Scrum principles.
• Demonstrated experience in managing cross-functional tech teams and delivering client-facing solutions.

• Execution Focused: You turn vision into workflows and ideas into systems.
• Tech-Aligned: You understand how AI, cloud, and automation products operate technically and commercially.
• Operational Architect: You can design, standardize, and scale product and delivery operations.
• Data-Informed Leader: You use numbers to validate change, track progress, and manage risks.
• People-Centric Communicator: You build strong bridges across departments and geographies.

• Division: Online
• Age Bracket: 40-50 years
• Position Available: 1
• Shift Schedule: Mon-Sat 9:00 AM-7:00 PM
• Area: Block 9, Clifton

Chapal is an emerging yet globally recognized company providing a reliable platform for deploying cloud infrastructure through high-end, purpose-built data centers. With what is likely one of the fastest cloud platforms in the world, Chapal is trusted by rapidly growing startups and large enterprises alike to run their databases and applications with minimal latency helping them become faster, more innovative, and more agile. Our platform empowers clients to push the boundaries of scalability, performance, and reliability. It is ideal for high-traffic environments where availability is critical. We build custom solutions tailored to the unique needs of each client. As our client base continues to grow across virtually every industry, Chapal is quickly emerging as one of the leading cloud service providers operating out of Pakistan.

We are seeking a highly capable and driven Operations Manager to lead, support, and develop a high-performing cross-functional team of white-collar professionals across multiple departments. The ideal candidate will be responsible for hiring, managing, training, and maintaining an efficient, clean, and productive office environment while ensuring consistent delivery of accurate, timely results with minimal supervision. The role requires strong initiative, ownership, and the ability to drive results without micromanagement.

• Recruitment & Hiring:
  • Hire and onboard both experienced professionals and entry-level talent across departments.
  • Identify and recruit individuals with strong potential and a results-oriented mindset.
• Team Management & Development:
  • Train, coach, and counsel team members to improve performance and build a reliable team of “A Players.”
  • Delegate tasks effectively and ensure individual ownership with minimal need for follow-up.
  • Address performance issues promptly and professionally.
  • Promote a culture of responsibility, communication, and self-motivation.
  • Conduct internal reviews and incorporate feedback to enhance team effectiveness.
  • Develop team members to take initiative and operate independently after initial guidance.
• Workplace Operations:
  • Maintain a clean, organized, and operational office environment.
  • Ensure all equipment is functional, nothing is wasted, and no irrelevant or idle resources (including electricity) are used.
  • Take ownership of ensuring operational readiness at all times.
• Team Building & Performance:
  • Build a results-driven team that delivers fast, accurate, and reliable work.
  • Foster a work-first attitude, accountability, and clear communication without the need for a fixed job description.
  • Encourage and cultivate a sense of ownership and responsibility across team members.
• Time Management & Task Execution:
  • Set clear expectations and ensure timely task and project completion.
  • Monitor task backlog, resolve bottlenecks, and escalate blockers when needed.
  • Manage day-to-day progress across departments and ensure workload prioritization.
  • Anticipate delays and act early to keep initiatives on track.
• KPI Monitoring & Performance Tracking:
  • Define, monitor, and report on team and individual performance metrics (KPIs).
  • Analyze trends to identify performance gaps and drive improvements.
  • Ensure data-backed reporting is shared with leadership consistently.
  • Use KPIs to promote accountability and outcome-based evaluation.
• Initiative & Proactive Behavior:
  • Take ownership of problems and drive them to resolution without constant supervision.
  • Propose improvements to tools, workflows, and team structure.
  • Maintain forward momentum on tasks and goals regardless of external prompting.
  • Actively seek and implement ways to improve operational efficiency.
• Standards & Compliance:
  • Ensure no repeated mistakes are made.
  • Set and uphold high standards for work ethic, responsibility, and professional behavior.
  • Maintain discipline without micromanaging.
  • Document, maintain, and enforce standard operating procedures (SOPs) across departments.
• Process Management & Workflow Optimization:
  • Design, implement, and continuously improve internal workflows and operational systems.
  • Ensure consistency and compliance across departments by maintaining SOPs.
  • Review processes regularly to identify and fix inefficiencies or redundancies.
• Communication & Reporting:
  • Maintain consistent and clear communication with leadership.
  • Provide structured progress reports, operational updates, and issue logs.
  • Communicate expectations and provide direction to the team without ambiguity.
• Decision-Making & Autonomy:
  • Make independent, day-to-day decisions aligned with company priorities.
  • Minimize escalations by using sound judgment and taking ownership of outcomes.
  • Anticipate and resolve operational issues proactively.
• Continuous Improvement & Adaptability:
  • Regularly solicit and incorporate feedback to improve personal and team effectiveness.
  • Adjust plans and priorities in response to changing needs and challenges.
  • Demonstrate adaptability and a growth mindset under pressure or uncertainty.

