74 Operations Director jobs in Pakistan

Job Title: Director of Operations – BPO (US Healthcare Sales)

Company: Appedology Pvt. Ltd.

Location: DHA Phase 5, Karachi — Night Shift (US Timings)

About Appedology

Appedology is a US-based healthcare solutions company providing B2B medical and healthcare services. We operate a high-performance BPO center in Karachi to support our US clients.

Role Summary

We are seeking an experienced Director of Operations to lead and scale our BPO sales operations catering to US-based healthcare clients. The ideal candidate will drive strategic planning, operational excellence, sales growth, and team development, ensuring all KPIs for US night operations are achieved.

Key Responsibilities

• Oversee day-to-day BPO operations for US-based healthcare sales projects.
• Develop and implement strategic plans to achieve revenue and performance targets.
• Build, mentor, and manage sales and support teams, ensuring strong US-night-shift coverage.
• Track KPIs and prepare weekly and monthly performance reports.
• Liaise with US-based senior management to align sales strategy with business goals.
• Ensure compliance with US healthcare B2B regulatory requirements and company policies.
• Drive process improvement, including automation and productivity initiatives.
• Manage budgeting, resource allocation, and workforce planning.

Requirements

• Bachelor's degree in Business Administration, Management, or Healthcare Management (Master's preferred).
• 7+ years of experience in BPO/Call Center operations with at least 3 years in a senior leadership role.
• Proven track record in US B2B healthcare sales operations.
• Strong understanding of US healthcare market dynamics and compliance.
• Excellent leadership, analytical, and decision-making skills.
• Ability to manage large night-shift teams and work in US business hours.
• Exceptional communication and interpersonal skills.

Shift & Location

• Shift: Night Shift (US Timings – EST/PST overlap)
• Office Location: DHA Phase 5, Karachi

What We Offer

• Competitive salary with performance-based incentives.
• Health insurance and other benefits as per company policy.
• Opportunity to lead a rapidly growing US healthcare BPO operation.
• Dynamic, collaborative, and professional work environment.

Job Type: Full-time

Job Title:
Director Operations & Strategic Growth (Healthcare Billing)

Location:
Karachi (Open for relocation options)

Employment Type:
Full-time | Executive Level

About Us:

We are a
fast-growing healthcare billing and outsourcing company
, specializing in
medical and dental billing for the U.S. market
. With a proven track record of delivering reliable revenue cycle management (RCM) and back-office support, we help healthcare providers streamline operations, ensure compliance, and improve collections. Our services extend to
IT and remote IT support, MIS and data analytics, HR and training, ERP/software development
, making us a trusted partner for efficiency and growth. We are now seeking a visionary leader to help take our organization to the next level.

Role Overview:

We are hiring a
Leadership Role
to join our executive team. This position is designed for a leader with an
owner's mindset
—someone who can bring a clear strategy, execute with discipline, and deliver measurable value to both the company and its investors.

Key Responsibilities:

• Develop and implement a
  strategic growth plan
  focused on healthcare billing and outsourcing for the U.S. market
• Lead
  business development and expansion initiatives
  , identifying new markets, partnerships, and client opportunities
• Drive operational excellence across billing, IT, analytics, HR, and client services
• Build and maintain trust with clients, partners, and investors
• Identify opportunities for innovation, scalability, and service diversification
• Lead with transparency and accountability, fostering a culture of ownership

What We're Looking For:

• 10+ years of leadership experience in
  healthcare billing/RCM, outsourcing, or related industries
• Demonstrated ability to
  scale operations, drive business development, and improve performance
• Strong knowledge of
  U.S. healthcare systems, compliance, and payer/provider dynamics
• Strategic thinker with
  investor-facing experience
• Entrepreneurial mindset and proven track record of delivering growth

What We Offer:

• Competitive executive-level compensation
• A high-impact role with
  direct influence on company direction
• Opportunity to shape a
  growing healthcare billing and outsourcing business
• A culture built on
  innovation, transparency, and accountability

Application Process:

Interested candidates are invited to submit their
CV along with a strategic game plan
(first 90–180 days) outlining how they will create value, scale operations, expand business, and position the company for long-term success.

