15 On Call Specialist jobs in Pakistan

Ingenious Professionals is looking for a dedicated Call Center QA Specialist to join our team and contribute to maintaining excellence in service delivery within the US Healthcare industry. This position offers an exciting opportunity for individuals with prior QA experience in a US Healthcare call center, looking to apply their expertise in a dynamic, results-driven environment. The role is based in Karachi and requires availability for night shifts to align with US working hours.

As a Call Center QA, you will be responsible for assessing the performance of call center agents, ensuring that service delivery meets the highest standards of quality, compliance, and customer satisfaction. You will play a pivotal role in identifying areas for improvement, providing feedback, and coaching agents to enhance their performance.

Key Responsibilities:



Evaluate and assess call center agents’ performance in delivering US Healthcare services


Conduct quality checks and audits on customer interactions, ensuring compliance with US healthcare standards


Analyze call data, identify performance trends, and recommend process improvements


Provide feedback, coaching, and training to agents to ensure continuous improvement and quality enhancement


Investigate and analyze customer complaints or concerns, ensuring resolutions meet quality standards


Develop and implement QA processes and reporting systems to monitor service quality


Collaborate with the team and management to address any discrepancies or quality concerns



Requirements:



6 months to 1 year of prior QA experience in a US Healthcare call center (generic QA experience will not be considered)


Strong analytical, investigation, and trend identification skills


Exceptional communication skills (both verbal and written)


Experience in providing effective feedback, coaching, and training to improve agent performance


Ability to work during night shifts (US timings)


A detail-oriented mindset with the ability to assess and track performance against key performance indicators (KPIs)


Based in Karachi and available to work night shifts (US timings)



What We Offer:



Competitive salary with performance-based incentives


Growth opportunities within the organization


Attractive benefits and a collaborative work environment

detailpage_share_url detailpage_share_done

Job Description – Quality Assurance Specialist

The Role: Quality Assurance Specialist – Call Center

Location: Rawalpindi, Pakistan

The Team: Spantronics work with multiple USA based clients in the field of Insurance, home improvement and renewal energy. We are fast growing organization and expanding our call center sales and support team. You will become a part of a multinational culture having a presence in Pakistan, Philippines and United States.

Responsibilities:

• Review quality of work performed by agents through live monitoring and use of call recording system and applications.
• Identifies training needs for sales team and communicate to training department as needed.
• Provides feedback to call center team leaders and managers.
• Work closely with the QA Manager to anticipate training needs assessments, client requirements, and commencement of the plans without a fail.
• Track the performance of employees to identify trends and make sure they meet sales and performance goals.
• Make sure call center employees provide complete and accurate information to callers.
• Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
• Directing quality initiatives by requiring adherence to quality assurance policies and procedures by developing new models and implementing changes.

What We’re Looking For:

• Effective listening and problem-solving skills
• Excellent communication and presentation skills
• Prior experience in Outbound Call Center is required.
• Proven ability to manage multiple responsibilities with a high attention to detail and
• professionalism
• Excellent proficiency in MS-Excel (Stats/Graphs/VLOOKUP)
• Excellent verbal, written, and interpersonal communication skills.
• Exceptional listening and analytical skills
• Base salary higher than the market average.
• Career path up to management level
• Referral Bonus

Work Hours: This is a permanent night shift position (7pm to 4am)

What We’re Looking For:

• Effective listening and problem-solving skills
• Excellent communication and presentation skills
• Prior experience in Outbound Call Center is required.
• Proven ability to manage multiple responsibilities with a high attention to detail and
• professionalism
• Excellent proficiency in MS-Excel (Stats/Graphs/VLOOKUP)
• Excellent verbal, written, and interpersonal communication skills.
• Exceptional listening and analytical skills

A Bachelor's or Master's degree in Business Administration.

We are looking for a talented business development officer to join our team. The ideal candidate should possess excellent communication skills, a passion for generating sales, and dealing with clients.

1. Utilize expertise in client hunting on different social media to identify potential clients and generate leads.
2. Develop and implement effective strategies to attract and engage potential clients.
3. Build and maintain strong relationships with existing and new clients to ensure repeat business.
4. Monitor market trends and competitors to identify new business opportunities.
5. Provide regular reports and updates on business development activities to the management team.
6. Attend industry events and conferences to expand professional network and promote the company's services.
7. Proven experience in B2B sales with a focus on engaging US companies, publishers, and advertisers.
8. Meet and exceed sales targets, contributing to the overall growth and success of the organization.
9. Stay ahead of the industry trends and market dynamics to identify new business prospects and capitalize on emerging opportunities.

1. A Bachelor's or Master's degree in Business Administration, Marketing, or a relevant field.
2. Proven experience of 2 or 3 years as a Business Development Officer or a similar role.
3. In-depth knowledge and practical experience in client hunting.
4. Excellent communication and negotiation skills.
5. Strong analytical and problem-solving abilities.
6. Ability to work independently and meet targets.

Information Technology and Services - Rawalpindi, Pakistan

Platinum Communications (Pvt) Limited, Pakistan

JOB PERKS:

• Commission and bonus up to PKR 100,000 per month
• A great chance to improve confidence and English fluency
• Quick career progression
• International & local training sessions
• Growth and development opportunities

SKILLS WE ARE LOOKING FOR:

• Effective English Communicator, both verbal and written
• An Open-Mind and Can-Do Attitude
• Ability to Communicate with C-Level Executives

JOB RESPONSIBILITIES:

• Develop Direct Relationships with the C-level Executives from Fortune 500 Companies
• Cold calling potential participants (C-Level executives) on the phone
• Contact with business leaders and decision-makers on a daily basis
• Independent Market Research relevant to Europe and USA

Timings: 10:00 AM to 07:00 PM (Saturday & Sunday off)

Information Technology and Services - Lahore, Pakistan

Join to apply for the Call Center Sales Specialist - Arabic Speaker role at Howmuch

Join to apply for the Call Center Sales Specialist - Arabic Speaker role at Howmuch

Overview

Howmuch Pvt Limited is seeking a Call Center Sales Specialist proficient in Arabic Language for its Retail and Restaurant Management and POS Solutions, Howmuch and Foodnerd.

Overview

Howmuch Pvt Limited is seeking a Call Center Sales Specialist proficient in Arabic Language for its Retail and Restaurant Management and POS Solutions, Howmuch and Foodnerd.

Major Duties & Responsibilities

• Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials.
• Examining risks and potentials of potential engagements.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Adhering to company's policies, standards and procedures in the performance of job duties.
  
  

• Undergraduate or Graduate degree in a related field.
• Proficient in arabic language
• Excellent prospecting, presentation, negotiation, and closing skills.
• Background in Computer Sciences, and related field will be a plus
• High energy level with strong motivation for achieving and exceeding sales goals.
• Ability to understand and navigate through complex political environments
• Ability to work independently and as a team player
• Ability to analyze financial data and prepare financial reports, statements, and projections.
• Strong verbal and written communication skills are critical.
• Experience/Knowledge of Hubspot CRM is a plus.
  
  

• Competitive commission structures that reward your work
• Bonuses and Commissions
• Accelerated learning and career growth!

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

Referrals increase your chances of interviewing at Howmuch by 2x

Get notified about new Call Center Specialist jobs in Lahore, Punjab, Pakistan .

Lahore, Punjab, Pakistan PKR80,000.00-PKR100,000.00 1 month ago

Lahore District, Punjab, Pakistan 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.