Social media: Facebook | X | Instagram | YouTube | LinkedIn | Snapchat | TikTok | Google Business

Opening and closing of corridor Forex rates.

Categorize all agents on basis of performance, considering both the number of transactions and recovery behavior.

Ensure compliance with ACE policy and standards, local laws and regulations, controls and procedures of the company and regulatory requirements pertaining to Money Laundering.

• Assisting top management in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.
• Preparing periodical reports regarding money

Job Position: Operations Manager

Company: Pro Coffee Gear

Responsibilities:

1. Supervise complete operational functions of the branch including all reports and returns connected with it.
2. Ensure effective control environment with focus on compliance of Prudential and other regulatory instructions.
3. Take ownership of the branch compliance, Audit and self assessment functions. Ensure that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
4. Manage cash area effectively to provide service in light of the quality indicators and maintain the integrity of function at all times.
5. Take particular training measures to improve the delivery and performance of Cash officers and achieve the standards specified by the business in cash area.
6. Undertake effective disbursals of loan accounts subsequent to the availability of authentic documents and the presence of the customers.
7. Coordinate the repayments schedules and ensure execution of the repayments on due date.
8. Undertake opening and closing of the branch as per process and ensure Joint custodial of cash vault with no procedural slippages.
9. Take charge of all the security documents like cheque books, drafts, ATM cards or other such instruments and arrange their custody and usage as per the policy.

Required Skills:

1. Leadership skills
2. Good interpersonal and motivational skills
3. Able to schedule and prioritize tasks
4. Hard working and good understanding of corporate culture

Location: Information Technology and Services - Karachi, Pakistan

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Lead and supervise a team of operational staff, providing guidance, support, and training as needed.

Foster a positive and collaborative work environment, promoting teamwork and a shared commitment to organizational goals.

Process Improvement:

Identify opportunities for process optimization and efficiency enhancements.

Implement and oversee improvements in operational workflows and procedures.

Resource Management:

Manage and allocate resources, including personnel, equipment, and materials, to meet operational objectives.

Monitor resource utilization and implement strategies for cost reduction and resource optimization.

Quality Control:

Develop and implement quality control processes to ensure products or services meet established standards.

Monitor and analyze performance metrics to identify and address areas for improvement.

Compliance:

Ensure that all operations comply with relevant laws, regulations, and industry standards.

Implement and enforce organizational policies and procedures.

Budget Management:

Work with financial teams to develop and manage operational budgets.

Monitor expenses and identify opportunities for cost savings without compromising quality.

Communication:

Collaborate with other departments to facilitate effective communication and coordination.

Provide regular updates to senior management on operational performance and challenges.

Identify and assess operational risks, developing and implementing strategies to mitigate potential issues.

Ensure business continuity plans are in place and regularly tested.

We are looking for an enthusiastic freshman who can handle the daily business sales and manage orders online. The company will provide a proper environment to learn in a competitive setting. The candidate should be fluent in English and should be able to understand and handle customer needs.

Creative individuals who can suggest good additions to the company's existing way of working will be highly appreciated.

The applicant should know Microsoft Office (Word, Excel) .

He/She should be able to speak and understand English .