About the role

We are hiring a Director of Operations to run our onsite call centre in Rawalpindi. You will own day to day delivery across UK and US campaigns, lead a growing floor, and keep quality, speed and client satisfaction moving in the right direction. This is a hands on leadership role for someone who knows how to build teams, fix problems quickly and communicate clearly with clients and senior management.

What you will do

• Lead the operations function across multiple campaigns and teams

• Manage team leads, QA, training and workforce management to agreed KPIs

• Set targets, review performance and remove blockers so teams can hit goals

• Keep clients informed with clear reporting and regular reviews

• Maintain service quality and compliance across every interaction

• Improve processes, SOPs and handoffs so work runs smoothly at scale

• Plan hiring, onboarding and capacity to meet growth plans

• Coach leaders and create a fair, professional and motivated culture

What you will bring

• Bachelor's degree. MBA or similar is a plus

• At least 3 years in call centre operations with recent senior leadership experience

• Proven success running UK and or US focused campaigns

• Strong command of English for client updates and internal communication

• Solid grip of KPIs such as conversion, AHT, QA, adherence, shrinkage and attrition

• Calm under pressure, decisive, data aware and focused on results

• Comfortable working UK and US hours as needed

What we offer

• A leadership seat with real ownership of outcomes

• Competitive salary with performance incentives

• A stable, professional environment with room to grow

Company Description

Bellmedex is a client-centric company with over 20 years of experience in providing top-quality Revenue Cycle Management (RCM) and medical billing services. Our comprehensive suite of healthcare IT products and services is managed by a world-class team of experts. Bellmedex has expanded its services to support healthcare facilities on a broader scale, offering solutions that improve patient-physician engagement, strengthen data security, and provide deep analysis and insights into organizational operations.

Role Description

This is a full-time on-site role for a Director of Operations located in Rawalpindi. The Director of Operations will be responsible for overseeing day-to-day operations, managing budgets, leading and managing teams, and ensuring high levels of customer service. The role includes analyzing operational processes to improve efficiency and ensure operational excellence.

Qualifications & Experience

• Must have Years of experience in Healthcare Industry
• Strong Operations Management and Analytical Skills
• Proven ability in Team Management and Customer Service
• Experience with Budgeting and Resource Allocation
• Excellent leadership and communication skills
• Bachelor's degree in Business Administration, Management, or a related field.

Perks and Benefits:

• Market Competitive Salary

• Inhouse Free Meal

• Provident Fund

• Medical Facility

• Bonus

• Paid Leaves

• US Federal Holidays

Working Days:

Monday to Friday

Office Timing:

6:00 PM to 3:00 AM

Location:

Zarwar Centre, Murree Road, Rawalpindi

Requirements:

• Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related field (Master's preferred).
• 10+ years of experience in operations management, ideally within the gaming, technology, or creative industries.
• Proven leadership skills with the ability to manage cross-functional teams and drive change.
• Strong understanding of HR practices, facilities management, procurement, and payroll systems.
• Exceptional organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience in building and nurturing team culture in a fast-paced, innovative environment.
• Familiarity with current industry trends and best practices in mobile gaming is a plus.

Responsibilities:

• Develop and execute strategic recruitment plans to attract top talent.
• Oversee the interview and onboarding process to ensure a seamless candidate experience.
• Lead HR functions, including benefits administration, employment contracts, and employee relations.
• Ensure compliance with local, state, and federal employment regulations.
• Manage daily facilities operations, ensuring a safe, efficient, and inspiring workplace environment.
• Coordinate with vendors and service providers for maintenance and upgrades.
• Cultivate a positive and inclusive team culture that encourages creativity, collaboration, and continuous learning.
• Organize team events and initiatives that reinforce company values and boost morale.
• Implement and oversee performance review processes that promote professional development and recognize achievements.
• Work with department leaders to set performance metrics and career development goals.
• Oversee the procurement of necessary hardware and software to support studio operations.
• Manage inventory levels to ensure optimal supply without excess cost or waste.
• Ensure accurate and timely payroll processing.
• Collaborate with finance to maintain efficient payroll systems and resolve discrepancies.
• Draft, review, and manage employment contracts, ensuring clarity and legal compliance.
• Administer employee benefits, including medical insurance, and work with providers to secure competitive options.
• Identify opportunities for process improvements across operational functions.
• Implement best practices that enhance efficiency, productivity, and overall operational excellence.

Job Summary
Build Own Operate (BOO) Client Coverage Operations in the country in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of Turn around times, productivity, and process improvements. Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:

(i) Effective delivery of quality client service based on client segment and tiering differentiation

(ii) Efficient management of client account maintenance activities

(iii) Accurate and efficient client onboarding, management and offboarding processes;

(iv) Heightened awareness of AML risk, and associated controls;

(v) Effective first line risk management; credit and Anti Money Laundering (AML) risk monitoring and remediation

(vi) Oversight of the execution of Customer Due Dilligence (CDD); and

(vii) Management of quality Static Data

(viii) Expansion into other process to support business and risk control objectives

Key Responsibilities

• Lead the implementation of Client Coverage Operations in the country with a focus on service differentiation based on client segment / tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
• Right scoping the Client Coverage Operations model in terms of chalking out the activity inventory, capacity estimates, process flows, R&R and appropriate resourcing
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients' needs and preferences
• Lead local capabilities for onboarding and client coverage operations activities (e.g. cross border documentation)
• Continuously work on the expansion of the scope of Client Coverage Operations including more processes and business segments, geographies
• Lead an end-to-end Client Coverage Operations model for the right shored countries including PK, where required and strongly support Country Head Client Management and Corporate & investment Banking (CIB) frontline to deliver beyond client expectations
• Ensure that the Client Coverage Operations team is ably equipped with the best-in-class MIS, Performance Management tools, and utility functions
• Develop awareness of business changes, predict challenges, and identify opportunities to optimise people & processes and add value to client & frontline
• Serve as a thought leader for the processes under Client Coverage Operations within the country
• Align the priorities of Client Coverage Operations with those of the business segments and country
• Close collaboration with Country business and function stakeholders, shared utilities, and other networks to achieve transparency and consistency of execution of the end state operating model, maintaining exemplary levels of conduct
• Effective relationship and key stakeholder management with and across the networks to identify and address issues/ concerns
• Identify key processes for further streamlining, work on process improvements & fine-tuning of the operating and organizational models, and ensure optimum delivery of processes in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours
• Optimise 'speed to market' for all Client Coverage Operations processes with the aim to improve client experience, reduce 'time to revenue' without impact on control standards across the country
• Drive a strong results-oriented Client Coverage Operations team supported by robust data-enabled performance management tools.
• Maintain oversight on and participate in the quality & timeliness of 'Service Review Meetings' (SRM) to be held every month between Business Teams & Country operating teams

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job ID: 38110

Location: Karachi, PK

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 10 Sept 2025

Job Summary

Build Own Operate (BOO) Client Coverage Operations in the country in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of Turn around times, productivity, and process improvements. Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:

(i) Effective delivery of quality client service based on client segment and tiering differentiation

(ii) Efficient management of client account maintenance activities

(iii) Accurate and efficient client onboarding, management and offboarding processes;

(iv) Heightened awareness of AML risk, and associated controls;

(v) Effective first line risk management; credit and Anti Money Laundering (AML) risk monitoring and remediation

(vi) Oversight of the execution of Customer Due Dilligence (CDD); and

(vii) Management of quality Static Data

(viii) Expansion into other process to support business and risk control objectives

Key Responsibilities

• Lead the implementation of Client Coverage Operations in the country with a focus on service differentiation based on client segment / tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
• Right scoping the Client Coverage Operations model in terms of chalking out the activity inventory, capacity estimates, process flows, R&R and appropriate resourcing
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients' needs and preferences
• Lead local capabilities for onboarding and client coverage operations activities (e.g. cross border documentation)
• Continuously work on the expansion of the scope of Client Coverage Operations including more processes and business segments, geographies
• Lead an end-to-end Client Coverage Operations model for the right shored countries including PK, where required and strongly support Country Head Client Management and Corporate & investment Banking (CIB) frontline to deliver beyond client expectations
• Ensure that the Client Coverage Operations team is ably equipped with the best-in-class MIS, Performance Management tools, and utility functions
• Develop awareness of business changes, predict challenges, and identify opportunities to optimise people & processes and add value to client & frontline
• Serve as a thought leader for the processes under Client Coverage Operations within the country
• Align the priorities of Client Coverage Operations with those of the business segments and country
• Close collaboration with Country business and function stakeholders, shared utilities, and other networks to achieve transparency and consistency of execution of the end state operating model, maintaining exemplary levels of conduct
• Effective relationship and key stakeholder management with and across the networks to identify and address issues/ concerns
• Identify key processes for further streamlining, work on process improvements & fine-tuning of the operating and organizational models, and ensure optimum delivery of processes in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours
• Optimise 'speed to market' for all Client Coverage Operations processes with the aim to improve client experience, reduce 'time to revenue' without impact on control standards across the country
• Drive a strong results-oriented Client Coverage Operations team supported by robust data-enabled performance management tools.
• Maintain oversight on and participate in the quality & timeliness of 'Service Review Meetings' (SRM) to be held every month between Business Teams & Country operating teams

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Overview

The Executive – Project Management plays a critical role in managing end-to-end execution of market research projects, ensuring quality, timeliness, and accuracy across all stages. This position acts as a bridge between internal stakeholders (Client Service, Field and Data Processing teams) and external vendors to ensure smooth delivery of projects within agreed timelines and budgets.

Responsibilities and Duties

Project Coordination & Execution:

• Manage the operational aspects of multiple research projects simultaneously from initiation to completion.
• Liaise with Client Service teams to understand project requirements, objectives, and deliverables.
• Develop and maintain detailed project timelines, tracking progress against milestones and deliverables.
• Coordinate with Field and Data Processing teams for data collection, data cleaning, and quality assurance.
• Ensure that all project documentation (questionnaires, sampling plans, timelines, and reports) is accurate and up to date.

Supplier & Field Management:

• Coordinate with supplier for data collection activities, ensuring adherence to quality and compliance standards.
• Monitor fieldwork performance and proactively resolve operational challenges.
• Support supplier evaluation, costing, and contracting processes.

Quality Control & Data Integrity:

• Conduct quality checks at each project stage to ensure data accuracy and completeness.
• Identify process gaps and suggest improvements to enhance project efficiency.

Client Support & Delivery:

• Support Client Service team in meeting client expectations by ensuring timely project delivery.
• Prepare project status reports, field updates, and other required documentation for internal and client review.
• Manage last-minute changes and ensure alignment among all stakeholders.

Financial & Administrative Responsibilities:

• Track project costs, monitor budgets, and support invoice processing.
• Maintain records of project documentation and ensure proper closure of completed projects.

Qualifications:

• Bachelor's degree in business administration, Marketing, Economics, or related field.
• Fresh Graduate or maximum 1 year of experience in Project management, Operations, or Market Research.
• Proficient in excel
• Excellent written and verbal communication skills.
• Highly organized and able to multitask.
• Strong attention to detail and problem-solving skills.
• Able to work independently and as part of a team.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person

Responsibilities and Duties:

· The person should be well-versed with project management software, tools, marketing research methodologies, and best practices.

· Ensure that all projects are delivered on-time, within scope and within budget.

· Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.

· Experienced seeing projects through the full life cycle.

· Should be able to maintain oversight of all project activities, identify any issues and ensure they are resolved promptly.

· Analysing data as required.

· Design training modules and train the field team across Pakistan.

· Tracking and reporting project progress.

· Participate in on-site trainings.

Qualifications:

· Atleast Graduate / BBA / or any degree.

· Fresh Graduate or maximum 1 year of experience in Project management or similar role.

· Proficient in excel.

· Excellent written and verbal communication skills.

· Highly organized and able to multitask.

· Strong attention to detail and problem-solving skills.

· Excellent communication skills, both verbal and written.

· Able to work independently and as part of a team.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person